Enable gift recipients to initiate returns directly, streamlining the process and improving the overall gift return experience.
This functionality is not a return policy or return option, it’s located under Settings → Branding → Pages → Order & Return Lookup
As soon as the person that received the gift inputs the order number, their shipping address Zip Code and their email, they will receive all future return communications, return labels and will gain access to the return to check on the status.
Overview - Empowering Gift Recipients with Seamless Returns
Setup in Backend - How We Achieve It?
The Customer Experience - What We Will Achieve
Q1: How does the system ensure that only the gift recipient can initiate a return?
A1: The system allows the recipient to search for their order using a gift receipt or order number, granting them access to the return process.
Q2: Will the gift giver be notified of the return if they are not the one receiving updates?
A2: No, the system is set up to send notifications only to the gift recipient, unless otherwise specified in the settings.
Q3: Is the process for gift returns different from regular returns?
A3: The process is similar, but it's tailored to ensure that the gift recipient can handle the return independently, without needing to involve the giver.
Q4: Can gift recipients exchange items for a different size or color?
A4: Yes, the system allows for exchanges, giving recipients the flexibility to choose the variant that best meets their needs.
Q5: What if the gift recipient wants to return the gift for a refund?
A5: The system can be configured to handle refunds for gift returns, ensuring that the recipient has the option to return the item if an exchange is not desired.
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