• Tracking & Notifications

      Boost customer experience and reduce support tickets

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      Proactive order and shipping notifications

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      Branded Tracking

      Self-Serivce branded order tracking

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      Returns & Exchanges

      Make returns profitable and delight customers

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      Flexibility to define return destinations & conditions

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      Simplify returns for your customers and team

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      Incentivize exchanges over returns

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      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

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      Unify the online and the in-store experience

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Logistics Analytics
Made Easy.

# Action-Oriented Insights

Use logistics analytics to your advantage! Our dashboard shows you in real-time the status of all your shipments returns and more.

dashboard with all shipments status

Measure The Success Of Your Post Purchase Efforts

Boost Post-Purchse Efficiency

Learn from your customers through CSAT, NPS, and CES surveys and improve the post-purchase experience.

Boost Customer Retention

Make data-driven decisions using logistics analytics, and turn one-time shoppers into loyal customers!

Significantly Fewer Inquires

Keep track of all your orders to pinpoint the cause of any issue and provide a timely solution.

Logistics Analytics:
A Solution That
You Can Measure.

At WeSupply we believe that analytics and a data driven decision process should form the core of any strong business. To put it simply, you can’t improve what you can’t track. If you want to offer the best post purchase customer experience possible, the path begins with learning how to measure your efforts. How else would you know what you’re doing right? Or even more importantly, wrong?

The effortless experience that makes your loyal customers feel delight can only truly exist as a result of constant fine tuning and adapting to the wants and needs of the people you’re aiming to serve. This is why we give you the tool to easily track Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES).

In retail there is no challenge you can’t overcome with the right tools at your side. The issue isn’t that something went wrong, but rather – what went wrong and how can we fix it. Was it the processing time of the order fulfillment? Was it the product or service itself? Another factor altogether? In order to optimize, we must know!

logistic analytics dashboard
Customer Satisfaction Survey

Customer Satisfaction (CSAT) Survey.

CSAT is a useful survey that measures the customer’s overall satisfaction with the experience. It takes the form of a 1-5 star rating system and accompanying written comment that is posed to the customer after the transaction. CSAT is core piece of customer retention strategies as it helps you to understand what shipments did well, and which hurt your business. A CSAT score alone may not offer you total transparency, but that’s where we come in.

With our solution you will be able to track back low ratings and bad comments to the exact shipment they’re stemming from. We can also tell you the warehouse or store that delivered the package so you can better optimize your sales order process flow at every level. In the quest to retain customers this information is critical because it allows you to understand why you got the negative feedback in the first place.

Net Promoter Score (NPS) Survey.

NPS is a survey used to measure a customer’s loyalty. It is often based on a single question, “how likely are you to recommend this brand to a friend or colleague,” and a 1-10 answering system. By using the net promoter system to determine your percentage of promoters you can understand which customers you have a high chance of re-engaging.

Taking a closer look at the NPS score’s percentage of detractors can also help you realize where your company is falling short, and can point out some weak spots in the customer experience. Our solution allows you to customize the frequency of these post transactional surveys so as to not bombard repeat customers over and over again. Perhaps quarterly would be a better option depending on your needs!

Net Promoter Score Survey
order level analytics dashboard

Order Flow Logistics Analytics.

A deep understanding of your order state is a must when working to improve the post purchase experience, so you need order level analytics. We provide a detailed breakdown that is both easy to access and understand. Master your order management process flow with all the information you need right at your fingertips.

Find out how many orders were:

• Received.
• Shipped (including detailed information on shipments per order).
• Cancelled (if so, why?).
• Delivered (woohoo!).

You can also check up on those order “grey areas” such as in transit, out for delivery, marked as exception, or waiting for pick up – all important touch points the customer will be thankful to be proactively notified about!

Our platform also calculates processing time for each order by location, so you can arrive at data driven solutions on a day by day basis. By using data analytics and immersing yourself in your company’s end 2 end time, you can optimize your process from the moment a customer places an order all the way up until it arrives on their doorstep.

We track it, therefore we know it!

Award Winning Analytics With Magento BI.

Powered by WeSupply – “2017 Impact Awards – Rising above the noise” for Analytics and Measurement.

 

To win the loyalty of sneaker-fans, KicksUSA/Snipes invested in Magento Business Intelligence to mine deeper into its data. The brand discovered opportunities for improvements to customer service processes and tripled the headcount of their team to focus on welcoming back returning customers. In an era when acquiring, converting, and retaining valuable customers is becoming more difficult, KicksUSA/Snipes used Magento Business Intelligence to find a competitive edge. The company saw a 20 percent initial return rate, followed by a 35 percent return rate the next year, accounting for 45 percent of KicksUSA/Snipes revenue.

Award Winning Analytics With Magento BI

More ways to use WeSupply

Ecommerce Order Tracking

A new way to organize, automate & improve your eCommerce operations.

Estimated Delivery Dates

Improve Conversion
By Showing Estimated Delivery Dates.

Self Service
Returns

Frictionless self-service return solution that makes every return a potential repurchase.

In Store and Curbside Pickup

Build Customer Loyalty With In-Store & Curbside Pickup Options.

Try WeSupply For Your Team

14-day free trial | No credit card needed