Delivery Notifications.

Proactively notify your customers with the latest status of their order, before they reach out to you!

 

Did you know the the #1 customer question is “where is my order” ?
You aren’t alone! Over 48% of CS questions are related to orders.

 

The initial “package shipped” email isn’t sufficient! If something goes wrong, your customers will blame you and if the package gets stolen because they didn’t know it was delivered, it’ll cost you more to re-ship it!

 

Keep customers notified at every stage of the delivery process! Identify and proactively resolve delivery issues before customers experience them with our real-time package analysis solution that automatically updates your customers at every step of the shipping experience.

 

Because customers expect these notifications, Proactive Order Notifications outperform any other Marketing Email:

🚀 Avg. Open Rate 66%
💥 Avg. CTR 21%

branded_email_layout>
Scrolling Image Frame

🖐 5 Fully Customizable Order Tracking Emails.

We help you create beautiful and professional emails for your store with 3 easy steps

  1. Pick a template to start.
  2. Customize your email and SMS to match your brand voice, design, colors and fonts.
  3. Enable over 40 notifications such as Order Confirmation, Delivery Exception, Out For Delivery, Delivered, Delayed, Returned, Refunded, Picked Up etc.
ecommerce branded email tracking notifications 3
ecommerce branded email tracking notifications 5
ecommerce branded email tracking notifications
Delivery Management

Notify your Customers about Delivery Exceptions before they reach out to you!

Track each shipment easily in real-time, filter orders and shipments to identify any delays.

 

Identify orders that are:

  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

 

Easily select all affected orders and shipments and send a bulk custom update.

 

Benefits:

  • Reduces customer anxiety
  • Reduces ticket volume
  • Improves customer communications
  • Improves post-purchase experience

Send over 40 Branded Order Notifications via Email & SMS to create an engaging experience at every step.

Order Updates

  • Order Confirmation
  • Order Cancelled
  • Backordered
  • Order Delayed

Shipment Updates

  • Label Generated
  • Shipment Received
  • Shipment In Transit
  • Failed Attempt
  • Picked Up
  • Out For Delivery
  • Delivered
  • Exception

Return Updates

  • Return Initiated
  • Return On its Way
  • Return Delivered
  • Refund Issued
  • Return Approved or Rejected
  • Store Return Approved and Refunded

Store Pickup & Curbside

  • E-Receipts
  • Order Received for Store Pickup & Curbside
  • Order is ready for Pickup
  • Order was Picked Up
  • Order Pickup Reminder
  • Order was Cancelled
  • Order is Unable to Fulfill