The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team


      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Sign in

Return Policy to Automatically issue a refund when the product is shipped back

Streamline the return process by automatically issuing refunds once products are shipped back, enhancing operational efficiency.

Use Case

  • Reduce Return Costs
  • Workflow Automation
  • Automation
  • Returns Operations

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B

Save time and automate most of the work by automatically issuing a refund when a product is either dropped off at the post office and it’s In Transit status or when it’s full Delivered.

This option additionally will increase customer satisfaction and reduce customer support cost as the refund $ is issued right away.


Automatically issue a refund when the product is shipped back

Overview - Revolutionizing E-commerce Returns for Enhanced Profitability and Customer Satisfaction

  • Introduction: In the bustling world of e-commerce, returns are inevitable. Yet, they don’t have to be a loss leader. Imagine a system that not only streamlines your returns process but also turns it into a profit generator. That’s where our solution comes in, transforming the way you handle returns by issuing refunds as soon as items are shipped back, not when they’re processed.
  • Challenges: You’re likely familiar with the bottleneck at the warehouse, where returns pile up, awaiting inspection and processing. This delay frustrates customers and ties up your customer service resources.
  • Common Mistakes: Many stores wait for the physical return and verification of items before issuing refunds, leading to a backlog and dissatisfied customers.
  • Missed Opportunities: By not leveraging immediate refund capabilities, stores miss out on enhancing customer loyalty and reducing customer service headaches.
  • Solution: Our system allows for immediate refunds upon shipping confirmation, particularly beneficial for bulky items that take longer to return. This proactive approach delights customers and frees up valuable resources.
  • Importance (ROI): Implementing this system can significantly reduce customer service inquiries, improve customer satisfaction, and potentially increase repeat business due to a positive returns experience. Delaying the adoption of such a system only perpetuates inefficiencies and customer frustration.

Setup in Backend - How We Achieve It?

  • Automated Refund Triggers: Set up the system to issue refunds based on shipping confirmation rather than physical item verification.
  • Warehouse Workflow Integration: Connect the system with warehouse logistics to track returns in transit and trigger the refund process.
  • Customizable Conditions: While not necessary, conditions can be set for specific scenarios, ensuring flexibility and control over the refund process.

The Customer Experience - What We Will Achieve

  • Immediate Refund Satisfaction: Customers receive their refunds promptly once their return shipment is confirmed, enhancing their trust in your brand.
  • Reduced Wait Times: Eliminating the need to wait for warehouse processing means customers get their money back faster, leading to a better overall experience.
  • Clear Communication: Customers are kept informed about their refund status as soon as their return is in transit, ensuring transparency and reducing uncertainty.


Q1: How does the system ensure that only eligible returns are refunded?

A1: The system can be configured with specific conditions to automatically approve eligible returns, while flagging any exceptions for manual review.

Q2: Will this automated refund process increase the risk of fraud?

A2: Our system includes robust security protocols to minimize fraud risk, ensuring that only legitimate returns are refunded.

Q3: How does this impact the warehouse's processing of returns?

A3: The warehouse can process returns at their convenience without impacting customer satisfaction, as refunds are issued based on shipping confirmation.

Q4: Is this solution scalable for businesses of all sizes?

A4: Absolutely, our system is designed to accommodate businesses of varying volumes, ensuring efficiency and customer satisfaction regardless of scale.

Q5: Can the system handle international returns?

A5: Yes, the system is equipped to manage international returns, providing timely refunds and clear communication across borders.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.