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    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Ecommerce Return Policy

Reduce Operating Cost with Advanced Return Policies

→ Smart routing rules for fast and cost effective returns

→ Automate over 50+ Return Policies

→ Built to handle any Return Policy

→ Save Time, Recover Revenue

Create custom return policies

There are many moving pieces in ecommerce logistics – take control by creating custom policies to handle them all easily.

You get to decide how you want to handle final sale items, return window lengths, return request approvals, and more.

✅ By countries or regions | ✅ By product types | ✅ By return reasons

✅ By resolution types | ✅ By order tags

Control return destinations

With WeSupply, your operations team has total control over where your returned products end up. East Coast hub? West Coast 3PL? Canadian warehouse? No problem. Using Destinations, you can send products to distribution centers, repair centers, third-party vendors, and donation centers.

✅ Support team can overwrite final destination

✅ Automatically generate return labels specific to each product destination

✅ Save time and money on return handling

✅ Get products back in stock faster

Return Location Selections
dropshipping rules

Dropshipping Returns

Are you dropshipping or just simply work with multiple vendors that fulfill some of your special orders? Using our Intelligent Disposition functionality you can automatically return each product to the original dropshipping vendor and use WeSupply as the hub for all your dropshipping returns management.

✅ Work with unlimmited number of dropshippers

✅ Dropshippers can process only returns assigned to them

✅ Dropshipper specific return policy

✅ Charge return fees and restocking fees only for specific dropshippers

Return to Store

Make your stores a drop-off point for online returns — no boxes, labels, or contact required. With

 

In-Store Returns, we connect your online and in-store systems to offer easy online return drop-offs at your nearby stores.

✅ Get inventory back faster

✅ Save on shipping

✅ Instant refunds

✅ Drive foot traffic to your stores

Woman Returning Package in Store
green returns

Green Returns / Keep the Item

Reduce the cost and waste of unwanted returns and Refund your best customers without having to ship back an unwanted return — risk-free. Be honest with customers when an item can’t be resold and will contribute to landfill waste.

✅ Reduce unnecessary waste

✅ Save on return label costs

✅ Save on return processing time and cost

✅ Issue refunds faster

✅ Configurable for specific products only or based on return value

International Returns and Country Specific Rules

Want to use a different return address for different regions? Charge for returns shipping for specific countries, or just simply not allow for any returns, it’s all possible and configurable.

✅ Charge returns fees or restocking fees for specific countries

✅ Let your customer handle returns shipping cost with their preffered vendor

✅ Block returns for specific countries

✅ Personalized the return experience for each country

international return rules
Policy enforcer

Policy enforcer

Automatically approve, reject, or flag returns and exchanges for manual review based on conditions you set. Have a complicated return policy? Not a problem, we can automate it.

Return with our negotiated rates or link your own accounts

If you already work with a shipping provider you love, bring them along. It’s easy to integrate with WeSupply. Want to return at the lowest rate possible? Get access to shipping providers at preferred rates.