Release Notes

We introduced the ability to generate shipping labels, not just return labels, directly from within the platform! This update brings increased efficiency to the fulfillment process, streamlining outbound logistics and reducing reliance on external systems for creating shipping labels.

Norton Shopping Guarantee is now included in the WeSupply Magento extension, ensuring a protected shopping journey for customers from cart to delivery.

We've enhanced our webhook payloads to include richer context and improved flexibility, making it easier to build and maintain robust integrations.

Added integration with Metropolitan Warehouse.

Added integration with Dickerson Transportation.

Implemented exchanges for BigCommerce stores. Customers can place cheaper, even, or more expensive exchanges!

Added the first and last name of the user logged in the top bar.

This improvement allows you to display the return label price in the return preview before customers finalize their return request, adding transparency to the return process.

Customer Service Representatives can now manage BOPIS for all stores.

New feature that enhances your customers’ shopping experience: return insurance as part of shipping options. This feature allows you to offer return insurance directly within your shipping options, providing customers with added peace of mind and encouraging higher conversion rates.

When a return is initiated in our platform, this functionality automatically adds a specific tag to orders: WeSupply Returns

Eg. Free returns in the first 30 days, after 30 days apply a restocking fee, after 60 days offer store credit refunds only

We introduced a new feature designed to boost your SMS marketing efforts and enhance customer engagement: the SMS Sign-Up Box on the Checkout Page. This feature allows customers to opt into SMS notifications before completing their purchase.

The comments left by customers while submitting the return requests are added in the downloadable return report for better analysis.

Magento 2 extension - added Mageworks compatibility

Improved the ability to export the list of notifications that were sent.

Added a "Mark as Paid" button for exchanges in the "Awaiting Payment" status to handle cases where the payment is captured outside of WeSupply

Customers can now select the received quantity and mark items for restocking when processing exchange orders. This allows them to distinguish between items in good condition and those that are damaged, ensuring accurate inventory updates.

The return processing timeline now includes additional logs related to admin actions.

WeSupply now integrates with EasyPost's Luma to provide more accurate estimated delivery dates, giving customers better visibility into their shipments.

WeSupply now integrates with EasyPost's Luma to generate return labels.

We now offer improved options for configuring the length return and warranty windows.

Update Shopify’s API to accomodate new requirements.

Added Mageworks extension compatibility in the WeSupply Magento 2 extension.

The return label cost can be charged before the exchange is completed.

Improved the ability to export the list of notifications that were sent.

We are extending our warranties capabilities by allowing businesses to enhance customer satisfaction and loyalty even though they didn’t sell the product directly.

We are extending our warranties capabilities by allowing businesses to enhance customer satisfaction and loyalty even though they didn’t sell the product directly.

Added a "Mark as Paid" button for exchanges in the "Awaiting Payment" status to handle cases where the payment is captured outside of WeSupply.

Providing a warranty policy is a smart move for both customers and retailers. Customers gain peace of mind knowing their purchases are protected, while retailers enhance customer satisfaction and loyalty. For third-party products, enabling warranties ensures a smooth and professional experience, demonstrating your commitment to excellent customer service.

Ability to do the quality control and restock items for exchanged orders.

This feature allows customers to opt into purchasing insurance for their shippings and returns, offering added peace of mind for both your business and your customers.

Applying the original discount on exchanged items is a pivotal strategy in e-commerce, offering benefits for businesses and customers. By retaining the initial discount on exchanged products, businesses uphold transparency and fairness in their exchange policies, fostering customer trust and satisfaction. This practice also ensures consistency in pricing, preserving the value proposition initially offered to customers.

Created a webhook event for archived returns.

Added clearence as return condition for Aptos users.

Our new Warranties feature is designed to streamline how you handle warranty claims, providing flexibility and clarity for both customers and administrators.

Added the Aptos Order ID with a barcode to the return packing slip to ensure smooth scanning in the warehouse.

Created different order cancellation emails by return cancelation type.

The Recommended Products feature in WeSupply allows Shopify stores to showcase related or complementary products on their tracking page.

Mark shipped orders as delivered to ensure the return window starts earlier the delivery.

Added UPS barcode for return labels.

Auto-complete SMS phone number for easier subscription to transactional text messages.

Improved shipment dashboard sorting functionality.

Collect estimated delivery date to BigQuery.

Collect product images from Kibo.

This feature allows customers to opt into purchasing insurance for their returns, offering added peace of mind for both your business and your customers. Return insurance covers the cost of returns in case of issues like lost or damaged packages, making it a smart addition to any online business.

This feature allows your customers to easily share a gift receipt with the recipient of their order, providing a seamless way to let the recipient know about their gift while maintaining the privacy of the purchase details.

Updated our API documentation to reflect additions and updates.

You can now void unused return labels to cover the cost of return labels that were never shipped out.

This feature allows businesses to introduce quality control measures for returned items, helping to ensure that returns meet specific standards before they’re fully processed.

Added country, order date and shipment date to BigQuery and LookerStudio to help with reporting.

Ability to change the initial return reason when admin users are processing returns.

Extended Spring GDS integration for tracking.

Enhancing shipment visibility dashboard by increasing the search speed, expanding filters, and improving search by multiple filters at the same time.

Two new columns have been added to the report: Initiation User Type and Arrival Date, providing more detailed insights for better tracking and analysis.

Added AIT Worldwide Logistics integration for tracking.

Added the ability to see the tracking page first when the customer is searching their purchase on the order lookup page.

Configuring return conditions based on product titles is an excellent feature for businesses with diverse product lines. By setting conditions specific to product titles, you can apply unique return rules to certain items without impacting other products in the same order. This flexibility allows you to manage returns more precisely, ensuring that specific items, such as promotional or seasonal products, adhere to different return policies than your general product offerings.

Added new variable to capture Magento 2 custom gift order message and display it in the order confirmation email.

Added Royal Mail QR code for return labels.

Support the frontend experience for customers by adding multiple language selector to better serve international customers.

Added the customer group return condition for Aptos.

Added DoorDash carrier integration to streamline same day delivery experience.

Updated the FedEX QR Code eligible return locations.

Improved the analytics report to show who initiated the return request for better visibility.

Added the ability of image upload for admin users when they process returns to record visual proof of the returned item condition.

Tax and discount are now displayed when processing exchanged items.

You can now add instructions for your customers when asking for images or comments during the return process.

Choose wether or not you’d want to automatically restock or not returned items.

Each time a new location is created in Shopify, this is synced to WeSupply as well.

Order confirmations can now be sent to multiple email addresses, enhancing communication and flexibility.

The URL for the store locator can now be customized for SEO purposes, enhancing search engine optimization and providing a more tailored user experience.

The shipments list has been updated with the following changes: The carrier filter now supports multiple selections via checkboxes. The shipping status filter now supports multiple selections via checkboxes. A new country filter has been added, allowing multiple countries to be selected.

The order ID has been added to the return label for Aptos, enhancing order tracking and return processing accuracy.

The discount code name has been added to return conditions for Aptos users, enabling better tracking and management of returns related to specific promotions.

A return carrier service selector has been implemented, allowing admin users to choose their preferred carrier for return shipments.

Add ability to mark exchanges as paid if the payment was made at a later time or outside of the exchange process.

Collect phone numbers on Shopify orders for transactional SMS.

Created white-label API to ease management of multiple stores part of the same umbrella.

Created export history for fast download of previous requested reports.

Released integrated store locator for Shopify.

End users (shoppers) can now choose whether to create the return label or use their own, offering more control and flexibility in the returns process.

The RMA number, restocking fee, and return reason are now pushed as order tags and notes in Shopify, improving order tracking and return management

Return analytics can be exported by date range.

Links to Returns by Number have been added, enabling quicker and easier access to return details using the return number when sharing between customer service team members.

Shopify product barcodes have been added to the barcode scan functionality, streamlining inventory management and product tracking.

This week, we’re tackling instant credit refunds, gift card refunds, and their role in expediting exchanges within the luxury fashion industry. Discover how to seamlessly process refunds and understand why swift exchanges are essential for maintaining customer satisfaction and loyalty in high-end fashion. Let’s explore all the insights below!

A new filter for User Management has been added, allowing for more efficient user sorting and management.

Update BigQuery integration schema for better reporting and analysis.

Hazmat labels are now included to ensure compliance and enhance shipment handling.

A new return condition based on order number pattern for Aptos users has been added, providing enhanced flexibility and precision in return processing.

This week, address the big challenges of multi-shipment delivery notifications and bundle product returns. Bonus: learn to perform exchanges and replacements for individual bundle items. Let’s dive into all the tips below!

Admins will now receive notification alerts when webhooks are disabled, ensuring prompt awareness and action.

Added Shopify’s customer group as a new condition for return rules.

Update Klaviyo API integration to accomodate new requirements.

Returns data can be exported to LookerStudio for better analysis.

The ship to address is displayed for admin users when processing returns for increased visibility.

Original discout can be carried over to the exchanged product.

Schema markup has been added for the store locator functionality.

Item weight can now be used as a return condition.

Two new filters by return reason with multiple checkbox and green returns have been added to the Returns Processing tab for more efficient management.

This week, discover how to turn returns into profits! 🤑 Learn how to apply original discounts on exchanged items, enable final sale items for exchanges, and sell more with exchanges for more expensive items. Stay ahead with these three strategies!

We’ve improved the Return analyics export by adding two new pieces of information, providing greater clarity regarding the return received date and return quality control date.

We’ve enhanced transparency by making the return logic visible to admin users when processing returns. This update ensures users can clearly see and understand the applied return rules, improving decision-making and boosting productivity.

This week’s update focus is on revenue retention to help you discourage refunds by charging additional restocking fees, return fraud prevention by blocking repeat abusers, setting non-returnable return rules, and more!

Use our EasyPost account to generate return labels.

Sub-reasons can be now applied to bundle individual items.

Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.

Changed the Twitter logo to the X logo for email notifications.

In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.

Return only plans can use this date to calculate return window.

Return only plans can use this date to calculate return window.

PDF format A4 and Letter for the packing slip can now be chosen from admin.

Added store policy field that allows admin to add their policy printed on packing slips.

Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).

Improved the import for products attributes via API.

Our new feature allows you to effortlessly configure the list of return locations right from the admin dashboard. Whether you’re adding new locations, updating existing ones, or making changes on the fly, this user-friendly interface streamlines the process. Say goodbye to complexity and hello to efficient return location management.

Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.

Implemented a new ROI Dashboard so businesses can check their performance using the WeSupply platform. Important metrics are now automatically calculated for your data, like Total Customer Service Cost Reduction, WISMO Support Cost Reduction, Returns & Exchanges Support Cost Reduction, and others.

You can now choose to generate a Packing Slip, for all returns submitted by customers, that can be printed and included in the return box. The Packing Slip lists all items that should be in a return box.

Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.

This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.

For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.

Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.

Implemented Policy Enforcer, which forces a specific outcome for the return in case the answer to a question is Yes. For example: Was the product worn? If yes, you can automatically Reject the return or set to Keep the item. This can be set in your Return Policy settings.

Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.

Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.

Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.

Added a native integration with Corporate Courier.