The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team


      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Sign in

Return Policy: Oversized product returned to a warehouse that has forklift

Streamline returns of oversized items to warehouses equipped with forklifts, ensuring safe and efficient handling.

Use Case

  • Dropshipping Returns
  • Enterprise Returns
  • Workflow Automation

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Oversized product returned to a warehouse that has forklift
Oversized product returned to a warehouse that has forklift

Overview - Optimizing Oversized Product Returns for E-commerce Efficiency

  • Introduction: In the world of e-commerce, handling oversized product returns can be a logistical nightmare. But with the right system in place, directing these bulky items to a warehouse equipped with the necessary tools—like a forklift—can transform a challenge into a seamless operation.
  • Challenges: Without proper routing, oversized returns end up at ill-equipped facilities, causing logistical headaches and additional costs.
  • Common Mistakes: Store owners often overlook the importance of specialized return locations, leading to inefficiencies and increased labor to relocate heavy items.
  • Missed Opportunities: Failing to optimize the return process for oversized items can result in missed chances to streamline operations and reduce expenses.
  • Solution: Implementing a smart return system that automatically directs heavy or oversized products to a designated facility with the right equipment and space.
  • Importance (ROI): Streamlining the return process for oversized items can lead to significant savings in labor, reduced risk of product damage, and enhanced warehouse efficiency. Neglecting this optimization can lead to increased costs, customer dissatisfaction, and operational bottlenecks.

Setup in Backend - How We Achieve It?

  • Weight-Based Targeting: Configuring the system to identify orders by weight and route them to the appropriate facility.
  • Location Setup: Designating specific warehouses that are equipped with forklifts and ample space to handle oversized returns.
  • Automated Routing: Ensuring that any order exceeding the set weight threshold is automatically sent to the correct location for processing.

The Customer Experience - What We Will Achieve

  • Simplified Returns: Customers can return oversized products without the hassle, knowing they will be handled efficiently.
  • Confidence in Service: Assurance that their returned items are going to the right place, managed by the right equipment, and processed by capable hands.
  • Transparency: Customers stay informed about the return process, fostering trust and satisfaction with the brand.


Q1: How does the system identify which products are oversized and need special handling?

A1: The system is configured to recognize products based on weight, automatically routing them to the designated warehouse with the necessary equipment.

Q2: What happens if an oversized product is accidentally sent to a warehouse without a forklift?

A2: The system is designed to minimize this risk, but in such cases, the item would be redirected to the correct facility, ensuring proper handling.

Q3: Can the return system be customized for different types of oversized products?

A3: Yes, the system can be tailored to accommodate various product specifications and ensure they are returned to the most suitable location.

Q4: Is the automated routing process adaptable to changes in warehouse equipment or locations?

A4: Absolutely, the system's settings can be updated to reflect any changes in warehouse capabilities or return processing locations.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.