Retain over 40% of your returns as exchanges! -
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

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      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

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      Store Locator

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      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
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      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Return Policy: Brand/Vendor specific return windows

Adapt return windows to fit specific brands, offering flexibility while maintaining control over the return process.

Use Case

  • Dropshipping Returns
  • Non-Returnable Products
  • Revenue Retention

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Brand Vendor specific return windows

Overview - Tailoring Return Policies for Brand Consistency and Customer Satisfaction

  • Introduction: In the world of e-commerce, return policies are a critical aspect of customer service. But not all brands are created equal, and neither should their return policies be.
  • Challenges: E-commerce businesses often struggle with managing different return policies for various brands. This can lead to customer confusion and dissatisfaction, as well as potential conflicts with manufacturers’ policies.
  • Common Mistakes: Retailers may inadvertently offer extended return windows that conflict with a brand’s policy, leading to competitive disadvantages and strained relationships with suppliers.
  • Missed Opportunities: Failing to align with brand-specific return policies can result in lost sales, as customers may prefer purchasing directly from the brand with a more favorable return policy.
  • Solution: Implementing brand-specific return windows allows for a tailored approach that respects manufacturers’ guidelines and addresses the unique nature of certain products, such as seasonal items.
  • Importance (ROI): Aligning with brand-specific return policies can enhance customer trust, reduce confusion, and prevent potential loss of sales. It ensures a level playing field for all retailers carrying the brand, maintaining a consistent customer experience across different platforms.

Setup in Backend - How We Achieve It?

  • Custom Return Windows: Configuring the system to recognize different brands and apply the appropriate return policy, such as a 15-day window for Xbrand products.
  • Dynamic Policy Adjustment: Adjusting return policies based on real-time data, including delivery dates, to ensure compliance with brand guidelines.

The Customer Experience - What We Will Achieve

  • Clear Expectations: Customers will understand the specific return policies for each brand, reducing uncertainty and increasing satisfaction.
  • Brand Alignment: Shoppers will receive the same return policy experience whether they purchase from the brand directly or from your store, fostering loyalty and repeat business.

FAQ

Q1: How does the system handle different return policies for multiple brands?

A1: The system is programmed to recognize each brand and apply the designated return policy automatically.

Q2: What happens if a product has a seasonal nature or limited use time?

A2: The system can be set up to account for seasonal items, ensuring the return window is appropriate for the product's intended use period.

Q3: Will customers be informed of the specific return policy at the time of purchase?

A3: Yes, customers will be clearly informed about the return policy for each brand at the point of sale and on their receipts.

Q4: Can return policies be adjusted for promotional periods or holidays?

A4: Absolutely, the system allows for temporary adjustments to accommodate special shopping periods like holidays.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.