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Shipment management 👇 |
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UPS, USPS, FedEx Carrier Integration |
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Branded Tracking Page
6 Fully customizable tracking page templates to get started! Choose your own colors, fonts, marketing assets, add your own CSS and HTML
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Split Shipment Order View
Show customers that the order will be shipped in multiple packages. This often happens when the order has multiple items what are fulfilled from different locations, vendors or dropshipper. Another frequent scenario is when the items do not fit in 1 box.
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Intelligent Order Cancellation
Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
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Carrier EDD Integration
Displayed on the tracking page as well as on the order view page the estimated delivery date provided by the carrier.
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1000+ Carrier Integrations
From couriers around the world such as DHL, Royal Mail, China Post, Canada Post, YunExpress, ePacket and more.
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200+ LTL Carrier Integrations
From major logistic companies such as Old Dominion, Estes or R+L Carriers to specialty ones such as Fragile Pack.
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Same Day Delivery Tracking
From small formate such as Doordash to same day large formate carrier such AxleHire.
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Omnichannel Order Lookup and Tracking
Customers can lookup Web, In-Store, POS, ERP or even Phone Orders.
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Integrations 👇 |
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Shopify, Magento, BigCommerce Integration |
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Integration with Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more |
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Custom Integrations via API and Webhook |
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ERP Platform Integration (NetSuite, Kibo, Aptos etc.) |
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Security and Privacy Compliance 👇 |
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SOC 2 Type II Security Certification
Highest level of security certification compliant with Enterprise requirements. Encrypted At Rest & In Transit. Hosted on AWS.
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GDPR & CCPA Compliance
To ensure compliance with both GDPR and CCPA for our customers, WeSupply offers a comprehensive Data Processing Addendum (DPA). This DPA enacts standard contractual clauses set forth by the European Commission to establish a legal basis for cross-border data transfers from the EU. It also sets forth our standards regarding the handling Personal Information governed by CCPA.
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Notifications 👇 |
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50+ Email Status Notification Types
To name a few: Backordered, Order Cancelled, Order Delayed, Shipment In Transit, Failed Attempt, Out For Delivery, Delivered, Exception, Delivered, Store Pickup & Curbside Order is ready for Pickup, Order Pickup Reminder, Return Initiated, Refund Issued
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5 Customizable Email Templates
With full HTML editor capability for 100% Branded Emails. If you already have your email design ready, simply import them into WeSupply.
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Pre-Shipment Delay Notifications
Let your customers know that some orders might be delayed automatically even before they are shipped.
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SMS Notifications
Trigger over 50 order, shipping, returns and store pickup event notifications.
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Estimated Delivery Dates (EDD) 👇 |
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Carrier Provided Estimated Delivery Dates
Displayed on the tracking page as well as on the order view page the estimated delivery date provided by the carrier.
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Product Page EDD
The experience as on Amazon! Set the right expectation for the customer and to improve conversion rate by 21%!
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Checkout page EDD
Maximize Conversion Rate! Customers can compare EDD by shipping courier - Just like on Amazon!
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Analytics 👇 |
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Full Shipment Visibility
Identify Delayed and Stalled Shipment before the customer reaches out to you.
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Processing Time Visibility
Identify slow processing time at any distribution Warehouse, Store or Dropshipper.
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Transit times report
Identify how long it takes your carrier to ship out your products.
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Lost Shipment Reporting
Get notified when an order is delivered but lost or stolen.
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BigQuery Integration
Export all notification, returns and fedback data, then analyze it in your favorite tool.
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Adobe BI Integration
Export all notification, returns and fedback data, then analyze it in your favorite tool.
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In-Store and Curbside Pickup 👇 |
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Manage In-Store and Curbside Pickups
Using our Pickup Dashboard your store associates can Manage Store Pickup (BOPIS) and Curbside Pickups. Update the customer when an order is ready for pickup, cancel orders or just items and even remind your customers when they forget to pickup their order. Additionally your team can see all customer details such as Vehicle Type and Model and they can even get notified when the customer arrives at the store.
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Ready for Pickup Notifications
Fully customized for your brand with all the necessary information and instructions for your customer.
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Pickup Reminders
Remind your customer that their order is ready for pickup automatically.
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Buy In-Store Return Online |
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Buy Online Return In-Store |
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Buy Online Exchange at Curbside |
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Buy Online Ship to Store |
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Unified Order View
One place for all In-Store and Online Orders. Basically the same order view experience as major retailers such as REI or Target offers.
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Digital Receipts
Offer the same experience regardless your customers make their purchase online or in-store.
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POS Integration
Sync all your orders from your store with WeSupply for a true omnichannel customer experience.
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Store Locator
Looks great on desktop as well as on mobile. Fully integrated with your in-store pickup experience and optimized for SEO.
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Starter
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Growth
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Advanced
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Enterprise
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