• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Self-Serivce branded order tracking

Customers check tracking 4.6 times per order
Instead of sending customer’s generic shipping emails and carrier tracking pages, take control of your customer’s experience after they buy from you

branded tracking pages
Fully customizable Branded Tracking

Fully customizable Branded Tracking page; No Developer Needed

Pick from 5 pre-made tracking page designs or create your custom tracking pages that drive sales, product education, referrals, and more. Fully branded with your own colors, fonts and pictures. Tell your brand story, promote new categories or showcase your latest sale. Our Branded Tracking Page is fully customizable by your team in less than 10 minutes.

✅ 100% mobile responsive | ✅ Integrate with your favorite 3rd party apps | ✅ Upsell complementary products

✅ Easy to understand order status timeline | ✅ Realtime shipping updates

Post-purchase experience from pre-shipment through delivery

Use our pre-shipment statuses to keep your customers in the loop and prevent them from getting angry about long lead times. With up to 5 custom statuses, you can cover several different situations that might come up while orders are being made specifically for each customer.

✅ Pre-Shipment product personalization custom statuses
✅ Pick and Pack Order Status
✅ Any custom pre-shipment status can be configured

pre-shipment custom status tracking
JMclaughling Order Tracking Page

Answer the #1 Customer Service Question: Where is My Order?

No more uninformed angry customers!

Give customers the ability to track their orders on your website to decrease the number of WISMO support tickets. Keeping shoppers updated on package progress reduces dependence on your customer support team and improves satisfaction levels.

✅ Real-Time Shipping Updates
✅ Consolidate Parcel, Same Day Delivery and LTL Tracking
✅ Signup for SMS alerts

Self-Service Order Tracking

By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third-party websites to track orders is a key friction point that shoppers shouldn’t have to go through.

Self-Service Order Tracking Greenworks
Multi-Shipment Support

Split Shipment Visibility

Shipping orders via multiple packages? From multiple locations or dropshippers?

Customers can now track all their shipments on the same page, from multiple carriers and clearly understand which product is included in each package and when will each package arrive.

✅ Partial shipment tracking
✅ Multi Carrier tracking on one page
✅ Item level details for each shipment
✅ Shipment visibility decreases WISMO calls by 61%

 

Omnichannel Tracking

Your omnichannel solution is great for making sales but could be a disaster for order tracking! We centralize all orders from the website, phone orders, apps, marketplace, POS, OMS, and WMS to create one seamless experience. Your customers will always have one reliable portal to check their order regardless of where they buy it from.

 

Out order tracking tool enables you to improve the entire shipping process, providing timely shipping updates, relevant package tracking details, and a positive brand experience.

Omnichannel Tracking
Recommended Products RXBAR

Drive More Revenue with 1:1 Personalization

Personalization solutions such as Nosto, Listrak, Justuno, LimeSpot or any other app that uses a simple script can provide a major differece in your customers experience. We help you leverage that intelligence even further by customizing your order tracking pages with product recommendations and dynamic banners based on customers interes or purchase history.

✅ Integrate with any personalization app within minutes
✅ Transform your tracking page into a new sales channel
✅ Location based personalization with summer gear in the South or winter gear in the North
✅ Increase Customer Lifetime Value by 12%

 

Get your Customer’s Feedback

How are your customers feeling? What areas do you need to improve? Capture your customers feedback dirrectly on the tracking page or within emails. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.

Collect Customer Feedback