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Return Policy for Non-Returnable Items based on pricing ending in ex .93

Set unique pricing thresholds (.93 ending) for non-returnable items, streamlining return policies and inventory management.

Use Case

  • Non-Returnable Products
  • Reduce Return Costs
  • Workflow Automation

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Non-Returnable Items based on pricing ending in ex .93

In retail a common practice is to change the price ending based on various scenarios:

  • Full price: $10.00
  • Sale: $8.99
  • 2nd Markdown: $7.98
  • Final Sale: $4.93

In these scenarios you can simply target the price as a condition, and as soon as you discount everybody knows much more about the product as well as if the product is returnable or final sale, non returnable item.

Overview - Harnessing Pricing Strategies for Effective Return Management

  • Introduction: In the bustling world of e-commerce, pricing strategies are not just about numbers; they’re a language. A language that communicates the lifecycle of a product, from full price to final sale. Big brands have long used unique pricing endings, like .93 or .20, to signal non-returnable items, streamlining return policies and inventory management.
  • Challenges: E-commerce businesses often struggle with managing returns, especially when it comes to sale or clearance items. The manual process of identifying which items are non-returnable can be cumbersome and error-prone.
  • Common Mistakes: Without a clear system, staff and customers alike can become confused about return eligibility, leading to a poor customer experience and internal inefficiencies.
  • Missed Opportunities: Failing to leverage pricing strategies means missing out on a simple yet powerful tool to manage returns and communicate clear policies.
  • Solution: Implementing a pricing strategy that uses specific price endings to indicate non-returnable items, simplifying the return process for both customers and staff.
  • Importance (ROI): By adopting this pricing strategy, businesses can reduce the time spent on processing returns, decrease the number of ineligible returns, and maintain customer satisfaction with transparent policies. Not utilizing this method can result in continued operational bottlenecks and customer frustration.

Setup in Backend - How We Achieve It?

  • Price-Ending Rules: Establish rules in the system where certain price endings (.93, .69, .20, etc.) automatically classify items as non-returnable.
  • Clear Communication: Ensure that these pricing rules are clearly communicated in the return policy and on product pages to avoid customer confusion.
  • Staff Training: Educate staff to recognize price endings and understand the associated product statuses, such as final sale or limited edition.

The Customer Experience - What We Will Achieve

  • Transparent Shopping: Customers can easily identify non-returnable items, leading to informed purchasing decisions.
  • Streamlined Returns: The automated system reduces the likelihood of ineligible return attempts, saving customers time and frustration.
  • Consistent Policy Enforcement: Clear price-ending indicators help maintain a consistent return policy, enhancing the overall customer experience.


Q1: How do customers know which items are non-returnable based on price endings?

A1: The return policy and product pages will clearly indicate the meaning of specific price endings, ensuring customers are well-informed before making a purchase.

Q2: Will staff need additional training to understand the new pricing strategy?

A2: Yes, staff will be trained to recognize price endings and their significance, ensuring they can assist customers effectively and manage inventory accurately.

Q3: Can this pricing strategy be customized for different types of discounts or sales?

A3: Absolutely, the system can be tailored to reflect various discount levels or sales types, using different price endings as unique identifiers.

Q4: Is this strategy suitable for businesses of all sizes?

A4: While particularly beneficial for larger companies with extensive inventories, any e-commerce business can implement this strategy to improve return management.

See what WeSupply Labs can do for you!

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