Reduce return costs by allowing customers to keep certain items, balancing customer satisfaction with cost efficiency.
We recommend that you calculate the actual cost of returning a product, this might include return shipping fees and labour fees at the warehouse level as well as time. More advanced users are taking into account customer livetime value as well, as that one is often influenced by delighting the customer.
Overview - Revolutionizing E-commerce Returns: Cost-Saving and Customer-Centric
Setup in Backend - How We Achieve It?
The Customer Experience - What We Will Achieve
Q1: How does the system determine which items qualify for the 'keep the item' policy?
A1: The system is configured with rules based on product value and category, automatically identifying items that fall under the set threshold or conditions.
Q2: What if a customer abuses the 'keep the item' policy?
A2: Our system includes safeguards to monitor return patterns and flag potential abuse, ensuring the policy is used as intended for customer satisfaction and cost savings.
Q3: How does this approach affect our brand's environmental impact?
A3: By reducing the need to ship back low-value items, we're minimizing carbon emissions and waste, contributing to a more sustainable business model.
Q4: Can this policy be applied to all types of products?
A4: The policy is customizable and can be adapted to various product types, with specific conditions for items like makeup or supplements that cannot be resold.
See what WeSupply Labs can do for you!
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