Retain over 40% of your returns as exchanges! -
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Return Policy to Extended Product Warranty for 1 year

Improve customer confidence and loyalty with a one-year extended product warranty, enhancing the value proposition.

Use Case

  • Customer Loyalty
  • Enterprise Returns

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Extended Product Warranty for 1 year
Extended Product Warranty for 1 year

Overview - Enhancing Customer Confidence with a One-Year Extended Product Warranty

  • Introduction: In the competitive landscape of e-commerce, offering an extended product warranty for one year can be a game-changer. It’s not just about protecting the customer’s purchase; it’s about building trust and loyalty, which translates into long-term profitability.
  • Challenges: Many e-commerce businesses overlook the power of extended warranties, missing out on a key opportunity to differentiate themselves and add value for their customers.
  • Common Mistakes: Store owners often fail to clearly define the terms of their warranties, leading to confusion and potential customer dissatisfaction. Additionally, not setting proper conditions for warranty claims can result in operational headaches.
  • Missed Opportunities: Without an extended warranty, businesses may lose repeat customers and referrals, which are crucial for growth.
  • Solution: Implementing a clear and straightforward one-year extended product warranty policy, with specific conditions to manage exchanges and out-of-stock scenarios efficiently.
  • Importance (ROI): Offering an extended warranty can increase customer lifetime value, reduce churn, and potentially boost average order value as customers feel more secure in their purchases. Neglecting to offer this could mean falling behind competitors who provide these assurances.

Setup in Backend - How We Achieve It?

  • Warranty Conditions: Establishing a one-year warranty period as a standard part of the return policy, with clear guidelines for customers.
  • Stock Management: Setting up a system to handle out-of-stock situations by not allowing exchanges and requiring authorization, ensuring a smooth process for both customers and the business.

The Customer Experience - What We Will Achieve

  • Confidence in Purchases: Customers can shop with the assurance that their investment is protected for a full year.
  • Clarity on Policy: A straightforward warranty policy eliminates confusion and builds trust between the customer and the brand.
  • Streamlined Service: In the event of a warranty claim, customers will experience a hassle-free process, reinforcing a positive brand image.

FAQ

Q1: What does the one-year extended product warranty cover?

A1: The warranty covers any defects in materials or workmanship for one year from the purchase date, with specific conditions outlined in the return policy.

Q2: How are out-of-stock items handled under the warranty?

A2: If an item is out of stock, exchanges are not allowed, and authorization is required to proceed with the warranty claim.

Q3: Can the warranty be transferred if the product is gifted?

A3: The transferability of the warranty depends on the store's policy, which should be clearly communicated to customers at the time of purchase.

Q4: Is there a cost associated with the extended warranty?

A4: This varies by store; some may include the extended warranty at no additional cost, while others might offer it as an add-on service.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.