Connect To Your eCommerce, ERP & POS To Enable Seamless, Automated Communication.
In-store pickups enable you to drive more sales and increase brand awareness, whereas with Curbside Pickup, the order is simply dropped off at its predetermined destination and a notification is sent to the customer to ensure safety and success during contactless delivery!
We will notify your customers via SMS and Email as soon as the order is ready to be picked up. Detailed instructions will include pickup location, directions, and instructions. The customer will just simply head to the guest service and verify a one-time PIN code for pickup.
Automate Curbside Pickup Communications – Manage automatically all your curbside pickup notifications by offering clear instructions of when the products are ready for pickup and when the customer arrives at the store. Empower your store associates with detailed information about the customer’s vehicle to minimize wait time and increase efficiency.
Curbside Pickup experience that drives repeat purchases – Customers don’t want to wait in front of your store or call the store to explain how to be found. Our solution offers a seamless, check-in experience that is simple and engaging, resulting in increased customer satisfaction.
Reduce cost and Drive additional revenue – Since many of your items are not available in every retail store, you can still drive additional revenue and decrease operating costs by offering your customers the ability to pick up any product at their location of their choice. It’s convenient for your customer and the extra in-store foot traffic is always welcomed.
Ship-to-Store ordering is simple with WeSupply:
• Order Confirmation Notification – “don’t go to the store yet….”
• Shipping Confirmation Notification – “it’s on its way to the store… but not ready for you….”
• Branded Order Tracking Page – “Track your order as it travels to the selected store”
• Ready for Pickup Notification – “We can’t wait to see you and show your new item”
• Order Picked Up Notification – “Enjoy! If you don’t like the product you can return it in-store or online”
Drive additional revenue and foot traffic to your retail store with in-store returns.
In-store returns are a big advantage over your online-only competition, with 62% of shoppers more likely to shop if they can return to a brick-and-mortar location. Getting them through your doors also offers you a great opportunity to delight them with your latest products and promotions, increasing the chance they’ll purchase with you again. Customers can buy and pay online & return items in store!
Streamline this process by offering:
• List all stores that can accept the return. Clears up any confusion, avoids unnecessary trips, and mitigates customer service phone calls.
• Pre-approve returns. This avoids any hassle at the store level – just walk in, drop off, and get your refund. Easiest return experience ever!
An easy and convenient way to accept returns and exchanges from in-store purchases will improve customer loyalty and unify the experience.
With our powerful API, we easily integrate with your ERP, OMS, and POS system, import all store orders, and provide the customer with a simple self-service return process.
Customers can purchase from a local store and proceed with returns online!
Beautifully designed digital receipts – on brand with your eCommerce transactional emails. Feature new products, sales, and promotions to create a unified brand experience that generates loyalty and drives additional sales.
Decrease Customer Service questions – FAQs and link them directly to your Return and Exchange Portal.
Survey your customer – for CSAT and NPS to get a better understanding of how your team is doing in stores.
Easy Order Lookup – a centralized location for all your In-Store and Online orders.
Connect Seamlessly the digital-to-physical commerce experiences.
Regardless of whether you're offering same-day delivery, shipping to physical stores, curbside delivery, and more, WeSupply has to offer you the omnichannel, reliable, and data-driven solution to help you better manage your inventory, improve the order pickup process and overall post-purchase experience!
Improved Customer Experience and Operational Cost Savings
We bring all orders regardless of whether it’s placed online or in-store in one centralized location, this will help your customers and store associates decrease the proof of purchase issues. And for out-of-stock items, you can let your customers know once the product is back online and they can successfully place their order online and pick it up elsewhere!
14-day free trial | No credit card needed