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Return Policy: If the product is used send it directly to an Liquidation Store or Donation Center

Handle used product returns by sending them to liquidation stores or donation centers, balancing revenue retention and sustainability.

Use Case

  • Enterprise Returns
  • Revenue Retention
  • Workflow Automation

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
If the product is used send it directly to an Liquidation Store or Donation Center

Overview - Maximizing Value from E-commerce Returns

  • Introduction: In the world of e-commerce, returns are inevitable. But what if you could turn returns into an opportunity rather than a loss? With our SaaS solution, you can ensure that even used products contribute to your profitability by directing them to liquidation stores or donation centers.
  • Challenges: Many e-commerce businesses face the dilemma of handling used returned items. These items can’t go back into inventory, yet disposing of them incurs a loss.
  • Common Mistakes: Store owners often lump all returns together, sending valuable items to liquidation or donation by mistake, or they waste resources by processing each return manually.
  • Missed Opportunities: By not segregating used returns, stores miss out on recouping potential value and may inadvertently diminish the worth of new, resalable items.
  • Solution: Our policy enforcer tool automatically determines if a returned product has been used. If so, it redirects the item to the nearest liquidation store or donation center, while new items are sent back to the warehouse.
  • Importance (ROI): This system not only saves on potential losses by recovering value from used items but also ensures that new products are kept within the sales cycle. It reduces manual processing time, decreases errors, and increases overall efficiency, leading to a healthier bottom line.

Setup in Backend - How We Achieve It?

  • Policy Enforcer Configuration: Set up rules within the system to check for signs of product use, such as removed labels.
  • Automated Routing: Designate the nearest liquidation store or donation center for used items to be sent to, directly from the policy enforcer.
  • Separate Return Requests: Ensure that each item in a multi-product return is assessed individually, so only used items are redirected.

The Customer Experience - What We Will Achieve

  • Transparent Process: Customers understand that their returns are handled responsibly, whether they are resold, liquidated, or donated.
  • Transparent Process: Customers understand that their returns are handled responsibly, whether they are resold, liquidated, or donated.


Q1: How does the system determine if a product is used?

A1: The system checks for specific indicators, such as whether the product’s label has been removed, to assess if it has been used.

Q2: What happens if a customer returns multiple items, but only some are used?

A2: Each item is processed separately, ensuring that only the used items are sent to liquidation or donation, while new items return to the warehouse.

Q3: Can the policy enforcer handle returns at scale?

A3: Yes, the policy enforcer is designed to manage returns efficiently, regardless of volume, saving time and resources.

Q4: Is the process of redirecting used items to liquidation stores or donation centers automated?

A4: Yes, the system automatically routes used items to the appropriate location based on the pre-configured rules.

Q5: How does this system impact the overall profitability of returns?

A5: By automating the segregation and routing of used items, the system helps recover value and reduces losses, thereby improving profitability.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.