• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

Sign In

Returns management made easy for your team

Manually handled returns are time consuming, we help you save 80% of the time spent on returns and simplify the entire return process.

→ Automate your return process

→ Streamline the returns process

→ Reduce returns fraud

→ Reduce human error

→ Collect images and feedback

→ Integrate with your existing return workflow, ERP or 3PL

easy way to approve or reject a return

Speed up Returns Process

WeSupply’s self-service returns makes it super easy for your customers to return anything, anytime – without needing to submit customer support tickets or call in!

✅ Returns processing 24/7

✅ Returns rules and logics can automate the entire process

✅ Automatically generate return labels

✅ Fully automated returns notifications

Streamline the Returns Process

Automatically calculate product-specific restocking fees, apply vendor-specific return policies, or even prevent return fraud by identifying abusers and stopping them immediately. Not to mention, WeSupply fully eliminates the need for back-and-forth customer emails and reduces the number of clicks required to handle a return from request to refund.

 

✅ Reduce customer support touchpoints

✅ Automatically calculate fees

✅ Detect and stop returns fraud

✅ Restock inventory faster

✅ Reduce the time you spend on returns by 80% 

automated or manual approval

Auto or Manual Approval. Your Choice

WeSupply helps you set guidelines for what gets approved automatically and what doesn’t. For example, if an item is shipped via the post office, you may want that transaction to be automatically approved. However, for more expensive items which generally involve more risk, you can choose to manually inspect them before taking further action. Our returns fraud feature helps keep those who might take advantage of your generosity in check while still allowing an exceptional experience for customers who truly deserve it.

Reduce Returns Fraud Rate

Trusted clients are the backbone of every business, but it only takes a few bad apples to ruin the fun for everyone.

 

Some customers will always try to exploit your return policy, whether it’s by purchasing your product for a one-time use (for those Instagram pictures) and then returning it, or for fun as they never intended to actually keep the product in the first place. Our intelligent fraud prevention system can detect when a customer is attempting to abuse your policy and block them automatically. Additionally, if you already have a “block list” group of customers, we can automatically sync it so those listed are prevented from returning any of your products or they will be reviewed manually.

 

✅ Block list customer group enabled

✅ Automatically detect return policy abusers

✅ Easily configure the how to detect abusers and what the outcome will be

✅ Avoid refunds on non-returnable items

identify and block fraudulent customers
collect product images and feedback from customers

Collect Product Images and Feedback

A picture is worth a thousand words.

By allowing shoppers to upload images of the products they wish to return on the branded returns page, you can make returning an item much easier for customers. Customers will also be able to describe their problems and you can collect valuable information which would otherwise be collected over multiple emails going back and forth.

 

✅ Eliminate back and forth emails

✅ Collect images of the damaged product

✅ Collect proof that the product was discarded

Reduce Human Errors

If your team is manually calculating restocking fees for specific products or categories, validating returnable vs. non-returnable products, and generating return labels for each customer, you’re likely seeing increased user errors.

Manual Processing = Increased User Errors

✅ Automate every return
✅ Calculate automatically conditional restocking fees
✅ Create return labels automatically with product or vendor specific destinations

barcode scanner
Refund Exchange or Credit

Minimize RMA Cost

Avoid Mistakes, Save Time, Save Money

 

✅ From Automation to Minimizing Touchpoints.
✅ From Returns to Exchanges
✅ From Reshipments to Warranties

Inspect returns and Manage inventory better with restocks

Quality control is essential for any business, but it is especially important when you are dealing with returns. Not every product that is returned can be resold, so it is important to carefully inspect each one. Having defined quality criteria can help with this process, as well as collecting images and feedback from customers. Additionally, your warehouse staff can leave notes on each return about the quality of the inspection.


✅ Define Quality check criteria
✅ Collect product images and feedback from the customer
✅ Warehouse can leave important notes on each return quality inspection

inspecting returns for better restocking
communicating while processing a return

Improve efficiency and communication with activity log of RMAs

Built for Crossfunctional Teams!

 

Enables your customer support and warehouse teams to work together more efficiently to resolve returns faster. The detailed history of events and comments for every return request provides the necessary context for quick and effective resolutions.

 

✅ Leave comments at every stage of a return
✅ Identify who processed a return and what actions they took
✅ Centralize all return information across your company
✅ Anybody can see the latest status of a return, when the product will arrive at the warehouse, and how much was refunded.

partial refunds

Partial Refunds to Increase Operational Efficiency

One return can often arrive in multiple boxes at different times or some items from a return are just not included in a box. No worries, you don’t need to wait to consolidate all items from a return to offer a refund. With WeSupply you can issue partial refunds only for the products that you received, and when the rest of the return shows up, you simply issue a refund for the remaining products. It’s simple and efficient for your team, and convenient for your customer.

 

✅ Refund items as you receive them.

✅ Keep track of what was received & the amount refunded.

✅ Organize your warehouses & bring down the processing time.

Multi-user access and permission

When you provide your employees with the appropriate permissions, they can do their job better and faster. By having granular access, you can ensure that only certain people can take specific actions to preserve the safety of your return center.

 

Some Examples include:

✅ Dropshippers can only view returns assigned to them.
✅ Warehouse team can receive and inspect products but only your customer service lead can issue refunds.
✅ Only the administrator can modify return rules and refund options
✅ Analysts can have access to all the returns data but cannot modify any return request or policy.
✅ In-Store returns can only be managed by Store Specific Managers and Associates

multi user access and permissions
filtering and search returns in dashboard

Filter and search returns

Whether you’re looking for a specific return request or want to check the status of a return, our search bar makes it easy to find what you need quickly and easily.

 

✅ Integrates with Zendesk and Gorgias

✅ Filter returns by location / vendor / dropshipper

✅ Identify returns that need attention

✅ Never miss a return that requires a refund

Integrates with your Barcode Scanner

When your warehouse receives a return, a simple scan is all it takes to find a return and update its status within WeSupply

barcode scanner

Gain visibility into returns

Beyond “It’s too big” or “I just didn’t like it.” Choose what questions you want to ask to get to know your customers better — and keep them around longer.

setting return reasons
soc2 type2 badge

Enterprise returns

WeSupply was built to support your Retail Stores, multiple warehouse locations and complex return scenarios. We take security very serious, that’s why we are SOC2 Type II certified.

✅ Enterprise grade security
✅ SOC 2 Type II Security and Availability certified
✅ Powerful API and Webhooks to integrate with your ERP, 3PL or POS
✅ In-Store and Curbside returns ready
✅ Powerful reporting to all data via BigQuery and Adobe BI
✅ Built to support the most complex retail opperations.

Returns Management API
and Webhooks

We integrate seamlessly with your 3PL, ERP, OMS or WMS
Smart integrations, thoughtful automations, and flexible return destinations all work together to get your products where they need to go.

 

Popular Integrations:

✅ Netsuite

✅ Celigo

✅ Aptos

✅ Kibo

 

api and webhooks return management