Simple, scalable, transparent pricing

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Billed monthly Billed annually

Growth

Scale your business upwards with integrations

$50/month

Shipments per month

$0.05 per extra shipment

2,000 shipments per month

Klaviyo and Attentive integrations

On-time shipments report

Transit times report

Custom domain for tracking pages

Bulk Customer Notification

Advanced

Increase conversion and automate operations

$168/month

Shipments per month

$0.07 per extra shipment

2,000 shipments per month

Everything in Growth, plus

AI Predictive estimated delivery dates

Remove WeSupply branding

Custom Order Statuses

Proactive Order Delay Notifications

Lost Shipment Reporting

Enterprise

ERP Integration + dedicated, enterprise-level support

Custom

Shipments per month

15,000+ shipments per month

Everything in Advanced, plus

Dedicated customer success manager

Dedicated onboarding manager

Enterprise SLA

Quarterly account review

Custom ERP and carrier integrations

API

BigQuery Integration

Webhook

Curbside & Store Pickup

Here are just a few of the hundreds of global brands WeSupply powers:

	Growth Free 14-day Trial	Advanced Free 14-day Trial	Enterprise Book a Demo
Shipment management 👇
UPS, USPS, FedEx Carrier Integration
Branded Tracking Page 6 Fully customizable tracking page templates to get started! Choose your own colors, fonts, marketing assets, add your own CSS and HTML
Split Shipment Order View Show customers that the order will be shipped in multiple packages. This often happens when the order has multiple items what are fulfilled from different locations, vendors or dropshipper. Another frequent scenario is when the items do not fit in 1 box.
Intelligent Order Cancellation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
Carrier EDD Integration Displayed on the tracking page as well as on the order view page the estimated delivery date provided by the carrier.
1000+ Carrier Integrations From couriers around the world such as DHL, Royal Mail, China Post, Canada Post, YunExpress, ePacket and more.
200+ LTL Carrier Integrations From major logistic companies such as Old Dominion, Estes or R+L Carriers to specialty ones such as Fragile Pack.
Same Day Delivery Tracking From small formate such as Doordash to same day large formate carrier such AxleHire.
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, POS, ERP or even Phone Orders.
Integrations 👇
Shopify, Magento, BigCommerce Integration
Integration with Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Custom Integrations via API and Webhook
ERP Platform Integration (NetSuite, Kibo, Aptos etc.)
Security and Privacy Compliance 👇
SOC 2 Type II Security Certification Highest level of security certification compliant with Enterprise requirements. Encrypted At Rest & In Transit. Hosted on AWS.
GDPR & CCPA Compliance To ensure compliance with both GDPR and CCPA for our customers, WeSupply offers a comprehensive Data Processing Addendum (DPA). This DPA enacts standard contractual clauses set forth by the European Commission to establish a legal basis for cross-border data transfers from the EU. It also sets forth our standards regarding the handling Personal Information governed by CCPA.
Notifications 👇
50+ Email Status Notification Types To name a few: Backordered, Order Cancelled, Order Delayed, Shipment In Transit, Failed Attempt, Out For Delivery, Delivered, Exception, Delivered, Store Pickup & Curbside Order is ready for Pickup, Order Pickup Reminder, Return Initiated, Refund Issued
5 Customizable Email Templates With full HTML editor capability for 100% Branded Emails. If you already have your email design ready, simply import them into WeSupply.
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped.
SMS Notifications Trigger over 50 order, shipping, returns and store pickup event notifications.
Estimated Delivery Dates (EDD) 👇
Carrier Provided Estimated Delivery Dates Displayed on the tracking page as well as on the order view page the estimated delivery date provided by the carrier.
Product Page EDD The experience as on Amazon! Set the right expectation for the customer and to improve conversion rate by 21%!
Checkout page EDD Maximize Conversion Rate! Customers can compare EDD by shipping courier - Just like on Amazon!
Analytics 👇
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you.
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper.
Transit times report Identify how long it takes your carrier to ship out your products.
Lost Shipment Reporting Get notified when an order is delivered but lost or stolen.
BigQuery Integration Export all notification, returns and fedback data, then analyze it in your favorite tool.
Adobe BI Integration Export all notification, returns and fedback data, then analyze it in your favorite tool.
In-Store and Curbside Pickup 👇
Manage In-Store and Curbside Pickups Using our Pickup Dashboard your store associates can Manage Store Pickup (BOPIS) and Curbside Pickups. Update the customer when an order is ready for pickup, cancel orders or just items and even remind your customers when they forget to pickup their order. Additionally your team can see all customer details such as Vehicle Type and Model and they can even get notified when the customer arrives at the store.
Ready for Pickup Notifications Fully customized for your brand with all the necessary information and instructions for your customer.
Pickup Reminders Remind your customer that their order is ready for pickup automatically.
Buy In-Store Return Online
Buy Online Return In-Store
Buy Online Exchange at Curbside
Buy Online Ship to Store
Unified Order View One place for all In-Store and Online Orders. Basically the same order view experience as major retailers such as REI or Target offers.
Digital Receipts Offer the same experience regardless your customers make their purchase online or in-store.
POS Integration Sync all your orders from your store with WeSupply for a true omnichannel customer experience.
Store Locator Looks great on desktop as well as on mobile. Fully integrated with your in-store pickup experience and optimized for SEO.
	Growth Free 14-Day Trial	Advanced Free 14-Day Trial	Enterprise Book a Demo

	Growth Free 14-day Trial	Advanced Free 14-day Trial	Enterprise Book a Demo
Integrations 👇
Shopify, Magento, BigCommerce Integration
Integration with Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Custom Integrations via API and Webhook
ERP Platform Integration (NetSuite, Kibo, Aptos etc.)
Security and Privacy Compliance 👇
SOC 2 Type II Security Certification Highest level of security certification compliant with Enterprise requirements. Encrypted At Rest & In Transit. Hosted on AWS.
GDPR & CCPA Compliance To ensure compliance with both GDPR and CCPA for our customers, WeSupply offers a comprehensive Data Processing Addendum (DPA). This DPA enacts standard contractual clauses set forth by the European Commission to establish a legal basis for cross-border data transfers from the EU. It also sets forth our standards regarding the handling Personal Information governed by CCPA.
Analytics 👇
Returns Financial Impact Reporting Revenue lost to returns Cost of Returns Understand how to reduce return rates
Product Level Reporting Revenue lost to returns Benefits of SKU level returns analytics: quickly identify return reasons at the product and variant level, including color, quality, and size.
BigQuery Integration Export all notification, returns and fedback data, then analyze it in your favorite tool.
Adobe BI Integration Export all notification, returns and fedback data, then analyze it in your favorite tool.
Returns Management 👇
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action.
Branded Return Portal Self-Service branded return portal for the customer.
Return Management Process returns and issue refund with one click.
Physical Return Processing Receive Full or Partial returns, Inspect the product quality, restock and offer refunds using multiple methods.
Partial Return Processing Extremely helpful in case the customers only returns half of the order at a time or the return was sent back in multiple packages. Improve your teams efficiency by at least 25%.
Printerless Returns via QR code (USPS & FedEx) Return to over 200,000+ locations, form USPS locations to FedEx and Walgreens with a simple QR code, no return label needed for your customers.
Automated Return Label Generation From ultra highly discounted USPS labels to international carriers or even use your own pre-negociated rates.
Refund to original payment method No matter the payment was done via PayPal or any other Credit Card processor.
Returns Window Set to be calculated from the moment the order was placed, fulfilled or by the actual Delivery Date. The return window can be as simple as 30 days or based on a time range - perfect for the holiday season!
Printerless returns (QR code) Cut costs and keep your business green by allowing customers to skip the paper and offering them the possibility of using QR codes throughout the return process.
Gift returns Offer users the possibility of returning gifts hassle-free.
Auto-Approve Skip the time wasted by having an agent manually approve a return by using the Auto-Approve feature for specific products or scenarios.
Exchange via Instant Credit Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items or even products that you would not be able to resell.
Restocking Fees A restocking fee is charged to a customer when merchandise is returned for a refund. Restocking fee is automatically calculated, product specific, and it can be applied as percentage "%" or as a flat fee.
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome such as reject the return automatically, charge a restocking fee or return it directly to a donation center.
Refund to Store Credit or Gift Card No matter the payment was done via Credit Card, Gift Card, Store Credit or even a combination of all the above, simply refund to the method or combine them all.
Multi Refund Method Issue a refund to Credit Card, Gift Card and Store Credit in the same time with one click!
Variant exchanges Perform item exchanges based on Product Variants.
Track returns Keep track of where the items your customers sent back are at any point of the return journey!
Custom URL Set up a Custom URL for your Return Platform.
Live Chat Set up an efficient communication channel to resolve queries quickly and meet your SLAs.
Partial return for bundled items Turn a pain point into an opportunity by allowing customers to return single parts of bundle-type items they purchased.
Auto-Refund options Simplify the return process for users by offering an Auto-Refund system for specific products or scenarios.
Auto-Restock Forget having to manually restock returned item in your CMS. Using Auto-Restock, this process can be performed without the need for agent interaction.
International Returns Automated labels and customs documentation, return to the closest international return center.
Multi Location Return Return directly to the closest physical store, specific warehouse or a recycling location automatically.
Dropshipping Returns Return directly to the dropshipper! The vendor can process their own returns directly in WeSupply or send return updates via API.
Return Fraud Prevention From blocklist to intelligent return abuse detection. Stop the customers that are abusing your return policy!
In-Store and Curbside Pickup 👇
Buy Online Return in Store
Buy Online Exchange at Curbside
Buy In-Store Return Online
	Growth Free 14-Day Trial	Advanced Free 14-Day Trial	Enterprise Book A Demo

Why eCommerce Teams Love WeSupply

23%

Customer Service Cost Reduction

66%

Email Notification Open Rate

21%

Email Notification CTR

32%

Customer Satisfaction Increase

We initially started using WeSupply on another e-commerce platform because it helped us create customized transactional emails with our unique branding, that was fairly simple to update, preview and make these changes live. As our business continued to grow, some additional features were needed and we realized WeSupply could help address several scenarios for returns/refunds.

Greenworks Tools

After researching a number of branded tracking and self-service return portals, we found that WeSupply was the perfect solution for us. The platform offers easy customization for the development of a truly on-brand design for customer notification emails and tracking pages. More importantly, the WeSupply support team was top-notch, both responsive and highly effective. Thanks to their timely API updates, our chatbot is now able to provide a truly exceptional experience for customers looking to self-serve and check the status of their orders.

Latercase

WeSupply has been a game changer for us! In addition to making the return and exchange process so easy for our customers, the WeSupply team (especially Daniela) have been so helpful in terms of onboarding and answering all of our questions. They've walked us through everything step by step and even added functionality that's been great. Highly recommend!

Kodiak Leather Co.

Integrating the WeSupply app into our Shopify stores for returns and exchanges has been a fantastic experience. The WeSupply team provided excellent support from the start, helping us not only with our US existing store but also seamlessly integrating the app into our new expansion Canadian store.

Docking Drawer Canada

WeSupply is a great RMS for any size company looking for a quick and easy returns/exchanges process. We worked with Virgil, Vlad, Daniela, and Maria who all did a great job to help us get set up with all the requirements we had. Would highly recommend it!

Waveform

I am using this app on my website to give customers the ability to track and return their own orders. So far the app works great and is very customizable. The customer service is top notch and Daniela is the best. Also, the developers are always improving the app with new features. The app is comparably price to Aftership, but this app provides so much more value without having to keep ugrading your plan for every little feature. I highly recommend this app!!!

Nyled Music Gift Store

Great service and affordable! Highly recommended

NOM Maternity

Greenworks Tools

Latercase

Kodiak Leather Co.

Docking Drawer Canada

Waveform

Nyled Music Gift Store

Great service and affordable! Highly recommended

NOM Maternity

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