The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team


      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Sign in

Return Policy: Discourage refunds by charging additional processing fee

Implement a processing fee for refunds to encourage store credit or exchanges, optimizing revenue retention strategies.

Use Case

  • Reduce Return Costs
  • Revenue Retention

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B

Auto-deduct processing fee from refunds to encourage returns for store credit and exchanges:

Discourage refunds by charging additional processing fee

Overview - Maximizing E-commerce Revenue Through Strategic Return Fees

  • Introduction: In the world of e-commerce, returns are a reality. But they don’t have to be a loss. By implementing a processing fee for returns, you can discourage frivolous purchases and recover costs associated with restocking and refurbishing returned items.
  • Challenges: High return rates can erode profit margins, especially when products come back in less-than-new condition, requiring additional investment to make them sellable again.
  • Common Mistakes: Retailers often absorb the full cost of returns, failing to account for the expenses of inspection, repackaging, and the inevitable markdowns for reselling as used items.
  • Missed Opportunities: Without a restocking fee, retailers miss the chance to offset losses and discourage non-committal shopping behavior.
  • Solution: Introducing a restocking fee helps to cover the costs associated with returns and encourages customers to make more thoughtful purchases.
  • Importance (ROI): Implementing a restocking fee can significantly reduce return rates, preserve the value of merchandise, and maintain profitability. It also aligns customer expectations with the true cost of returns, potentially increasing the perceived value of products.

Setup in Backend - How We Achieve It?

  • Fee Structure: Establish a clear and fair restocking fee policy, communicated transparently to customers at the point of purchase.
  • Automated Systems: Integrate the restocking fee into the return process, ensuring it’s automatically applied to eligible returns.
  • Condition Categories: Define product conditions (excellent, great, good) and associated pricing strategies for reselling returned items.

The Customer Experience - What We Will Achieve

  • Informed Decisions: Customers are aware of the restocking fee upfront, leading to more deliberate purchasing decisions.
  • Value Perception: By understanding the costs associated with returns, customers may perceive a higher value in their purchases.
  • Fair Compensation: Customers who keep their purchases in excellent condition can benefit from a higher resale value if they choose to return.


Q1: How is the restocking fee calculated for different types of products?

A1: The fee is based on the product type and the costs associated with inspecting, cleaning, and repackaging the item for resale.

Q2: Will customers be informed about the restocking fee before they make a purchase?

A2: Yes, transparency is key. The restocking fee policy is clearly communicated to customers before they complete their purchase.

Q3: How does the restocking fee policy affect customer satisfaction?

A3: While some customers may initially be wary, clear communication and a fair policy can lead to better customer satisfaction by setting the right expectations.

Q4: Can the restocking fee be waived in certain circumstances?

A4: The policy may include provisions for waiving the fee in specific situations, such as defective products or errors on the part of the retailer.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.