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Return Policy to Allow partial returns for bundles

Offer customers the option to return parts of a bundle, increasing satisfaction and loyalty while managing inventory effectively.

Use Case

  • Customer Loyalty
  • Workflow Automation

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Allow partial returns for bundles

Read our support article for more details:

Overview - Enhancing E-commerce Bundle Returns for Profitability and Customer Satisfaction

  • Introduction: In the world of e-commerce, bundled products offer great value to customers and higher sales volumes for store owners. However, returns can become complex when dealing with multiple items. By allowing partial returns for specific items within a bundle, you can streamline the process, making it more cost-effective and customer-friendly.
  • Challenges: Handling returns for bundled items often means all-or-nothing scenarios, which can be logistically challenging and costly, especially for larger items that require special transportation.
  • Common Mistakes: Store owners may overlook the simplicity and efficiency that partial returns can bring, instead facing the logistical nightmare of managing full bundle returns.
  • Missed Opportunities: By not facilitating partial returns, stores miss out on retaining more revenue and providing a flexible return experience that can enhance customer loyalty.
  • Solution: Implementing a system that allows partial returns for individual items within a bundle, such as a furniture set where only the mirror is eligible for return due to its ease of transport.
  • Importance (ROI): Allowing partial returns reduces shipping and handling costs, particularly for bulky items. It also improves customer satisfaction by offering a hassle-free return experience for smaller, easily transportable items. Neglecting this can result in higher operational costs and a potential loss of customer trust.

Setup in Backend - How We Achieve It?

  • Configuration: Set up the return policy to identify which items within a bundle are eligible for partial returns, such as marking the mirror as returnable while excluding the bed and nightstand.
  • Pricing Adjustments: Adjust the refund amounts based on the individual items returned, ensuring accurate financial handling.
  • Inventory Management: Update the system to reflect the partial return, maintaining accurate stock levels.

The Customer Experience - What We Will Achieve

  • Flexible Returns: Customers can return a single item from a bundle, like a mirror from a furniture set, without the hassle of returning the entire set.
  • Cost-Effective Solutions: Customers save on potential shipping costs for large items, and store owners save on logistics and restocking.
  • Clear Communication: Customers are well-informed about which items are eligible for return, leading to a transparent and trustworthy process.


Q1: How does the system determine which items in a bundle are eligible for partial returns?

A1: The system is configured to recognize specific items within a bundle that are marked as returnable based on their size and ease of transport.

Q2: Will allowing partial returns for bundles affect my inventory tracking?

A2: No, the system is designed to accurately update inventory levels when partial returns are processed, ensuring precise stock management.

Q3: Can customers receive a full refund if only part of the bundle is returned?

A3: Refunds are adjusted based on the individual items returned, so customers receive an appropriate amount corresponding to the returned item's value.

Q4: Is it possible to customize which items are returnable within different bundles?

A4: Yes, the return eligibility for items within bundles can be customized to fit the store's policy and logistical capabilities.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.