Handle used product returns by sending them to liquidation stores or donation centers, balancing revenue retention and sustainability.
Overview - Maximizing Value from E-commerce Returns
Setup in Backend - How We Achieve It?
The Customer Experience - What We Will Achieve
Q1: How does the system determine if a product is used?
A1: The system checks for specific indicators, such as whether the product’s label has been removed, to assess if it has been used.
Q2: What happens if a customer returns multiple items, but only some are used?
A2: Each item is processed separately, ensuring that only the used items are sent to liquidation or donation, while new items return to the warehouse.
Q3: Can the policy enforcer handle returns at scale?
A3: Yes, the policy enforcer is designed to manage returns efficiently, regardless of volume, saving time and resources.
Q4: Is the process of redirecting used items to liquidation stores or donation centers automated?
A4: Yes, the system automatically routes used items to the appropriate location based on the pre-configured rules.
Q5: How does this system impact the overall profitability of returns?
A5: By automating the segregation and routing of used items, the system helps recover value and reduces losses, thereby improving profitability.
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