Proactively notify your customers with the latest status of their order, before they reach out to you!
Did you know the the #1 customer question is “where is my order” ?
You aren’t alone! Over 48% of CS questions are related to orders.
The initial “package shipped” email isn’t sufficient! If something goes wrong, your customers will blame you and if the package gets stolen because they didn’t know it was delivered, it’ll cost you more to re-ship it!
Keep customers notified at every stage of the delivery process! Identify and proactively resolve delivery issues before customers experience them with our real-time package analysis solution that automatically updates your customers at every step of the shipping experience.
Because customers expect these notifications, Proactive Order Notifications outperform any other Marketing Email:
🚀 Avg. Open Rate 66%
💥 Avg. CTR 21%
Track each shipment easily in real-time, filter orders and shipments to identify any delays.
Identify orders that are:
Easily select all affected orders and shipments and send a bulk custom update.