Release Notes

Label Generation

September 22, 2023

Improvement

Generate label for each quantity is now correctly calculated.

Add admin users

September 22, 2023

Improvement

Admin users can now be added with emails that have longer extensions, like .trade.

Return only user flow

September 22, 2023

Improvement

When closing return confirmation page, return only customers will be redirected to the return or create a return page.

Shop now remaining credits

September 22, 2023

Improvement

Remaining credits value now calculates correctly on quick cart actions.

Email notifications icons

September 22, 2023

Improvement

Fixed social media icons for Design Template 2.

Bundle items sub-reasons

September 22, 2023

FEATURE

Sub-reasons can be now applied to bundle individual items.

Schema markup for store locator

September 14, 2023

Improvement

Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.

Email notifications Twitter (X) logo

September 14, 2023

Improvement

Changed the Twitter logo to the X logo for email notifications.

Shopify: First recommended product in the exchange process

September 14, 2023

Improvement

In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.

Shopify: Increased API limits for Product Search in Shop now

September 14, 2023

Improvement

Implementing new GraphQL solution.

Shopify: Collect Item Shipment date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Shopify: Collect Item Delivered date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Packing slip: PDF format A4 and Letter

September 14, 2023

Improvement

PDF format A4 and Letter for the packing slip can now be chosen from admin.

Packing slip: Print store policy

September 14, 2023

Improvement

Added store policy field that allows admin to add their policy printed on packing slips.

Decimal quantities (e.g. 0.5m)

September 14, 2023

Improvement

Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).

API product attributes import

September 14, 2023

Improvement

Improved the import for products attributes via API.

Simplify Return Location Management

August 22, 2023

FEATURE

Our new feature allows you to effortlessly configure the list of return locations right from the admin dashboard. Whether you’re adding new locations, updating existing ones, or making changes on the fly, this user-friendly interface streamlines the process. Say goodbye to complexity and hello to efficient return location management.

Seamless Integration of External RMA

August 22, 2023

FEATURE

Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.

New ROI Dashboard

July 18, 2023

Improvement

Implemented a new ROI Dashboard so businesses can check their performance using the WeSupply platform. Important metrics are now automatically calculated for your data, like Total Customer Service Cost Reduction, WISMO Support Cost Reduction, Returns & Exchanges Support Cost Reduction, and others.

Generate Packing Slip

July 18, 2023

Improvement

You can now choose to generate a Packing Slip, for all returns submitted by customers, that can be printed and included in the return box. The Packing Slip lists all items that should be in a return box.

New automation for auto-refund returns

June 12, 2023

Improvement

Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.

Admins can now mark a shipment as delivered

May 17, 2023

FEATURE

This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.

Return reasons can now be grouped and can have also sub-reasons

May 17, 2023

FEATURE

For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.

More Expensive Exchanges

April 26, 2023

FEATURE

Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.

Policy Enforcer

April 26, 2023

FEATURE

Implemented Policy Enforcer, which forces a specific outcome for the return in case the answer to a question is Yes. For example: Was the product worn? If yes, you can automatically Reject the return or set to Keep the item. This can be set in your Return Policy settings.

Exchange for Shopify stores

March 14, 2023

FEATURE

Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.

Replacement for Shopify stores

March 14, 2023

FEATURE

Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.

Report Lost Package

February 22, 2023

FEATURE

Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.

Native integration with Corporate Courier

January 17, 2023

Improvement

Added a native integration with Corporate Courier.

Add Your Heading Text Here

September 18, 2023

Improvement

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent massa ante, semper id ullamcorper at, congue non enim. Duis vel vestibulum elit. Sed congue cursus urna in pharetra.

Learn More

Label generation

September 22, 2023

Improvement

Generate label for each quantity is now correctly calculated.

Add admin users

September 22, 2023

Improvement

Admin users can now be added with emails that have longer extensions, like .trade.

Shop now remaining credits

September 22, 2023

Improvement

Remaining credits value now calculates correctly on quick cart actions.

Email notifications icons

September 22, 2023

Improvement

Fixed social media icons for Design Template 2.

Return only user flow

September 22, 2023

Improvement

When closing return confirmation page, return only customers will be redirected to the return or create a return page.

Shop now remaining credits

September 22, 2023

Improvement

Remaining credits value now calculates correctly on quick cart actions.

Email notifications icons

September 22, 2023

Improvement

Fixed social media icons for Design Template 2.

Bundle items sub-reasons

September 22, 2023

Feature

Sub-reasons can be now applied to bundle individual items.

Schema markup for store locator

September 14, 2023

Improvement

Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.

Email notifications Twitter (X) logo

September 14, 2023

Improvement

Changed the Twitter logo to the X logo for email notifications.

Shopify: First recommended product in the exchange process

September 14, 2023

Improvement

In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.

Shopify: Increased API limits for Product Search in Shop now

September 14, 2023

Improvement

Implementing new GraphQL solution.

Shopify: Collect Item Shipment date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Shopify: Collect Item Delivered date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Packing slip: PDF format A4 and Letter

September 14, 2023

Improvement

PDF format A4 and Letter for the packing slip can now be chosen from admin.

Packing slip:
Print store policy

September 14, 2023

Improvement

Added store policy field that allows admin to add their policy printed on packing slips.

Decimal quantities
(e.g. 0.5m)

September 14, 2023

Improvement

Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).

API product attributes import

September 14, 2023

Improvement

Improved the import for products attributes via API.

Simplify Return Location Management

August 22, 2023

Feature

Seamless Integration of External RMA

August 22, 2023

Feature

Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.

New ROI Dashboard

July 18, 2023

Improvement

Generate Packing Slip

July 18, 2023

Improvement

New automation for auto-refund returns

June 12, 2023

Improvement

Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.

Admins can now mark a shipment as delivered

May 17, 2023

Feature

This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.

Return reasons can now be grouped and can have also sub-reasons

May 17, 2023

Feature

For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.

More Expensive Exchanges

April 26, 2023

Feature

Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.

Policy Enforcer

April 26, 2023

Feature

Exchange for Shopify stores

March 14, 2023

Feature

Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.

Replacement for Shopify stores

March 14, 2023

Feature

Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.

Report Lost Package

February 22, 2023

Feature

Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.

Native integration with Corporate Courier

January 17, 2023

Improvement

Added a native integration with Corporate Courier.

Add Your Heading Text Here

September 18, 2023

Improvement

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent massa ante, semper id ullamcorper at, congue non enim.

Learn More