Launch as Soon as Tomorrow! - Schedule a demo
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

We help ecommerce businesses make shipping and returns profitable.

Launch as Soon as Tomorrow!

Most stores can launch our solution right away—no developer or designer needed. We handle everything, and you just give the thumbs up. That’s it!

Stop losing money on returns – and say goodbye to WISMO headaches this holiday season. Let us show you how fast and easy it is!

1 Million People
From Global Brands To Small Businesses
Trust WeSupply.

WeSupply Customers Jun 2024
WeSupply Customers Jun 2024

Your Data-Driven
Post-Purchase Engine

Manage and track your orders anytime, anywhere, from pick-up to delivery, all in one platform.

Order Tracking Management

Bring all of your order tracking data under one roof and save time and money.

Self Service Returns

Save resources while also reducing inconvenience for your customers by providing a frictionless, effort-free return experience.

Estimated Delivery Dates

Set the appropriate expectations from the start and boost your sales along the way.

Delivery Notifications

Gain customer trust & reduce WISMO by proactively notifying through consistent post-purchase notifications.

Post-Purchase Analytics

Data from all possible sources, centralized for better decision-making.

In-Store and Curbside Pickup

Higher order efficiency. Improve your delivery processes with a seamless shipping system that streamlines multiple channels into a single process.

Get a Free Demo to See How WeSupply Can Work for You

Our shipping and logistics experts will guide you through the product and analyze how

WeSupply best fits your eCommerce needs.

Why eCommerce Teams Love WeSupply

23%

Customer Service
Cost Reduction 

66%

Email Notification
Open Rate

21%

Email Notification
CTR

32%

Customer Satisfaction
Increase

Evereve using branded order tracking page

Reduce the #1 Customer Service Question!
Where is my order?

Effortless Omni-Channel package tracking and proactive updates! Increase Customer Satisfaction and Decrease Customer Service cost.

Delivery Notifications.

Proactively notify your customers with the latest status of their order, before they reach out to you! From delivery confirmation, to delayed packages or lost packages.

Invicta Using Delivery Notifications
Gentlemans Gazette using estimate delivery dates

Set clear expectations. Improve your conversion

Eliminate shipping anxiety and Set Expectations from the Beginning! Accurate delivery estimations to eliminate the guesswork and increase conversion. Explore Estimated Delivery Date

Keep your customers updated and recommend products they are likely to buy

Did you know that your customers are at least 4X more likely to open emails regarding their purchases then pure marketing emails?

JMclaughlin using product recommendations
Tower London Using Self Service Returns

Reduce friction with our Effortless Self-Service Return Center.

Manage Returns and Exchanges. Friction-free returns experience is a key part of the overall shopping experience, and create new revenue opportunities.

Build customer loyalty with In-Store and Curbside Pickup.

The number of orders placed online and picked up at stores by customers surged 208% between April 1 and April 20 compared with a year ago, according to Adobe Analytics.

WeSupply Curbside Pickup
London Drugs Using Split Shipment

Create a unified
In-Store and Web Experience

Digital Receipts – Ditch the standard email receipts and re-engage with your customers. One place for all In-Store and Online Orders – Improved Customer Experience and Operational Cost Savings.

Start building
Stronger post-purchase experiences

We help ecommerce businesses make shipping and returns profitable.

Keep all revenue from package protection offering
and fund the cost of your incidents, returns and losses.
Offer cash back and free returns.

Make Shipping and Return Profitable!

Order
Protection

Cashback
Credit

Shipping
Insurance

Free
Returns

evereve using WeSupply Protection
Evereve Logo
JMcLaughlin
humane logo
WSS logo
Greenworks WeSupply
London Drugs Logo
Invicta Logo
AutoRimShop Logo
autorimshop using WeSupply Self Service Returns 2

Cover the cost of your shipping incidents

  • Eliminate chargebacks
  • Protect against porch pirates
  • Protect your revenue

Grow Repeat Customer Purchases

  • Encourage Opt-In & Automate Cashback
  • Fuel repeat business and secure ROI
  • Decrease Cart Abandonment
shop WSS using WeSupply Shipping Protection

Return Protection

  • Keep 100% of the revenue from your Return & Shipping Protection Program
  • Cover the total cost of Return Labels
and Software fees
  • Eliminate returns cost from the P&L
  • Make returns profitable

Drive Urgency and Increase Conversion Rate

  • Up to 26% increase in conversion rates
  • Set the right expectations from the begining
  • Decrease Cart Abandonment
Hamilton Jewelers using WeSupply estimated delivery date

Transform Delays into Repeat Customer Purchases

  • Reduce call center cost by 62%
  • Fuel repeat business and secure ROI
  • Notify your customers before they get frustrated

Retain more revenue with exchanges

  • Recapture 48% of the revenue with product exchanges
  • Incentivize exchanges with bonus credit
  • Generate up to 12.6% more revenue by upselling more expensive products during exchange
JMcLaughlin using WeSupply fraud prevention

Prevent Return Fraud

  • Auto-identify potential fraud by analyzing shopper behaviors
  • Instantly resolve return scams
with automated workflows
  • Protect your revenue

Upsell during order updates and exchanges

  • Drive incremental revenue by upselling
  • Product recommendations on the tracking page
  • Increase Customer Lifetime Value by 12%
  • Customers check the tracking page 4.6 times per order.
JMcLaughlin using WeSupply Upselling during order tracking
Rudsak using WeSupply Upselling during shipment notifications

Shipment Updates that sell

  • Proactive Order Notifications outperform any other Marketing Email
  • Add your most popular products into your post-purchase communications and draw shoppers back to your store to upsell your brand.
  • 66% Average Email Open Rate
  • 21% Average Click Through Rate