Ensure customers retain original discounts when exchanging products, enhancing loyalty and ensuring consistent value perception.
Overview - Maximizing Value Through Smart Exchange Policies
Setup in Backend - How We Achieve It?
The Customer Experience - What We Will Achieve
Q1: Will the 'Carry Over Item Discount' feature apply to all products?
A1: The feature applies to products that were purchased at a discount. It ensures that the discount is honored during an exchange, even if the sale has ended.
Q2: Can customers exchange a discounted winter jacket for a summer dress using the same discount?
A2: No, the system is set up to prevent this by allowing exchanges only for different variants of the same product, such as size or color.
Q3: What if a customer wants to exchange a non-discounted item?
A3: If the item wasn't purchased at a discount, the customer can exchange it for any other product, and the system will handle it at the current price without a discount.
Q4: How does the system handle different pricing for product variants?
A4: The system can be configured to recognize price variations among product variants and apply the appropriate rules for exchanges.
See what WeSupply Labs can do for you!
Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.