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Return Policy to Allow returns only for products with tags still attached

Maintain product condition by only accepting returns if original tags are intact, safeguarding product quality and resale value.

Use Case

  • Non-Returnable Products
  • Reduce Return Costs
  • Workflow Automation

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B

Disallowing returns for items with tags removed, additionally collect photo proof of the tags.

Allow returns only for products with tags still attached
Allow returns only for products with tags still attached

Overview - Protecting Product Integrity and Profitability Through Smart Returns

  • Introduction: In the world of e-commerce, returns are inevitable. But when customers return items they’ve worn, it’s a hit to your bottom line. You’re left with used goods you can’t resell, and your profits dwindle.
  • Introduction: In the world of e-commerce, returns are inevitable. But when customers return items they’ve worn, it’s a hit to your bottom line. You’re left with used goods you can’t resell, and your profits dwindle.
  • Common Mistakes: Retailers often overlook the importance of a returns policy that ensures items are returned with tags, leading to significant losses.
  • Missed Opportunities: Failing to enforce a tag-on return policy means missing out on the chance to resell products as new, directly impacting profitability.
  • Solution: Implement a return logic that verifies the presence of original tags before accepting returns, coupled with a policy enforcer that asks the critical question: “Is the tag still attached?”
  • Importance (ROI): By ensuring products are returned with tags, you maintain the ability to resell them, preserving revenue and reducing losses. Not implementing such measures can result in a stockpile of unsellable items, a scenario no business wants.

Setup in Backend - How We Achieve It?

  • Return Policy Enforcer: Establish a 30-day return window that includes a simple yet crucial question: “Was the product tag removed?”
  • Image Verification: For added security, require customers to submit a photo of the product with the tag attached.
  • Manual Review Option: In cases of frequent abuse, mark customers as fraudulent or opt for manual refunds with a potential restocking fee to deter dishonest returns.

The Customer Experience - What We Will Achieve

  • Transparent Returns: Customers understand the clear conditions for returns, fostering trust and reducing misuse.
  • Fair Refund Process: Honest customers are rewarded with a full refund, while those attempting to game the system face a restocking fee, ensuring fairness.
  • Brand Integrity: By maintaining product conditions, the brand’s reputation for quality remains intact, encouraging customer loyalty.


Q1: What if a customer claims the tag is attached but it's not there upon return?

A1: In such cases, a restocking fee can be applied, or the return can be rejected based on the established policy, protecting your business from losses.

Q2: How does the policy enforcer integrate with existing return processes?

A2: The policy enforcer seamlessly integrates into your 30-day return window, adding an additional verification step without disrupting the flow.

Q3: Can customers be prevented from making future returns if they abuse the policy?

A3: Yes, customers identified as fraudulent can be restricted from future returns, safeguarding your business against repeat offenders.

Q4: Is there a risk of alienating customers with a strict tag-on policy?

A4: Clear communication and a fair policy ensure that honest customers understand the necessity of the rule, while only those attempting to exploit the system are deterred.

See what WeSupply Labs can do for you!

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