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    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      See how WeSupply works! A step-by-step trip through our functionality

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      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

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We help ecommerce businesses make shipping and returns profitable.

Keep all revenue from package protection offerings and fund the cost of your incidents, returns, and losses.
Offer cashback & free returns!

Make Shipping and Return Profitable!

Order
Protection

Cashback
Credit

Shipping
Insurance

Free
Returns

AnneFontaine using WeSupply Protection

Trusted by brands that we all know

WeSupply Customers Jun 2024
WeSupply Customers Jun 2024

360 post-purchase solution

Tracking

Effortless order tracking that keeps customers informed and reduces inquiries while providing clear delivery updates.

Features

Branded Tracking Page

Shipment Tracking Insights

Shipment Issue Resolution Tools

Watch a Demo

Returns & Exchanges

A fully automated self-service returns and exchange process that reduces operational overhead and improves customer satisfaction.

Features

Self-service returns portal

Upsell via Exchanges and retain revenue

Fully automated return policy

Watch a Demo

Protection

Shipping protection to safeguard revenue and returns protection that pays for itself and drives customer loyalty.

Features

Shipping Protection

Free Returns

Cash Back Loyalty

Watch a Demo

Fraud Prevention

Protect profitability by reducing policy abuse, automatically detecting and preventing suspicious activity.

Features

Auto-identify potential fraud

Instantly resolve returns scams

Return Item Inspection

Watch a Demo

Delivery Promise Date

Amazon thought your customers to look for an accurate delivery promise date. Set expectations and reduce anxiety.

Features

EDD on PDP, cart and checkout

Increase Conversion Rate

Decrease Cart Abandonment

Watch a Demo

In-Store & Curbside Pickup

Higher order efficiency. Improve your delivery processes with a seamless shipping system that streamlines multiple channels into a single process.

Features

Curbside Pickup Management

POS Returns

BOPIS with Store Locator

Watch a Demo

Warranty

Comprehensive warranty management that simplifies claims, drives customer trust, and captures actionable product data.

Features

Warranty Registration

Automated Claims Processing

Recall Management

Watch a Demo

Maximize revenue

Recapture lost revenue, boost upsell opportunities, enhance customer loyalty, and streamline return item inspections.

Features

Recapture lost revenue

Upsell and loyalty

Return Item Inspection

Watch a Demo
Evereve Logo
JMcLaughlin
humane logo
WSS logo
Greenworks WeSupply
London Drugs Logo
Invicta Logo
AutoRimShop Logo

Maximize Revenue

Upsell during order updates and exchanges

  • Drive incremental revenue by upselling
  • Product recommendations on the tracking page
  • Increase Customer Lifetime Value by 12%
  • Customers check the tracking page 4.6 times per order
JMcLaughlin using WeSupply Upselling during order tracking

Maximize Revenue

Shipment Updates that sell

  • Proactive Order Notifications outperform any other Marketing Email
  • Add your most popular products into your post-purchase communications and draw shoppers back to your store to upsell your brand
  • 66% Average Email Open Rate
  • 21% Average Click Through Rate
Rudsak using WeSupply Upselling during shipment notifications
Rudsak using WeSupply Upselling during shipment notifications

Maximize Revenue

Shipment Updates that sell

  • Proactive Order Notifications outperform any other Marketing Email
  • Add your most popular products into your post-purchase communications and draw shoppers back to your store to upsell your brand
  • 66% Average Email Open Rate
  • 21% Average Click Through Rate

Delivery Promise Date

Drive Urgency and Increase Conversion Rate

  • Up to 26% increase in conversion rates
  • Set the right expectations from the begining
  • Decrease Cart Abandonment
Hamilton Jewelers using WeSupply estimated delivery date

Delivery Promise Date

Transform Delays into Repeat Customer Purchases

  • Reduce call center cost by 62%
  • Fuel repeat business and secure ROI
  • Notify your customers before they get frustrated

Delivery Promise Date

Transform Delays into Repeat Customer Purchases

  • Reduce call center cost by 62%
  • Fuel repeat business and secure ROI
  • Notify your customers before they get frustrated

Shipping & Returns Protection

Grow Repeat Customer Purchases

  • Encourage Opt-In & Automate Cashback
  • Fuel repeat business and secure ROI
  • Decrease Cart Abandonment

Shipping & Returns Protection

Return Protection

  • Keep 100% of the revenue from your Return & Shipping Protection Program
  • Cover the total cost of Return Labels
and Software fees
  • Eliminate returns cost from the P&L
  • Make returns profitable
shop WSS using WeSupply Shipping Protection
shop WSS using WeSupply Shipping Protection

Shipping & Returns Protection

Return Protection

  • Keep 100% of the revenue from your Return & Shipping Protection Program
  • Cover the total cost of Return Labels
and Software fees
  • Eliminate returns cost from the P&L
  • Make returns profitable

Tracking & Notification

Self-Service branded order tracking

  • Customers check tracking 4.6 times per order
  • Signup for SMS alerts
  • Over 14X ROI on WeSupply Investment
branded tracking pages
delivery notifications

Tracking & Notification

Proactive order and shipping notifications

  • Email & SMS Notifications via WeSupply
  • Integrate with Klaviyo, Attentive or Listrak
  • Reduce customer care tickets by 56%
  • 50+ Notifications from Shipment Updates, to Account, Returns, Exchanges, Warranties and BOPIS

Tracking & Notification

Proactive order and shipping notifications

  • Email & SMS Notifications via WeSupply
  • Integrate with Klaviyo, Attentive or Listrak
  • Reduce customer care tickets by 56%
  • 50+ Notifications from Shipment Updates, to Account, Returns, Exchanges, Warranties and BOPIS
delivery notifications

Tracking & Notification

Spot Delays with Realtime Shipment Visibility

  • Avoid negative reviews
  • Increase Customer Satisfaction by 48%
  • No more 1:1 emails sent manually to customers explaining the problem
WeSupply Shipments Dashboard

Returns & Exchanges

Convert Returns into Exchanges

  • Automate and Reduce the time you spend on returns by 80% 
  • Returns & Exchanges Shipment Tracking
  • Dropshipping, Green Returns, Return Routing 
Rudsak Using WeSupply exchanges
Rudsak Using WeSupply exchanges

Returns & Exchanges

Convert Returns into Exchanges

  • Automate and Reduce the time you spend on returns by 80% 
  • Returns & Exchanges Shipment Tracking
  • Dropshipping, Green Returns, Return Routing 

Returns & Exchanges

Retain more revenue with exchanges

  • Recapture 48% of the revenue with product exchanges
  • Incentivize exchanges with bonus credit
  • Generate up to 12.6% more revenue by upselling more expensive products during exchange
Evereve Using WeSupply Return Quality Control Product Grading - Return Disposition Label

Returns & Exchanges

Inspect returns, and warranties

  • Reduce returns and inspection time by 38% and save products from the landfill
  • Get products back in stock faster
  • Understand why your customers are returning your products and gain insights into the condition of each item returned
  • Prevent Return Fraud

Returns & Exchanges

Inspect returns, and warranties

  • Reduce returns and inspection time by 38% and save products from the landfill
  • Get products back in stock faster
  • Understand why your customers are returning your products and gain insights into the condition of each item returned
  • Prevent Return Fraud
Evereve Using WeSupply Return Quality Control Product Grading - Return Disposition Label

Fraud Prevention

Block Return Abusers and Fraud

  • Automatically detect return policy abusers
  • Protect your revenue
  • Avoid refunds on non-returnable items
Return Rules Preventing Return Fraud
Store Pickup Option - Shop WSS Product Page

In-Store & Curbside Pickup

Buy Online Pickup In-Store (BOPIS)

  • Reduced shipping costs
  • Increase store traffic
  • Process Returns & Exchanges In-Store
  • Lower cart abandonment rate

In-Store & Curbside Pickup

Buy Online Pickup In-Store (BOPIS)

  • Reduced shipping costs
  • Increase store traffic
  • Process Returns & Exchanges In-Store
  • Lower cart abandonment rate
Store Pickup Option - Shop WSS Product Page

In-Store & Curbside Pickup

Build customer loyalty with In-Store and Curbside Pickup.

  • Optimize staff workflow with WeSupply POS
Starting a Warranty Claim - Kershaw

Warranty

Omnichannel Product Registration and Warranty Claims

  • Omnichannel Product Registration
  • Identify your retail customers
  • Boost revenue via accessories upsell and extended warranty
  • Smart Warranty Logics and Outcomes
  •  Reduce returns, service and support costs

Warranty

Omnichannel Product Registration and Warranty Claims

  • Omnichannel Product Registration
  • Identify your retail customers
  • Boost revenue via accessories upsell and extended warranty
  • Smart Warranty Logics and Outcomes
  •  Reduce returns, service and support costs
Starting a Warranty Claim - Kershaw

Warranty

Warranty Process

  • Generate Revenue from Repairs
  • Manage Warranty Logistics
  • Handle International Warranties and Regulations
  • Process Product Recalls
WeSupply Warranty Processing
Get started in only 15 minutes!
Connect with our post-purchase experts and witness how WeSupply can revolutionize your customer experience.
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Effortless Customer Experience that drives sales and improves customer loyalty.

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