The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
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Return Policy to Reship/Replace a damaged product

Prioritize customer experience by quickly reshipping or replacing any damaged products, maintaining trust and product quality.

Use Case

  • Customer Loyalty
  • Enterprise Returns
  • Workflow Automation
  • Returns Operations
  • Returns Shipping

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Reship/Replace a damaged product
Reship/Replace a damaged product


Reship/Replace a damaged product

Another use case here it would to do an exchange for a different product “same category’ish” and pay the difference.

Overview - Transforming E-commerce Hassles into Hassle-free Happiness

  • Introduction: Imagine your e-commerce business thriving, not just in sales but also in customer satisfaction, even when things go wrong. A cup arrives shattered, a t-shirt stained, and yet, your customers remain loyal. How? By turning the inevitable mishaps of shipping and returns into opportunities for brand loyalty.
  • Challenges: Damaged goods and complex return processes can tarnish your brand’s reputation and eat into your profits.
  • Common Mistakes: Manually processing returns and replacements, leading to increased costs and time delays.
  • Missed Opportunities: Not offering a seamless exchange for upgraded or out-of-stock items, potentially losing additional revenue.
  • Solution: Implementing an automated system that handles replacements and exchanges efficiently, with options for customers to upgrade to newer versions or different products within the same category.
  • Importance (ROI): Streamlining the return and exchange process can lead to increased customer satisfaction, repeat business, and improved profitability. Failing to optimize this aspect of your business could result in lost customers and revenue.

Setup in Backend - How We Achieve It?

  • Automated Replacement Logic: Set up a 60-day replacement window with auto-approval for damaged items, ensuring quick turnaround.
  • Exchange Flexibility: Configure the system to offer exchanges for similar items or upgrades to newer versions, with customers paying any price difference.
  • Seamless Integration: Connect the system with inventory management to handle out-of-stock scenarios, offering customers alternatives without manual intervention.

The Customer Experience - What We Will Achieve

  • Smooth Replacements: Customers can easily request replacements for damaged items, knowing they’ll receive a new product promptly.
  • Upgrade Options: When desired items are out of stock or updated versions are available, customers have the option to upgrade, enhancing their experience and your sales.
  • Transparent Process: Clear communication throughout the return and exchange process keeps customers informed and confident in their choices.


Q1: How does the system handle out-of-stock items during a replacement request?

A1: The system offers customers the option to exchange for a similar item or an upgraded version, with any price difference communicated upfront.

Q2: Can customers upgrade to a newer product version during the exchange process?

A2: Yes, customers can choose to upgrade to a newer version if available, paying the difference in cost, which is facilitated through the system.

Q3: Is the return and exchange process automated for all types of products?

A3: The system is designed to handle standard cases automatically, with specific conditions set for exchanges within the same product category or manufacturer.

Q4: How are customers informed about the status of their return or exchange?

A4: Customers receive updates at each step of the process, ensuring they are always aware of the status of their return or exchange.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.