Align return policies with the actual delivery date of items, ensuring fairness and clarity in the return process for customers.
Settings → Returns → Advance Returns Settings
Overview - Optimizing Return Windows for Enhanced Profitability
Setup in Backend - How We Achieve It?
The Customer Experience - What We Will Achieve
Q1: Is it necessary to have a tracking feature to calculate the return window based on the delivery date?
A1: Yes, the tracking feature is essential to accurately determine the item’s delivery date and calculate the return window accordingly.
Q2: Can this feature be used with any e-commerce platform?
A2: This feature requires integration with an e-commerce platform that provides tracking status, such as Shopify.
Q3: How does this affect the return rate?
A3: By setting a fair and transparent return window based on delivery date, you can potentially reduce the return rate as customers have a clear and reasonable timeframe to make return decisions.
Q4: Will this feature automatically update the return window for each order?
A4: Yes, once configured, the system will automatically calculate the return window for each order based on the actual delivery date.
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