→ Pickup order management
→ Optimize staff workflow Pickup
→ Notifications and Reminders
→ Curbside Returns
Our dashboard updates realtime, with the latest status of all in-store and curbside orders. Your staff will know exactly how to prioritize orders because now they will see exactly when the customer is heading towards the store.
✅ Process In-Store and Curbside Pickup orders
✅ Cancel items or the entire order
✅ Automatically trigger customer notifications
Curbside solutions that leave customers and staff feeling frustrated are half-baked. With WeSupply, employees always know when customers are expected to arrive and when they have arrived, which makes it possible for associates to prioritize tasks more efficiently and take charge of their work. This creates a better experience overall.
✅ Integrates with existing POS system
✅ Back-end fulfillment integration
✅ Store specific workflows
✅ Optimize Staff Allocations
✅ Eliminate employee frustration
Usually, customers order for curbside pickup when they’re on their way home from work or running errands, so we must notify them as soon as the order is ready. If the customer can’t pick it up immediately though, they often forget all about their purchase, which ends up sitting around. That’s why follow-up reminders are key at this stage.
✅ Deliver pickup notifications and reminders via Email or SMS
✅ Integrates with Attentive and Klaviyo
✅ Decrease pickup no-shows
✅ Increase customer satisfaction
Customers have the option to return items via curbside or in-store, which decreases shelf turnaround time and makes returns more manageable for employees and customers alike.
✅ Simplify returns by pre-approving them online
✅ Exchange products at curbside
✅ Provide customer assistance when returning big and heavy items