• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

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    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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Big Retailer Customer Experience Research

Post-Purchase Analytics: Improve Your Shipping Estimates By Knowing Your Insights

To create the Best Product and to Understand how the biggest brands in the world are solving the post-purchase experience for millions of customers so we can learn what works and what doesn’t.

 

It’s often a great idea on the paper but a horrible customer experience.

We discover what works and what doesn’t so you can craft the best experience for your customers.

When we research and analyze each experience we are actually placing a complex order that combines Ship to Home and Store Pickup/Curbside experience. If it’s possible we are even requesting products to be shipped to the store so we can analyze how long everything takes, how everything works, and what’s the UI for each interaction.

 

We are closely looking at each interaction, each UX element, every communication in the checkout and post-purchase experience. It is important to experience it first hand, to understand if the flow helps the customer or if it’s just confusing.

 

After we receive the product we are looking at the return experience, the flow, simplicity, transparency and communications.

In the research process we are documenting every step, by Video Recording the entire experience, so you can see what the experience is on the website, in-person at the store.

We explain why we believe the experience is remarkably good or bad! Show you what it is, and what a customer is expecting.

We document everything, video, screenshots, timing, so you can take all these examples, to inspire yourself when building your next Customer Experience, learn from it, and most important you can implement the best Customer Experience for your brand.

REI

Best Buy

Nordstorm

REI homepage
Best Buy homepage

Target

Walmart

Staples

Target homepage
Walmart homepage
Staples homepage

Joann

Cabelas

Home Depot

Joann homepage
Home Depot homepage

Lowe’s

Lowe's homepage

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