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Accelerate
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- Includes 625 shipments & 50 returns*
- 1 User This plan is designed for small businesses where all the activity is done by 1 user.Proactive SMS & Email Notifications Get ahead of your customers before they reach out! Send proactively order status notifications when the shipment is shippend, on it's way, out for delivery or even delivered.Branded Tracking & Returns Page By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third party websites to track orders is a key friction point that shoppers shouldn’t have to go through.Post Purchase Marketing Get your customers back to your store and Drive More Revenue by sowcasing your customers promotional banners, new product collection or sale products.Customer Feedback (NPS, CSAT) How are your customers feeling? What areas do you need to improve? We make it easy to find out. Whether you’re using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES) as your benchmark, we’ve got you covered. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.Logistics Analytics. No experience can be optimized without the appropriate data! Our easy to understand dashboard quickly lets you pinpoint areas of friction in the post purchase process. This includes an individual analysis of courier service performance, and each shipping location. It also features an instant snapshot of all your shipment statuses in real time. Now you know exactly where to focus your efforts in optimizing the experience!Zendesk Integration Don’t send your customer service representatives into the field without the proper tools. Equip them to handle anything! Our Zendesk app puts fully updated order, shipment, tracking, and delivery time information at their fingertips. This enables them to quickly and efficiently help customers through any issue.Monthly Annual SAVE 20%
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Chosen by 72% of businesses
Scale
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- Contains Everything from Accelerate plus:
- Includes 4000 shipments & 200 returns*
- Unlimited Users Invite your entire team to help process returns, exchanges, analyze data or respond to customers.Expert Onboarding Expert Onboarding & Training: Get expert training and have our implementation specialists help you configure your account. This service includes help building your first journeys. Expert Onboarding is valued at $1,000 and it is included for free in this plan.VIP Support Hub (Included) Jump the queue! Get priority support by having direct access to our team directly from your Slack. Your chat and email requests will be answered first by our team. This add-on includes access to our highest level of technical support. VIP Support Hub is valued at $199/month and it is included for free in this plan.Proactive Order Delay Notifications Get ahread of known problems befor your customer reaches out! Alert your customers regarding delayed packages and provide updated estimated delivery date.Staging Environment If you would like to test any change that you make before you make it live we highly recommend to setup a staging environment. I will help you with development and testing.
- Self Service Exchange (coming soon)
Store Locator (Add-on) Drive traffic to your Brick and Mortar Stores, seamlessly integrated with your effortless return and curbside experience.Estimated Delivery Date (Add-on) Eliminate shipping anxiety and improve your conversion rate. Deliver an Amazon like experience by configuring complex rules based on products, attributes, holidays and cut-off times.Sustainable Commerce (Add-on) 87%* of consumers have a more positive view of companies that support social and/or environmental issues. – Forbes-
Enterprise
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- Contains Everything from Scale plus:
- Includes 10,000 shipments & 400 returns*
- Unlimited Users Invite your entire team to help process returns, exchanges, analyze data or respond to customers.Dedicated Support Specialist To put it simply, we give our enterprise customers priority for any support-related issue. You'll have direct access to a single support team member who will drop everything and handle any of the following:
- One-on-one phone support (during normal business hours) to troubleshoot any technical issues
- New feature training (when applicable)
- New feature requests
- 30 and/or 60 day checkups to ensure high-level utilizationERP Integration Connect WeSupply to your ERP system (or WMS, POS, OMS) to synchronize data in realtime. Send order update from your EOM and update returns back into all your systems.BI Integration Our Analytics API provides all the data from our platform to be easily digested by your Business Intelligence platform.Refund to Store Credit and Gift Card Giving a refund in the form of store credit or gift card works perfectly for the customer who wants instant satisfaction. It works out pretty well for you too, because you know the money is coming right back.
- Fastest turnaround time for customer.
- Instant refund.
- Gift card generator keeps customers shopping with you. So the money stays in your account!Buy Online Pickup in Store Tracking Automatically Manage Store Pickup Notifications. We will notify your customers via SMS and Email as soon as the order is ready to be picked up. Detailed instructions will include pickup location, directions and instructions. The customer will just simply head to the guest service and verify a one time PIN code for pickup.Omnichannel Order Tracking & Lookup Improved Customer Experience and Operational Cost Savings – We bring all orders regardless that it’s placed online or in-store in one centralized location, this will help your customers and store associates decrease the proof of purchase issues.Analytics Export Export all notification, returns and fedback data, then analyze it in your favorite tool.Multi Warehouse Returns Optimize to return the right product to the closest warehouse. This will save you and your customer time as well as money from the cost of postage.Digital Receipts (Add-on) Connect Seamlessly the digital-to-physical commerce experiences by offering E-Receipts for your In-Store purchases and unifying all orders.Curbside Pickup (Add-on) Automate Curbside Pickup Communications – Manage automatically all your curbside pickup notifications by offering clear instructions of when the products are ready for pickup and when the customer arrives at the store.- Advance Upsell (coming soon)
- Voice Assistant Integration (coming soon)
- Chatbot Integration (coming soon)
SMS
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