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      Tracking & Notifications

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      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

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      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

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      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Return Policy: Allowlist (email address or customer group) customer to make exceptions

Create an allowlist for certain customers or groups, offering return exceptions to foster loyalty and reward valuable customers.

Use Case

  • Customer Loyalty

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B

Also add customer tag for Shopify

Allowlist customer to make exceptions

Overview - Enhancing Customer Loyalty Through Tailored Return Policies

  • Introduction: In the world of e-commerce, mishaps happen. Products may get mixed up, and customers might receive the wrong size or item. It’s not just about limiting returns; it’s about extending your hand when you’ve dropped the ball. This is where tailored return policies come into play, turning mistakes into opportunities for building trust and loyalty.
  • Challenges: E-commerce businesses often face the dilemma of managing returns efficiently while maintaining customer satisfaction, especially after a service failure.
  • Common Mistakes: Businesses may apply a one-size-fits-all approach to returns, failing to address unique situations where they have made errors, leading to customer frustration and lost loyalty.
  • Missed Opportunities: Not leveraging the chance to offer personalized return policies as a gesture of goodwill can result in missed opportunities to recover customer trust and enhance brand reputation.
  • Solution: Implementing a system that allows for customized return policies, such as extended return periods or instant credits, specifically for customers affected by service errors.
  • Importance (ROI): Personalizing the return experience for customers who have had a negative first impression can significantly improve customer retention rates. It demonstrates accountability and commitment to service excellence, which can lead to increased lifetime value from customers and positive word-of-mouth referrals.

Setup in Backend - How We Achieve It?

  • Allowlist Configuration: Setting up the system to recognize specific email addresses or customer groups that qualify for special return policies.
  • Policy Customization: Creating options for extended return periods or instant credits to accommodate unique customer situations.
  • Seamless Integration: Ensuring the system works in tandem with customer service workflows to provide a smooth and personalized return experience.

The Customer Experience - What We Will Achieve

  • Personalized Service: Customers who have experienced a service failure will receive a tailored return policy, acknowledging the mistake and offering a hassle-free solution.
  • Flexible Returns: Eligible customers will have the option to exchange items without the usual time constraints, providing peace of mind and a sense of being valued.
  • Enhanced Trust: By addressing issues proactively and offering generous return policies, customers feel respected and are more likely to remain loyal to the brand.

FAQ

Q1: How does the system identify customers eligible for special return policies?

A1: The system uses allowlist configurations to recognize specific email addresses or customer groups that qualify for these policies.

Q2: Can the return policy customization be applied to any customer?

A2: Customization is typically reserved for cases where the company has made a mistake, but it can be extended to other scenarios at the company's discretion.

Q3: What if the customer still isn't satisfied with the alternative size or product offered?

A3: The system allows for extended return periods or additional compensation to ensure customer satisfaction and retention.

Q4: Is there a limit to how many times a customer can use the special return policy?

A4: Limits can be set based on the company's policy, but the goal is to provide a satisfactory resolution to the customer's issue.

Q5: How does this affect the company's return policy for regular transactions?

A5: The standard return policy remains in effect; the customized policies are an additional service for specific customer service recovery situations.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.