# Centralized Order Management

Ecommerce
Order Tracking.

Order tracking for your online store:
A better way to organize, automate & improve your eCommerce operations.

Generate more revenue with order tracking insights

Cut Down Operating Costs

Save resources and make data-driven decisions for long-term business revenue growth.

Boost Customer Retention

Improve the customer experience and increase the number of repeat customers in the long run.

Significantly Fewer Inquires

Lend a helping hand to your customer support team and reduce the number of WISMO queries.

Answer the #1 Customer Service Question:
Where is My Order?

Show the estimated delivery date, tracking information, and shipment updates to set realistic expectations, mitigate anxiety, and increase brand loyalty.

Engineer an effective order delivery process and create an effortless experience that meets customer expectations!

Proactive Email & SMS Tracking Notifications.

Stay ahead of the curve by proactively notifying your customers before they need to ask you a question about their order. SMS has a 98% open rate and lets your brand keep up with the busy lifestyle of today’s online shoppers.

Send customers an SMS message or a confirmation email every time you need to let them know about any order status updates!

Self-Service Tracking.

By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third-party websites to track orders is a key friction point that shoppers shouldn’t have to go through.

Fully Branded Experience.

Don’t send customers to a confusing third-party courier page or send a generic tracking number. Strive for the premium experience they deserve! WeSupply lets you fully customize emails, tracking pages, and SMS notifications. Pick your logo, brand colors, and styling. Also, keep the shoppable experience rolling by promoting key products and promotions based on your customer’s interests.

Delivery Instructions

What if your customer isn’t going to be home for their delivery? Avoid lost or stolen packages by letting them control the situation! They can choose to reroute the package to a local pickup point, such as a nearby pharmacy or local business that your courier has partnered with. If that doesn’t work they can easily reschedule delivery times. Make it easy for them and they will thank you!

Split Shipment Management.

Shipping orders via multiple packages? We get ahead of these split shipment situations by directly communicating the status of each package and product via email and SMS. Offering individual tracking numbers and points of origin will prevent confusion and questions for the customer.

Omnichannel Tracking.

Your omnichannel solution is great for making sales but could be a disaster for order tracking! We centralize all orders from the website, phone orders, apps, marketplace, POS, OMS, and WMS to create one seamless experience. Your customers will always have one reliable portal to check their order regardless of where they buy it from.

Out order tracking tool enables you to improve the entire shipping process, providing timely shipping updates, relevant package tracking details, and a positive brand experience.

Drive More Revenue with 1:1 Personalization.

Personalization solutions such as Sailthru, Nosto, or Emarsys provide critical information, so why not get the most out of it? We help you leverage that intelligence even further by customizing your order tracking pages or emails with product recommendations and dynamic banners.

Logistics Analytics.

No experience can be optimized without the appropriate data! Our easy-to-understand dashboard quickly lets you pinpoint areas of friction in the post-purchase process.

This includes an individual analysis of courier service performance and each shipping location. It also features an instant snapshot of all your shipment statuses in real-time. Now you know exactly where to focus your efforts in optimizing the experience!

Get your Customer’s Feedback.

How are your customers feeling? What areas do you need to improve? We make it easy to find out. Whether you’re using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES) as your benchmark, we’ve got you covered. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.

Zendesk App.

Don’t send your customer service representatives into the field without the proper tools. Equip them to handle anything! Our Zendesk app puts fully updated order, shipment, tracking, and delivery time information at their fingertips. This enables them to quickly and efficiently help customers through any issue and create a better post-purchase experience.

WeSupply fully resolves over 15 order tracking use cases.

More ways to use WeSupply

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