Retain over 40% of your returns as exchanges! -
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Return Policy to Reduce return fraud for serial returners

Implement measures to reduce return fraud, focusing on serial returners, to protect revenue and maintain a fair return process.

Use Case

  • Revenue Retention

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Reduce return fraud for serial returners
Reduce return fraud for serial returners
Reduce return fraud for serial returners
Reduce return fraud for serial returners
Reduce return fraud for serial returners
Reduce return fraud for serial returners
Reduce return fraud for serial returners

Overview - Tackling Return Fraud for Enhanced E-commerce Profitability

  • Introduction: In the world of e-commerce, return fraud is a prevalent issue that can bleed profits from even the most successful online stores. Big brands have acknowledged the challenge of serial returners—customers who exploit generous return policies for personal gain, such as creating social media content or wearing items just for photos, then returning them.
  • Challenges: Retailers face the dilemma of maintaining customer-friendly return policies while preventing abuse that leads to significant financial losses.
  • Common Mistakes: E-commerce businesses often overlook patterns of abuse, allowing serial returners to repeatedly exploit the system, which can result in a loss of revenue and inventory integrity.
  • Missed Opportunities: By not implementing strategic return conditions, stores miss out on safeguarding their profits and deterring fraudulent behavior.
  • Solution: A robust system that identifies and categorizes customers based on their return behavior, enabling tailored return conditions to reduce fraud.
  • Importance (ROI): Implementing strategic return conditions can significantly reduce return fraud, preserving revenue and ensuring genuine customers enjoy a fair return policy. Neglecting to address this issue can lead to continued revenue loss and potential damage to brand reputation.

Setup in Backend - How We Achieve It?

  • Customer Segmentation: Classifying customers into groups such as ‘VIP’, ‘abuser’, or ‘high-risk’ based on their return patterns.
  • Conditional Logic: Setting up rules that trigger specific actions, like requiring manual authorization for returns from identified abusers or imposing restocking fees.
  • Integration: Seamlessly connecting with existing e-commerce platforms (e.g., Shopify, NetSuite) to enforce these conditions automatically.

The Customer Experience - What We Will Achieve

  • Fair Policy Enforcement: Genuine customers will continue to enjoy a hassle-free return experience, while abusers face stricter conditions.
  • Transparency and Trust: Clear communication of return policies and conditions fosters trust and deters potential fraudsters.
  • Streamlined Returns: Efficient handling of returns saves time for both customers and customer service teams, leading to a better overall experience.

FAQ

Q1: How does the system differentiate between a genuine customer and a serial returner?

A1: The system tracks return patterns and flags unusual behavior, such as frequent high-value returns, which may indicate fraudulent activity.

Q2: Will implementing stricter return conditions negatively affect my relationship with genuine customers?

A2: When communicated transparently and applied judiciously, these measures can protect genuine customers and enhance their trust in your brand.

Q3: Can the system handle complex return scenarios, such as partial returns from large orders?

A3: Yes, the system can be configured to address various return scenarios, including partial returns, ensuring fair and efficient processing.

Q4: Is it possible to customize the return conditions based on specific business needs?

A4: Absolutely, the system is highly customizable to align with your business goals and customer service strategies.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.