• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

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  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

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      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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Proactive order and shipping notifications

BE PROACTIVE – Great businesses aren’t built on “good enough” service. By keeping your customers in the loop with updates on their orders, you can avoid them having to reach out to you! Let them know as soon as possible if there are any shipping delays or changes.

Branded Proactive order and shipping notifications
proactive notifications emails and sms

Keep your customers engaged during the delivery experience

Engage your customers with relevant updates through the right channel, at the right time.

 

✅ Build customer loyalty

✅ Email & SMS Notifications via WeSupply

✅ Integrate with Klaviyo, Attentive or Listrak

WeSupply helps you send out email & SMS notifications for

Notify customers immediately if delivery goes wrong

Despite your best efforts, delays happen. That’s life. But with WeSupply, you can automatically notify customers of any issues so that there are no surprises. Whether it be a slow warehouse or bad weather, we’ve got you-and your customer’s satisfaction-covered!

✅ Delays at warehouse
✅ Exceptions
✅ Stalled shipments
✅ Unsuccesfull Deliveries
✅ RTS (Return to Sender)
✅ Backordered and need an update

notification delay due to bad weather
recommended products in email notifications

Keep your customers coming back to your website

Proactive Order Notifications outperform any other Marketing Email. Add your most popular products into your post-purchase communications and draw shoppers back to your store to upsell your brand.

✅ 66% Average Email Open Rate
✅ 21% Average Click Through Rate

Branded, personalized, highly engaging notifications

Send beautiful, highly engaging, transactional emails that look nothing like traditional dull email receipts. You have the ability to fully brand and customize each message for your business.

✅ Fully customizable transactional emails
✅ 6 mobile optimized email templates
✅ Deliver a premium brand experience

Bad versus beautiful Notification
automated shipping notifications email and SMS

Automate shipping notifications via email and SMS

Engage your clients through continuous post-purchase communication. Keep your customers informed when it’s most important.

✅ Personalized notifications
✅ Upsell within each transactional email
✅ Decrease customer support tickets

 

Prevent "where is my order?" tickets

Keeping customers up to date on their order saves time, money, and frustration for everyone involved. For happier clients, we give you more control over these ever-important customer interactions.

✅ Reduce customer care tickets by 56%
✅ Instant ROI Guaranteed
✅ Increase customer Satisfaction

 

delivery notifications
Delivery based product review requests

Delivery based product review requests

If you ask for reviews before the product is delivered, it can damage your brand reputation. If orders are delayed, a time delay flow won’t work either. Only request a review once the customer has actually received their purchase.

 

✅ Integrate with Yotpo, Loox or Okendo
✅ Campatible with Shopify
✅ Order Fulfillment API

 

Pre-shipment notifications

Keep your customers updated and engaged before shipment with our pre-shipment statuses. You can now manage longer lead times without enraging your customers. With up to 5 custom statuses, you can account for several scenarios while orders are being customized and prepared for shipping.

✅ Custom pre-shipment order statuses
✅ Ideal for personalized products
✅ Engage customers during Longer lead times
✅ Update customers abut Pre-Orders or Back Orders

custom pre-shipment notifications
communication at scale

Bulk Alerts

Need to contact specific customers regarding their Pre-Order updates? new delays with Backorders? We have a solution!

You may use our notification system to notify customers about the status of their orders without contacting them one by one. You may also send individualized messages to several clients at once if there is a common problem with their orders. Work Smarter not Harder!

✅ Contact customers in bulk
✅ Custom order updates with one click

WeSupply + Klaviyo

WeSupply’s order and shipping data combined with Klaviyo’s personalization, drag and drop editor, and analytics create personalized campaigns that get results.

✅ Create custom Email or SMS Flows using WeSupply data
✅ 80+ data points available in Klaviyo
✅ Centralize all Marketing and Transactional emails within Klaviyo

Automated Notifications email Klavyio integration
Automated Notifications SMS Attentive integration

WeSupply + Attentive

Notify your customers via SMS for key milestones in the delivery process and avoid packages to be stolen by sending an SMS as soon as the package is delivered at the customers doorstep.

✅ Create custom journeys within Attentive based on events sent from WeSupply
✅ From Order, to Shipment all the way to returns notifications or even BOPIS
✅ Transactional SMS that converts and delights