• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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In-Store Dashboard to keep operations streamlined

→ Pickup order management
→ Optimize staff workflow Pickup
→ Notifications and Reminders
→ Curbside Returns

curbside pickup dashboard
pickup order management

Pickup order management

Our dashboard updates realtime, with the latest status of all in-store and curbside orders. Your staff will know exactly how to prioritize orders because now they will see exactly when the customer is heading towards the store.

✅ Process In-Store and Curbside Pickup orders
✅ Cancel items or the entire order
✅ Automatically trigger customer notifications

Optimize staff workflow

Curbside solutions that leave customers and staff feeling frustrated are half-baked. With WeSupply, employees always know when customers are expected to arrive and when they have arrived, which makes it possible for associates to prioritize tasks more efficiently and take charge of their work. This creates a better experience overall.

✅ Integrates with existing POS system

✅ Back-end fulfillment integration

✅ Store specific workflows

✅ Optimize Staff Allocations

✅ Eliminate employee frustration

customer check dashboard for customers waiting outside
automated pickup notifications and reminders

Pickup Notifications and Reminders

Usually, customers order for curbside pickup when they’re on their way home from work or running errands, so we must notify them as soon as the order is ready. If the customer can’t pick it up immediately though, they often forget all about their purchase, which ends up sitting around. That’s why follow-up reminders are key at this stage.

✅ Deliver pickup notifications and reminders via Email or SMS
✅ Integrates with Attentive and Klaviyo
✅ Decrease pickup no-shows
✅ Increase customer satisfaction

Curbside Returns

Customers have the option to return items via curbside or in-store, which decreases shelf turnaround time and makes returns more manageable for employees and customers alike.

✅ Simplify returns by pre-approving them online
✅ Exchange products at curbside
✅ Provide customer assistance when returning big and heavy items

curbside return option