Return Policies | WeSupply Labs

Sale Items are not eligible for return

Implement a policy where items bought on sale are not eligible for return, balancing profitability and customer expectations.

Non-Returnable Products

Revenue Retention

Pay for Shipping fee based on return reason

Charge shipping fees for returns depending on the reason, balancing cost management with customer service.

Reduce Return Costs

Workflow Automation

International customers as well as Alaska and Hawaii pays for return shipping

Optimize international returns by requiring customers from Alaska, Hawaii, and other countries to cover return shipping costs, balancing customer service and cost-effectiveness.

International Returns

Reduce Return Costs

Allow returns on sale items during the holidays

Enhance holiday shopping experience by permitting returns of items bought on sale, boosting customer satisfaction and loyalty.

Holiday Returns

Extended Holiday return window

Provide an extended return window during holiday seasons to accommodate customers’ needs, enhancing their shopping experience.

Customer Loyalty

Holiday Returns

Personalized products are non-returnable

Enhance inventory management and reduce losses by prohibiting returns on personalized items, balancing customization with return policies.

Holiday Returns

Non-Returnable Products

Incentivize customers with 110% store credit but with a $50 max limit

Encourage store credit over refunds by offering 110% value, with a maximum limit of $50, to optimize revenue retention and customer satisfaction.

Customer Loyalty

Revenue Retention

Extended Free returns for VIP customers

Enhance loyalty by offering VIP customers hassle-free extended free returns, integrating this policy with CRM and loyalty programs.

Customer Loyalty

Auto-approve and refund returns to save time

Save time by automating the return approval process, focusing on requests that require manual review.

Reduce Return Costs

Workflow Automation

Specific Products (SKU’s) are not eligible for return

Improve inventory control by designating certain SKUs as non-returnable, aligning product strategy with return policies.

Non-Returnable Products

Non-Returnable Items above a certain discount amount

Implement a policy where highly discounted items are non-returnable, balancing sales incentives with return restrictions.

Non-Returnable Products

Reduce Return Costs

Workflow Automation

Non-Returnable Items based on pricing ending in ex .93

Set unique pricing thresholds (.93 ending) for non-returnable items, streamlining return policies and inventory management.

Non-Returnable Products

Reduce Return Costs

Workflow Automation

Do not accept returns for used products

Enhance product quality control by making used items non-returnable, ensuring customer satisfaction and product standards.

Non-Returnable Products

Reduce Return Costs

Workflow Automation

Allow returns only for products with tags still attached

Maintain product condition by only accepting returns if original tags are intact, safeguarding product quality and resale value.

Non-Returnable Products

Reduce Return Costs

Workflow Automation

Offer free returns on exchanges

Boost customer loyalty and purchase satisfaction by providing free return shipping on exchanges, enhancing the shopping experience.

Revenue Retention

For “Final Sale” Items, Allow for Exchanges and Store Credit Only

Enable exchanges and store credit for final sale items, offering flexibility while maintaining revenue from these sales.

Customer Loyalty

Revenue Retention

Exchanges

Discourage refunds by charging additional processing fee

Implement a processing fee for refunds to encourage store credit or exchanges, optimizing revenue retention strategies.

Reduce Return Costs

Revenue Retention

Save return cost by allowing the customer to keep the item

Reduce return costs by allowing customers to keep certain items, balancing customer satisfaction with cost efficiency.

Reduce Return Costs

Revenue Retention

Workflow Automation

Heavy Items must be shipped with a different return carrier

Manage returns of heavy items by using different, specialized return carriers, ensuring efficient and safe return processes.

Dropshipping Returns

Enterprise Returns

Reduce Return Costs

Workflow Automation

Return a product directly to the vendor / destination / specific dropshipper

Facilitate returns by allowing products to be returned directly to the vendor or specific dropshipper, optimizing the return process.

Dropshipping Returns

Reduce Return Costs

Workflow Automation

Exchange an item from a bundle

Enhance customer satisfaction by permitting the exchange of individual items from a bundle, offering greater flexibility.

Enterprise Returns

Workflow Automation

Automation

Exchanges

Exchange allowed only for more expensive products

Allow exchanges only for products of higher value, incentivizing customers to opt for more expensive items during exchanges.

Enterprise Returns

Workflow Automation

Revenue Retention

Exchanges

Automatically issue a refund when the product is shipped back

Streamline the return process by automatically issuing refunds once products are shipped back, enhancing operational efficiency.

Reduce Return Costs

Workflow Automation

Automation

Returns Operations

Reship/Replace a damaged product

Prioritize customer experience by quickly reshipping or replacing any damaged products, maintaining trust and product quality.

Customer Loyalty

Enterprise Returns

Workflow Automation

Returns Operations

Returns Shipping

Extended Warranty replacement for out of stock items

Enhance customer loyalty by providing extended warranty replacements when items are out of stock, ensuring continuous customer satisfaction.

Customer Loyalty

Enterprise Returns

Collect returned product image and feedback

Enhance return procedures by collecting images and feedback from customers, aiding in quality control and process improvement.

Workflow Automation

Special return policy based on specific product line or categories

Implement specialized return policies for certain product lines or categories, aligning return strategies with product characteristics.

Enterprise Returns

Workflow Automation

Collect return insights based on each product type

Collect and analyze return data by product type, enabling informed decision-making and process improvements in return management.

Enterprise Returns

Workflow Automation

Decrease carbon emissions resulted by returns and exchanges

Implement eco-friendly return and exchange policies to minimize carbon emissions, contributing to environmental sustainability.

Customer Loyalty

Workflow Automation

In-Store Returns - Increase foot traffic and upsell new products

Encourage in-store returns to increase foot traffic and potential upselling, enhancing customer experience and sales opportunities.

Customer Loyalty

Enterprise Returns

Holiday Returns

Revenue Retention

Allow partial returns for bundles

Offer customers the option to return parts of a bundle, increasing satisfaction and loyalty while managing inventory effectively.

Customer Loyalty

Workflow Automation

Allow gift returns to be created directly by the person who received the gift

Enable gift recipients to initiate returns directly, streamlining the process and improving the overall gift return experience.

Customer Loyalty

Enterprise Returns

Holiday Returns

Automation

Exchanges

Calculate return policy based on the item delivery date

Align return policies with the actual delivery date of items, ensuring fairness and clarity in the return process for customers.

Customer Loyalty

Workflow Automation

Reduce return fraud for serial returners

Implement measures to reduce return fraud, focusing on serial returners, to protect revenue and maintain a fair return process.

Revenue Retention

Blocklist (email address or customer group) fraudulent customers from returning a product

Use blocklisting of email addresses or customer groups to prevent fraudulent returns, safeguarding business interests and revenue.

Revenue Retention

Allowlist (email address or customer group) customer to make exceptions

Create an allowlist for certain customers or groups, offering return exceptions to foster loyalty and reward valuable customers.

Customer Loyalty

Allow exchanges for out of stock products (Special Order / Backorder)

Enable exchanges for out-of-stock products, allowing customers to opt for special orders or backorders, improving service flexibility.

Dropshipping Returns

Enterprise Returns

Workflow Automation

Apply the original discount on exchanged items (Pre-Discount Credit)

Ensure customers retain original discounts when exchanging products, enhancing loyalty and ensuring consistent value perception.

Customer Loyalty

Workflow Automation

Allow the customer to keep the item for 50% credit

Offer customers a 50% credit to keep returned items, reducing logistical costs and processing efforts while maintaining satisfaction.

Reduce Return Costs

If return total value is above $300 manually review it

Manually review returns exceeding $300 in total value, ensuring accuracy and preventing potential losses in high-value return cases.

Enterprise Returns

Reduce Return Costs

Revenue Retention

If the product is damaged, ask for pictures and manually review the request

Require photo proof for damaged product returns, aiding in efficient manual review and validation of return requests.

Workflow Automation

Waive return fee if the product is damaged

Improve customer satisfaction by waiving return fees for damaged products, ensuring a fair and considerate return process.

Customer Loyalty

Workflow Automation

Downloadable / digital products - not returnable

Clarify return policies by making downloadable or digital products non-returnable, aligning with the nature of these products.

Enterprise Returns

Workflow Automation

Brand/Vendor specific return windows

Adapt return windows to fit specific brands, offering flexibility while maintaining control over the return process.

Dropshipping Returns

Non-Returnable Products

Revenue Retention

Allow exchanges after return window expires

Foster customer loyalty by allowing exchanges even after the standard return window has expired, providing added flexibility.

Customer Loyalty

Extended Product Warranty for 1 year

Improve customer confidence and loyalty with a one-year extended product warranty, enhancing the value proposition.

Customer Loyalty

Enterprise Returns

Returned Sale products be shipped directly to an Outlet Store

Manage returned sale items efficiently by shipping them directly to outlet stores, optimizing inventory redistribution.

Enterprise Returns

Revenue Retention

Workflow Automation

Return the product to the exact location where it was sent from

Facilitate efficient return processes by having products returned to their original dispatch locations, improving logistics.

Dropshipping Returns

Enterprise Returns

Workflow Automation

If the product is Damaged, ship it directly to an Recycling or Repair Facility

Direct damaged products to repair or recycling facilities, promoting environmental responsibility and sustainable practices.

Enterprise Returns

Revenue Retention

Workflow Automation

If the product is used send it directly to an Liquidation Store or Donation Center

Handle used product returns by sending them to liquidation stores or donation centers, balancing revenue retention and sustainability.

Enterprise Returns

Revenue Retention

Workflow Automation

Return the product to the closest warehouse

Improve return efficiency by directing products to the closest warehouse, optimizing logistics and reducing transit times.

Enterprise Returns

Reduce Return Costs

Workflow Automation

Oversized product returned to a warehouse that has forklift

Streamline returns of oversized items to warehouses equipped with forklifts, ensuring safe and efficient handling.

Dropshipping Returns

Enterprise Returns

Workflow Automation

Charge restocking fees for specific products

Apply restocking fees for specific products to mitigate return costs, balancing customer service with revenue management.

Reduce Return Costs

Revenue Retention

Workflow Automation

Exchange a product for another product from the same category or a specific collection

Allow customers to exchange products for others within the same category or a designated collection, enhancing shopping flexibility.

Enterprise Returns

Workflow Automation

Pre-built Return Policies

Make returns Profitable.

No results found

Sale Items are not eligible for return

Pay for Shipping fee based on return reason

International customers as well as Alaska and Hawaii pays for return shipping

Allow returns on sale items during the holidays

Extended Holiday return window

Personalized products are non-returnable

Incentivize customers with 110% store credit but with a $50 max limit

Extended Free returns for VIP customers

Auto-approve and refund returns to save time

Specific Products (SKU’s) are not eligible for return

Non-Returnable Items above a certain discount amount

Non-Returnable Items based on pricing ending in ex .93

Do not accept returns for used products

Allow returns only for products with tags still attached

Offer free returns on exchanges

For “Final Sale” Items, Allow for Exchanges and Store Credit Only

Discourage refunds by charging additional processing fee

Save return cost by allowing the customer to keep the item

Heavy Items must be shipped with a different return carrier

Return a product directly to the vendor / destination / specific dropshipper

Exchange an item from a bundle

Exchange allowed only for more expensive products

Automatically issue a refund when the product is shipped back

Reship/Replace a damaged product

Extended Warranty replacement for out of stock items

Collect returned product image and feedback

Special return policy based on specific product line or categories

Collect return insights based on each product type

Decrease carbon emissions resulted by returns and exchanges

In-Store Returns - Increase foot traffic and upsell new products

Allow partial returns for bundles

Allow gift returns to be created directly by the person who received the gift

Calculate return policy based on the item delivery date

Reduce return fraud for serial returners

Blocklist (email address or customer group) fraudulent customers from returning a product

Allowlist (email address or customer group) customer to make exceptions

Allow exchanges for out of stock products (Special Order / Backorder)

Apply the original discount on exchanged items (Pre-Discount Credit)

Allow the customer to keep the item for 50% credit

If return total value is above $300 manually review it

If the product is damaged, ask for pictures and manually review the request

Waive return fee if the product is damaged

Downloadable / digital products - not returnable

Brand/Vendor specific return windows

Allow exchanges after return window expires

Extended Product Warranty for 1 year

Returned Sale products be shipped directly to an Outlet Store

Return the product to the exact location where it was sent from

If the product is Damaged, ship it directly to an Recycling or Repair Facility

If the product is used send it directly to an Liquidation Store or Donation Center

Return the product to the closest warehouse

Oversized product returned to a warehouse that has forklift

Charge restocking fees for specific products

Exchange a product for another product from the same category or a specific collection

Transform your shipping and returns into profit!

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