The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team


      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Sign in

Return Policy: Specific Products (SKU’s) are not eligible for return

Improve inventory control by designating certain SKUs as non-returnable, aligning product strategy with return policies.

Use Case

  • Non-Returnable Products

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B

Sometimes, specific SKU’s are not eligible for a return.

Specific Products (SKU’s) are not eligible for return

Overview - Enhancing E-commerce Precision with Smart Return Policies

  • Introduction: In the e-commerce world, not all products are created equal—especially when it comes to returns. Certain items, like hygiene products, personal items, gift cards, and perishables, simply can’t re-enter your inventory due to health, safety, or legal reasons.
  • Challenges: Store owners often struggle with setting clear return policies, leading to confusion for customers and staff, and potential financial loss.
  • Common Mistakes: Failing to configure return eligibility at the SKU level, resulting in a one-size-fits-all return policy that doesn’t account for non-returnable items.
  • Missed Opportunities: Not leveraging customer loyalty by offering flexible return options for VIP customers, which can enhance customer satisfaction and retention.
  • Solution: Implementing a configurable rule-based system that allows for specific SKUs to be marked as non-returnable, with the flexibility to prioritize rules for different customer segments.
  • Importance (ROI): By accurately categorizing SKUs and setting up intelligent return policies, you can prevent unnecessary return processing costs, reduce losses from non-resalable items, and potentially increase VIP customer loyalty by offering them exclusive return privileges. Neglecting to do so can lead to operational inefficiencies, customer frustration, and erosion of profit margins.

Setup in Backend - How We Achieve It?

  • SKU-Level Configuration: Establishing return eligibility rules at the SKU level to ensure that non-returnable items are automatically recognized by the system.
  • Rule Prioritization: Allowing for the prioritization of rules, so that VIP customers can enjoy more flexible return options, enhancing their shopping experience.
  • System Integration: Ensuring the return policy rules are seamlessly integrated with your e-commerce platform, minimizing manual intervention and errors.

The Customer Experience - What We Will Achieve

  • Clarity on Returns: Customers will have a clear understanding of which items are non-returnable, reducing confusion and enhancing the shopping experience.
  • VIP Flexibility: Loyal customers can enjoy the benefit of an exclusive return policy, fostering a sense of privilege and encouraging repeat business.
  • Streamlined Process: The automated system ensures a hassle-free return process for both customers and staff, focusing on efficiency and satisfaction.


Q1: How does the system identify non-returnable SKUs?

A1: The system is configured to recognize specific SKUs based on the rules set by the store owner, automatically filtering out non-returnable items.

Q2: Can VIP customers return items that are generally non-returnable?

A2: Yes, with rule prioritization, VIP customers can be granted the ability to return items that are typically excluded from returns.

Q3: Is the return policy customization process complicated?

A3: No, the system is designed for easy configuration, allowing store owners to set and adjust return policies with ease.

Q4: Will customers be aware of the non-returnable items before purchase?

A4: Yes, the system can display return eligibility information on the product page, ensuring customers are informed prior to making a purchase.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.