Ecommerce Return Policy

Reduce Operating Cost with Advanced Return Policies

→ Smart routing rules for fast and cost effective returns

→ Automate over 50+ Return Policies

→ Built to handle any Return Policy

→ Save Time, Recover Revenue

Create custom return policies

There are many moving pieces in ecommerce logistics – take control by creating custom policies to handle them all easily.

You get to decide how you want to handle final sale items, return window lengths, return request approvals, and more.

By countries or regions | By product types | By return reasons

By resolution types | By order tags

Control return destinations

With WeSupply, your operations team has total control over where your returned products end up. East Coast hub? West Coast 3PL? Canadian warehouse? No problem. Using Destinations, you can send products to distribution centers, repair centers, third-party vendors, and donation centers.

Support team can overwrite final destination

Automatically generate return labels specific to each product destination

Save time and money on return handling

Get products back in stock faster

Dropshipping Returns

Are you dropshipping or just simply work with multiple vendors that fulfill some of your special orders? Using our Intelligent Disposition functionality you can automatically return each product to the original dropshipping vendor and use WeSupply as the hub for all your dropshipping returns management.

✅ Work with unlimmited number of dropshippers

✅ Dropshippers can process only returns assigned to them

✅ Dropshipper specific return policy

✅ Charge return fees and restocking fees only for specific dropshippers

Return to Store

Make your stores a drop-off point for online returns — no boxes, labels, or contact required. With

In-Store Returns, we connect your online and in-store systems to offer easy online return drop-offs at your nearby stores.

✅ Get inventory back faster

✅ Save on shipping

✅ Instant refunds

✅ Drive foot traffic to your stores

Green Returns / Keep the Item

Reduce the cost and waste of unwanted returns and Refund your best customers without having to ship back an unwanted return — risk-free. Be honest with customers when an item can’t be resold and will contribute to landfill waste.

✅ Reduce unnecessary waste

✅ Save on return label costs

✅ Save on return processing time and cost

✅ Issue refunds faster

✅ Configurable for specific products only or based on return value

International Returns and Country Specific Rules

Want to use a different return address for different regions? Charge for returns shipping for specific countries, or just simply not allow for any returns, it’s all possible and configurable.

Charge returns fees or restocking fees for specific countries

Let your customer handle returns shipping cost with their preffered vendor

Block returns for specific countries

Personalized the return experience for each country

Policy enforcer

Automatically approve, reject, or flag returns and exchanges for manual review based on conditions you set. Have a complicated return policy? Not a problem, we can automate it.

Return with our negotiated rates or link your own accounts

If you already work with a shipping provider you love, bring them along. It’s easy to integrate with WeSupply. Want to return at the lowest rate possible? Get access to shipping providers at preferred rates.