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Free Forever

Unlimited shipments per month

$ 0
  • Transactional Email Notifications

    With the free plan you have access to the most expected email notifications: Order Received, Package Shipped, Shipment Failed Attempt, Order Cancelled, and NPS Reminder. Fully Customizable emails to perfectly match your brand identity.

  • Branded Tracking Page

    By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third party websites to track orders is a key friction point that shoppers shouldn’t have to go through.

  • Post Purchase Marketing

    Get your customers back to your store and Drive More Revenue by sowcasing your customers promotional banners, new product collection or sale products.

  • Customer Feedback (NPS, CSAT)

    How are your customers feeling? What areas do you need to improve? We make it easy to find out. Whether you’re using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES) as your benchmark, we’ve got you covered. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.

  • Logistics Analytics.

    No experience can be optimized without the appropriate data! Our easy to understand dashboard quickly lets you pinpoint areas of friction in the post purchase process. This includes an individual analysis of courier service performance, and each shipping location. It also features an instant snapshot of all your shipment statuses in real time. Now you know exactly where to focus your efforts in optimizing the experience!

  • Zendesk Integration

    Don’t send your customer service representatives into the field without the proper tools. Equip them to handle anything! Our Zendesk app puts fully updated order, shipment, tracking, and delivery time information at their fingertips. This enables them to quickly and efficiently help customers through any issue.

$0.03/shipment
  • Grow

  • 300

    25,000

    shipments / month

  • from /Month
  • Proactive Email Notifications

    Get ahead of your customers before they reach out! Send proactively order status notifications when the shipment is shipped, on it's way, out for delivery or even delivered.

  • Branded Tracking & Returns Page

    By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third party websites to track orders is a key friction point that shoppers shouldn’t have to go through.

  • Post Purchase Marketing

    Get your customers back to your store and Drive More Revenue by sowcasing your customers promotional banners, new product collection or sale products.

  • Customer Feedback (NPS, CSAT)

    How are your customers feeling? What areas do you need to improve? We make it easy to find out. Whether you’re using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES) as your benchmark, we’ve got you covered. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.

  • Logistics Analytics.

    No experience can be optimized without the appropriate data! Our easy to understand dashboard quickly lets you pinpoint areas of friction in the post purchase process. This includes an individual analysis of courier service performance, and each shipping location. It also features an instant snapshot of all your shipment statuses in real time. Now you know exactly where to focus your efforts in optimizing the experience!

  • Zendesk Integration

    Don’t send your customer service representatives into the field without the proper tools. Equip them to handle anything! Our Zendesk app puts fully updated order, shipment, tracking, and delivery time information at their fingertips. This enables them to quickly and efficiently help customers through any issue.

  • Proactive Order Delay Notifications

    Get ahread of known problems befor your customer reaches out! Alert your customers regarding delayed packages and provide updated estimated delivery date.

  • Returns (Add-on)

    Smart Return Rules, offers the ability to customize the return policy based on a category, attribute, or individual item level. Self Service Returns Center. 92% of Consumers will buy again if product return process is easy.

  • Estimated Delivery Date (Add-on)

    Smart Return Rules, offers the ability to customize the return policy based on a category, attribute, or individual item level. Self Service Returns Center. 92% of Consumers will buy again if product return process is easy.

  • Store Locator (Add-on)

    Drive traffic to your Brick and Mortar Stores, seamlessly integrated with your effortless return and curbside experience.

  • SMS Notifications (Add-on)

    With 98% open rate SMS is read within 3 seconds after received. - Adobe SMS notifications such as "Shipment Delivered at Doorstep" is the No. 1 improvement you can make to decrease Lost and Stolen Packages!

Enterprise

25,000+ shipments per month

$ Custom /Month
  • Contains Everything from Grow plus:
  • Unlimited Users

    Invite your entire team to help process returns, exchanges, analyze data or respond to customers.

  • Dedicated Support Specialist

    To put it simply, we give our enterprise customers priority for any support-related issue. You'll have direct access to a single support team member who will drop everything and handle any of the following: - One-on-one phone support (during normal business hours) to troubleshoot any technical issues - New feature training (when applicable) - New feature requests - 30 and/or 60 day checkups to ensure high-level utilization

  • ERP Integration

    Connect WeSupply to your ERP system (or WMS, POS, OMS) to synchronize data in realtime. Send order update from your EOM and update returns back into all your systems.

  • BI Integration

    Our Analytics API provides all the data from our platform to be easily digested by your Business Intelligence platform.

  • Refund to Store Credit and Gift Card

    Giving a refund in the form of store credit or gift card works perfectly for the customer who wants instant satisfaction. It works out pretty well for you too, because you know the money is coming right back. - Fastest turnaround time for customer. - Instant refund. - Gift card generator keeps customers shopping with you. So the money stays in your account!

  • Buy Online Pickup in Store Tracking

    Automatically Manage Store Pickup Notifications. We will notify your customers via SMS and Email as soon as the order is ready to be picked up. Detailed instructions will include pickup location, directions and instructions. The customer will just simply head to the guest service and verify a one time PIN code for pickup.

  • Omnichannel Order Tracking & Lookup

    Improved Customer Experience and Operational Cost Savings – We bring all orders regardless that it’s placed online or in-store in one centralized location, this will help your customers and store associates decrease the proof of purchase issues.

  • Analytics Export

    Export all notification, returns and fedback data, then analyze it in your favorite tool.

  • Multi Warehouse Returns

    Optimize to return the right product to the closest warehouse. This will save you and your customer time as well as money from the cost of postage.

  • Digital Receipts (Add-on)

    Connect Seamlessly the digital-to-physical commerce experiences by offering E-Receipts for your In-Store purchases and unifying all orders.

  • Curbside Pickup (Add-on)

    Automate Curbside Pickup Communications – Manage automatically all your curbside pickup notifications by offering clear instructions of when the products are ready for pickup and when the customer arrives at the store.

  • Advance Upsell (coming soon)
  • Voice Assistant Integration (coming soon)
  • Chatbot Integration (coming soon)
Free
Grow
Enterprise
Shipment management 👇
UPS, USPS, FedEx Carrier Integration
Branded Tracking Page

6 Fully customizable tracking page templates to get started! Choose your own colors, fonts, marketing assets, add your own CSS and HTML

Split Shipment Order View

Show customers that the order will be shipped in multiple packages. This often happens when the order has multiple items what are fulfilled from different locations, vendors or dropshipper. Another frequent scenario is when the items do not fit in 1 box.

Intelligent Order Cancelation

Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself

Carrier EDD Integration 

Displayed on the tracking page as well as on the order view page the estimated delivery date provided by the carrier.

1000+ Carrier Integrations

From couriers around the world such as DHL, Royal Mail, China Post, Canada Post, YunExpress, ePacket and more

200+ LTL Carrier Integrations

From major logistic companies such as Old Dominion, Estes or R+L Carriers to specialty ones such as Fragile Pack

Same Day Delivery Tracking

From small formate such as Doordash to same day large formate carrier such AxleHire

Omnichannel Order Lookup and Tracking

Customers can lookup Web, In-Store, POS, ERP or even Phone Orders

Integrations 👇
Shopify, Magento, BigCommerce Integration
Integration with Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Custom Integrations via API and Webhook
ERP Platform Integration (NetSuite, Kibo, Aptos etc.)
Security and Privacy Compliance 👇
SOC 2 Type II Security Certification

Highest level of security certification compliant with Enterprise requirements. Encrypted At Rest & In Transit. Hosted on AWS.

GDPR & CCPA Compliance

To ensure compliance with both GDPR and CCPA for our customers, WeSupply offers a comprehensive Data Processing Addendum (DPA). This DPA enacts standard contractual clauses set forth by the European Commission to establish a legal basis for cross-border data transfers from the EU. It also sets forth our standards regarding the handling Personal Information governed by CCPA.

Notifications 👇
50+ Email Status Notification Types

To name a few: Backordered, Order Cancelled, Order Delayed, Shipment In Transit, Failed Attempt, Out For Delivery, Delivered, Exception, Delivered, Store Pickup & Curbside Order is ready for Pickup, Order Pickup Reminder, Return Initiated, Refund Issued

 
5 Customizable Email Templates

With full HTML editor capability for 100% Branded Emails. If you already have your email design ready, simply import them into WeSupply.

Pre-Shipment Delay Notifications

Let your customers know that some orders might be delayed automatically even before they are shipped

SMS Notifications

Trigger over 50 order, shipping, returns and store pickup event notifications.

Estimated Delivery Dates (EDD) 👇
Carrier Provided Estimated Delivery Dates 

Displayed on the tracking page as well as on the order view page the estimated delivery date provided by the carrier.

Product Page EDD

The experience as on Amazon! Set the right expectation for the customer and to improve conversion rate by 21%

Checkout page EDD

Maximize Conversion Rate! Customers can compare EDD by shipping courier - Just like on Amazon!

Analytics 👇
Full Shipment Visibility

Identify Delayed and Stalled Shipment before the customer reaches out to you.

Processing Time Visibility

Identify slow processing time at any distribution Warehouse, Store or Dropshipper

Transit times report

Identify how long it takes your carrier to ship out your products 

Lost Shipment Reporting

Get notified when an order is delivered but lost or stolen.

BigQuery Integration

Export all notification, returns and fedback data, then analyze it in your favorite tool.

Adobe BI Integration

Export all notification, returns and fedback data, then analyze it in your favorite tool.

Returns Management 👇
Advance User Access Level

Set detailed permission for each user to see and act only on specific orders and take only specific action.

Branded Return Portal

Self-Service branded return portal for the customer.

Return Management

Process returns and issue refund with one click.

Physical Return Processing

Receive Full or Partial returns, Inspect the product quality, restock and offer refunds using multiple methods.

International Returns

Automated labels and customs documentation, return to the closest international return center.

Printerless Returns via QR code (USPS & FedEx)

Return to over 200,000+ locations, form USPS locations to FedEx and Walgreens with a simple QR code, no return label needed for your customers.

Exchange via Instant Credit

Gift Card, Store Credit, or Coupon exchanges

Green Returns via Keep the Item

Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items or even products that you would not be able to resell.

Restocking Fees

A restocking fee is charged to a customer when merchandise is returned for a refund. Restocking fee is automatically calculated, product specific, and it can be applied as percentage "%" or as a flat fee.

Return Policy Enforcer

Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome such as reject the return automatically, charge a restocking fee or return it directly to a donation center.

Automated Return Label Generation

From ultra highly discounted USPS labels to international carriers or even use your own pre-negociated rates.

Refund to original payment method

No matter the payment was done via PayPal or any other Credit Card processor.

Refund to Store Credit or Gift Card

No matter the payment was done via Credit Card, Gift Card, Store Credit or even a combination of all the above, simply refund to the method or combine them all.

Multi Refund Method

Issue a refund to Credit Card, Gift Card and Store Credit in the same time with one click!

Returns Window

Set to be calculated from the moment the order was placed, fulfilled or by the actual Delivery Date. The return window can be as simple as 30 days or based on a time range - perfect for the holiday season!

Return Fraud Prevention

From blocklist to intelligent return abuse detection. Stop the customers that are abusing your return policy!

Partial Return Processing

Extremely helpful in case the customers only returns half of the order at a time or the return was sent back in multiple packages. Improve your teams efficiency by at least 25%

Multi Location Return

Return directly to the closest physical store, specific warehouse or a recycling location automatically.

Dropshipping Returns

Return directly to the dropshipper! The vendor can process their own returns directly in WeSupply or send return updates via API.

In-Store and Curbside Pickup 👇
Manage In-Store and Curbside Pickups

Using our Pickup Dashboard your store associates can Manage Store Pickup (BOPIS) and Curbside Pickups. Update the customer when an order is ready for pickup, cancel orders or just items and even remind your customers when they forget to pickup their order. Additionally your team can see all customer details such as Vehicle Type and Model and they can even get notified when the customer arrives at the store.

Ready for Pickup Notifications

Fully customized for your brand with all the necessary information and instructions for your customer.

Pickup Reminders

Remind your customer that their order is ready for pickup automatically.

But In-Store Return Online
Buy Online Return in Store
Buy Online Exchange at Curbside
Buy Online Ship to Store.
Unified Order View

One place for all In-Store and Online Orders. Basically the same order view experience as major retailers such as REI or Target offers.

Digital Receipts

Offer the same experience regardless your customers make their purchase online or in-store

POS Integration

Sync all your orders from your store with WeSupply for a true omnichannel customer experience.

Store Locator

Looks great on desktop as well as on mobile. Fully integrated with your in-store pickup experience and optimized for SEO

Free
Grow
Enterprise

Customize your plan
with optional add-ons

Returns

Smart Return Rules, offers the ability to customize the return policy based on a category, attribute, or individual item level. Self Service Returns Center. 92% of Consumers will buy again if product return process is easy.

$0.20/
return

SMS Notifications

SMS notifications such as “Shipment Delivered at Doorstep” – 98% open rate, read within 3 seconds after received.
 
The #1 strategy to decrease Lost and Stolen Packages!

$0.04/text**
for USA

Why eCommerce Teams Love WeSupply
23%

Customer Service
Cost Reduction

66%

Email Notification
Open Rate

21%

Email Notification
CTR

32%

Customer Satisfaction
Increase

Get a free demo to see how WeSupply can work for you