The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
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Special return policy based on specific product line or categories

Implement specialized return policies for certain product lines or categories, aligning return strategies with product characteristics.

Use Case

  • Enterprise Returns
  • Workflow Automation

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Special return policy based on specific product line or categories
Special return policy based on specific product line or categories

Overview - Tailoring Return Policies for E-commerce Success

  • Introduction: In the world of e-commerce, returns are inevitable. But what if you could turn returns into a strategic advantage? By implementing special return policies based on specific product lines or categories, you can optimize your shipping and restocking strategies, leading to increased profitability.
  • Challenges: Many e-commerce businesses struggle with a one-size-fits-all return policy, which can lead to inefficiencies and higher costs, especially when dealing with unique items or categories that require special handling.
  • Common Mistakes: Store owners often overlook the importance of customizing return policies for different SKUs or categories, missing out on potential savings and better customer service.
  • Missed Opportunities: By not tailoring return policies, stores fail to optimize carrier selection and restocking fees, which can significantly impact the bottom line.
  • Solution: Implementing a queue-based policy that targets specific SKUs or categories allows for more precise control over the return process, ensuring that items are handled by the appropriate carrier and that restocking fees are applied when necessary.
  • Importance (ROI): Customizing return policies can lead to significant cost savings by selecting the most economical carriers and reducing unnecessary restocking efforts. This strategic approach not only improves profitability but also enhances customer satisfaction by providing clear and tailored return instructions.

Setup in Backend - How We Achieve It?

  • SKU-Based Policies: Create conditions within the return system to target specific SKUs, allowing for unique return instructions per product.
  • Category-Based Policies: Set up rules based on product categories, such as ‘bedroom furniture,’ to handle returns with the necessary carrier, especially for bulky or heavy items.

The Customer Experience - What We Will Achieve

  • Clear Guidance: Customers receive precise return instructions based on the product they wish to return, eliminating confusion and streamlining the process.
  • Efficient Returns: By using the most suitable carrier for each product or category, returns are handled more efficiently, leading to quicker processing times.
  • Transparent Fees: When applicable, customers are informed about restocking fees upfront, ensuring transparency and trust in the return process.


Q1: How does the system determine which carrier to use for a return?

A1: The system uses the SKU or category-based policies to select the most appropriate carrier for each specific product or category.

Q2: Can restocking fees be applied selectively based on the product?

A2: Yes, the system allows for restocking fees to be set for particular SKUs or categories, ensuring that fees are only applied when necessary.

Q3: Is it possible to have different return policies for different product lines?

A3: Absolutely, the system is designed to accommodate varying return policies across different product lines or categories to address their unique needs.

Q4: How does this customization impact the customer experience?

A4: It provides customers with a more personalized and efficient return process, which can lead to higher satisfaction and loyalty.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.