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Unlimited shipments per month
With the free plan you have access to the most expected email notifications: Order Received, Package Shipped, Shipment Failed Attempt, Order Cancelled, and NPS Reminder. Fully Customizable emails to perfectly match your brand identity.
By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third party websites to track orders is a key friction point that shoppers shouldn’t have to go through.
Get your customers back to your store and Drive More Revenue by sowcasing your customers promotional banners, new product collection or sale products.
How are your customers feeling? What areas do you need to improve? We make it easy to find out. Whether you’re using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES) as your benchmark, we’ve got you covered. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.
No experience can be optimized without the appropriate data! Our easy to understand dashboard quickly lets you pinpoint areas of friction in the post purchase process. This includes an individual analysis of courier service performance, and each shipping location. It also features an instant snapshot of all your shipment statuses in real time. Now you know exactly where to focus your efforts in optimizing the experience!
Don’t send your customer service representatives into the field without the proper tools. Equip them to handle anything! Our Zendesk app puts fully updated order, shipment, tracking, and delivery time information at their fingertips. This enables them to quickly and efficiently help customers through any issue.
Get ahead of your customers before they reach out! Send proactively order status notifications when the shipment is shipped, on it's way, out for delivery or even delivered.
By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third party websites to track orders is a key friction point that shoppers shouldn’t have to go through.
Get your customers back to your store and Drive More Revenue by sowcasing your customers promotional banners, new product collection or sale products.
How are your customers feeling? What areas do you need to improve? We make it easy to find out. Whether you’re using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES) as your benchmark, we’ve got you covered. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.
No experience can be optimized without the appropriate data! Our easy to understand dashboard quickly lets you pinpoint areas of friction in the post purchase process. This includes an individual analysis of courier service performance, and each shipping location. It also features an instant snapshot of all your shipment statuses in real time. Now you know exactly where to focus your efforts in optimizing the experience!
Don’t send your customer service representatives into the field without the proper tools. Equip them to handle anything! Our Zendesk app puts fully updated order, shipment, tracking, and delivery time information at their fingertips. This enables them to quickly and efficiently help customers through any issue.
Get ahread of known problems befor your customer reaches out! Alert your customers regarding delayed packages and provide updated estimated delivery date.
Smart Return Rules, offers the ability to customize the return policy based on a category, attribute, or individual item level. Self Service Returns Center. 92% of Consumers will buy again if product return process is easy.
Smart Return Rules, offers the ability to customize the return policy based on a category, attribute, or individual item level. Self Service Returns Center. 92% of Consumers will buy again if product return process is easy.
Drive traffic to your Brick and Mortar Stores, seamlessly integrated with your effortless return and curbside experience.
With 98% open rate SMS is read within 3 seconds after received. - Adobe SMS notifications such as "Shipment Delivered at Doorstep" is the No. 1 improvement you can make to decrease Lost and Stolen Packages!
25,000+ shipments per month
Invite your entire team to help process returns, exchanges, analyze data or respond to customers.
To put it simply, we give our enterprise customers priority for any support-related issue. You'll have direct access to a single support team member who will drop everything and handle any of the following: - One-on-one phone support (during normal business hours) to troubleshoot any technical issues - New feature training (when applicable) - New feature requests - 30 and/or 60 day checkups to ensure high-level utilization
Connect WeSupply to your ERP system (or WMS, POS, OMS) to synchronize data in realtime. Send order update from your EOM and update returns back into all your systems.
Our Analytics API provides all the data from our platform to be easily digested by your Business Intelligence platform.
Giving a refund in the form of store credit or gift card works perfectly for the customer who wants instant satisfaction. It works out pretty well for you too, because you know the money is coming right back. - Fastest turnaround time for customer. - Instant refund. - Gift card generator keeps customers shopping with you. So the money stays in your account!
Automatically Manage Store Pickup Notifications. We will notify your customers via SMS and Email as soon as the order is ready to be picked up. Detailed instructions will include pickup location, directions and instructions. The customer will just simply head to the guest service and verify a one time PIN code for pickup.
Improved Customer Experience and Operational Cost Savings – We bring all orders regardless that it’s placed online or in-store in one centralized location, this will help your customers and store associates decrease the proof of purchase issues.
Export all notification, returns and fedback data, then analyze it in your favorite tool.
Optimize to return the right product to the closest warehouse. This will save you and your customer time as well as money from the cost of postage.
Connect Seamlessly the digital-to-physical commerce experiences by offering E-Receipts for your In-Store purchases and unifying all orders.
Automate Curbside Pickup Communications – Manage automatically all your curbside pickup notifications by offering clear instructions of when the products are ready for pickup and when the customer arrives at the store.
Customer Service
Cost Reduction
Email Notification
Open Rate
Email Notification
CTR
Customer Satisfaction
Increase
