Automate responses, repetitive questions, and create self-service experience that does not require customers to open a support ticket. If we minimize tickets we have more time to take care of the customer and transform customer service into customer experience, transform from a cost center to a profit center.
If service is not needed – Good Customer Experience!
If the service is not seen by the customer – Good Processes and Solutions
If there is an issue – Fix it proactively for the customer and let them know!
If the customer opens a ticket/call – You already failed! but it’s not too late…
If the customer has an issue and does not receive and answer – The customer will never come back!