• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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# Centralized Order Management

Ecommerce Order Tracking.

Ecommerce order tracking for your online store: A better way to organize, automate & improve your eCommerce operations.

Paravel using WeSupply Branded Order Tracking

Generate More Revenue With Order Tracking Insights

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Cut Down Operating Costs

Save resources and make data-driven decisions for long-term business revenue growth.

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Boost Customer Retention

Improve the customer experience and increase the number of repeat customers in the long run.

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Significantly Fewer Inquires

Lend a helping hand to your customer support team and reduce the number of WISMO queries.

Answer the #1 Customer
Service Question:
Where is My Order?

Show the estimated delivery date, tracking information, and shipment updates to set realistic expectations, mitigate anxiety, and increase brand loyalty.

 

Engineer an effective order delivery process and create an effortless experience that meets customer expectations!

WeSupply order tracking proactive notification mail

Proactive Email & SMS Tracking Notifications.

Stay ahead of the curve by proactively notifying your customers before they need to ask you a question about their order. SMS has a 98% open rate and lets your brand keep up with the busy lifestyle of today’s online shoppers.

 

Send customers an SMS message or a confirmation email every time you need to let them know about any order status updates!

WeSupply Notification Discovery

Try Out Email Notifications.

Proactively notify your customers with the latest status of their order, before they reach out to you! From delivery confirmation, to delayed packages or lost packages

Awesome!

A notification example is on the way! It should be arriving shortly so keep an eye on your inbox or your phone! You can click the button below to test out another notification.

Self-Service
Order Tracking.

By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third-party websites to track orders is a key friction point that shoppers shouldn’t have to go through.

Evereve fashion store using order tracking braded page from WeSupply

Fully Branded Experience.

Don’t send customers to a confusing third-party courier page or send a generic tracking number. Strive for the premium experience they deserve using eCommerce Order Tracking! WeSupply lets you fully customize emails, tracking pages, and SMS notifications. Pick your logo, brand colors, and styling. Also, keep the shoppable experience rolling by promoting key products and promotions based on your customer’s interests.

Delivery Instructions

What if your customer isn’t going to be home for their delivery? Avoid lost or stolen packages by letting them control the situation! They can choose to reroute the package to a local pickup point, such as a nearby pharmacy or local business that your courier has partnered with. If that doesn’t work they can easily reschedule delivery times. Make it easy for them and they will thank you!

Split Shipment Management.

Shipping orders via multiple packages? We get ahead of these split shipment situations by directly communicating the status of each package and product via email and SMS. Offering individual tracking numbers and points of origin will prevent confusion and questions for the customer.

Omnichannel Tracking.

Your omnichannel solution is great for making sales but could be a disaster for order tracking! We centralize all orders from the website, phone orders, apps, marketplace, POS, OMS, and WMS to create one seamless experience. Your customers will always have one reliable portal to check their order regardless of where they buy it from.

 

Out order tracking tool enables you to improve the entire shipping process, providing timely shipping updates, relevant package tracking details, and a positive brand experience.

Omnichannel Tracking explained
order tracking recommended products

Drive More Revenue with 1:1 Personalization.

Personalization solutions such as Sailthru, Nosto, or Emarsys provide critical information, so why not get the most out of it? We help you leverage that intelligence even further by customizing your order tracking pages or emails with product recommendations and dynamic banners.

Logistics Analytics.

No experience can be optimized without the appropriate data! Our easy-to-understand dashboard quickly lets you pinpoint areas of friction in the post-purchase process.

 

This includes an individual analysis of courier service performance and each shipping location. It also features an instant snapshot of all your shipment statuses in real time. Now you know exactly where to focus your efforts in optimizing the experience!

order processing analytics
user reviews NPS CSAT

Get your Customer’s Feedback.

How are your customers feeling? What areas do you need to improve? We make it easy to find out. Whether you’re using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES) as your benchmark, we’ve got you covered. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.

Zendesk App.

Don’t send your customer service representatives into the field without the proper tools. Equip them to handle anything! Our Zendesk app puts fully updated order, shipment, tracking, and delivery time information at their fingertips. This enables them to quickly and efficiently help customers through any issue and create a better post-purchase experience.

WeSupply Fully Resolves
Over 15 Order Tracking Use Cases.

Identify orders with a specific product that is back-ordered

Identify orders that
are back-ordered

Resend shipping confirmation
to a customer

Identify orders from
a specific customer

Identify orders from
a specific vendor

Send a status update to all customers who placed a pre-order and did not receive the product yet

Identify orders that are
partially not shipped

Identify shipments that
are experiencing delays

Identify if a notification
was delivered

Identify pending orders that contain products from a specific brand

Identify orders that have items with attribute color (e.g. black)

Check if a customer opened an email and clicked through

Identify orders placed in a specific time range that are not shipped out yet

Resend an order confirmation
to a customer

Notify all customers that have an undelivered shipment for more than 3 weeks

More ways to use WeSupply

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Proactively notify your customers of the latest status of their order so that they know what to expect.

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Improve Conversion By Showing up-to-date information such as Estimated Delivery Dates.

Frictionless self-service return solution that makes every return a potential repurchase.

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Build Customer Loyalty With In-Store & Curbside Pickup Options as the final destination for their orders

Try WeSupply For Your Team

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