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      Make returns profitable and delight customers

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      Self-service returns page

      Simplify returns for your customers and team

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      Incentivize exchanges over returns

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      Returns management made easy for your team

      Identify the cause / Reduce returns rate

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Simplify returns for your customers and support team

→ Simplify the Return Experience with just a few clicks

→ Reduce customer service calls and manual processing

→ Notify your customer about their refund

→ Automate returns and reduce user error

self service return Tower London

Combat Inconvenience with Proactivity & Self Service.

Make returns easy for your customers with a beautiful, self-service solution that makes their experience easier while also providing new ways to lower costs and earn back revenue.

 

  • Automate & Streamline the Customer Experience
  • Increase Operational Efficiency
  • Make Every Return a Potential Repurchase

Confusion free return windows

Since when are we counting the simple 30 day return policy from? It can be really confusing for your customer and your team. WeSupply helps avoid any unnecessary confusion and unwanted returns!

 

  • Return window by order date
  • Return window by order fulfillment date
  • Return window by order delivery date
  • Holiday Specific Return Window
  • Return window specific to product SKU, type or tag

Increase return policy compliance

Different items in an order can be eligible for return or exchange, depending on your store’s policy.

 

Help customers understand what they can and cannot return. This will result in fewer ineligible returns overall.

Non Returnable Items

Customers can quickly determine which goods are returnable and which aren’t. There will be no more uncertainty or back-and-forth emails with your clients.

 

✅ Final Sale Products
✅ Non re-sellable items
✅ Items outside of the return window
✅ Block listed customers

non returnable items
green returns

Keep the Item and Reduce Waste

Green Returns allow customers to keep low-cost items when requesting a return, you are saving the money you would spend on labels for those products. Additionally, this increases customer satisfaction by giving them their refund or exchange quickly, without making them ship back an item that might even end up in the landfill.

 

  • Reduce unnecessary returns and waste
  • Save on return labour and return costs
  • Issue refunds faster
  • Increase customer satisfaction

Generate Return Labels Automatically

Customers can easily generate return labels automatically, even if your staff is on vacation or otherwise occupied.

 

  • Eliminate back and forth emails
  • Supports 100+ carriers, Parcel, LTL, Domestic, Regional, Next Day and even International Carriers
  • Automatically generates labels using the lowest cost carrier 
label generated automatically
printerless returns using QR code at Fedex Walgreens USPS

Printerless returns via QR code

Printerless Returns improves your customer experience by allowing them to ship their returns without a printer. Unlike other solutions, your customers will receive their shipping label in a QR code, not a PDF, and are eligible to drop off their return to eligible FedEx Office and Walgreens locations for FedEx returns, and eligible United States Post Office for USPS returns.

 

  • FedEx QR codes
  • USPS QR codes
  • Return to over 200,000 locations
  • Return to any Walgreens

Return In-Store or via Curbside

Target, Walmart, Nordstrom, DSW have all been offering In-Store and Curbside Returns, it’s like Drive-Through but for returns.

 

✅ Drive foot-traffic to your store

✅ Save on shipping

✅ Get inventory back faster

✅ Pre-Approve returns online

✅ Instant refunds

curbside return option
multiple shipments same order

Automate Multiple Shipments per Return

We make returns easy. More often than not, it’s cheaper to return several smaller boxes instead of one 250-pound box via LTL shipping. Other times, it’s just simpler to use the original packaging and ship back that way. No matter the scenario, multiple return labels are almost always needed.

 

✅ Save logistics cost by splitting heavy items into multiple returns
✅ Multiple boxes for a safer return of fragile items
✅ It’s easier to return via parcel 3 boxes vs LTL 1 big and heavy one

✅ Automatically split returns into multiple boxes based on product type or SKU

Convert returns to exchanges

Incentivize customers to take store credit over refunds save your revenue.

 

✅ Reward customers who choose instant store credit over refunds.

✅ Send customers back to your product catalog after they initiate a return.

✅ Promote exchanges & credit coupons to increase profits.

✅ Generate Instant credit as Gift Card, Store Credit or Coupon Code

instant credit or original payment refund
return notifications GIF

Reduce customer service calls and manual processing.

With return item tracking and notifications, you can answer customers’ questions before they have to call. Automate the returns process so your support teams can focus on what they do best.

 

✅ Notify your customers via SMS or Email

✅ Returns shipment and process tracking 
✅ Fully customizable branded notifications
✅ Be Proactive and reduce “Where is my Refund?” WISMR questions

Reduce customer enquires

It’s like having customer support agents on call 24 hours a day, 7 days a week. Customers can begin the return or exchange procedure at any time. WeSupply informs customers how to return items and provides clear instructions on how to attach a return label for easy returns. WeSupply also keeps customers informed about the status of their returns through regular proactive updates.

 

✅ Return Status Notifications
✅ Return Delivery Confirmation
✅ Return Instructions
✅ Refund Confirmation

return label instructions for customers