• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Effortless experience delivered

Offer excellent customer service and resolve package issues more rapidly by equipping your support team with all the information they need at their fingertips. By doing this, you will improve your customer support opperations and reduce costs.

effortless experience
orders dashboard

Optimize customer service

Your team is now equiped with easy access to real-time visibility into all your orders, shipments and returns. Everything available directly within their customer support app, one click away.

Reduce Support team costs with Automated Tracking

Identify problem shipments before the customer does. Identify orders that are stuck in transit or lost, so your customer care team can resolve those issues and proactively notify the customers whether is a reshipment or a refund.

 

✅ Delays at warehouse
✅ Exceptions
✅ Stalled shipments
✅ Unsuccesfull Deliveries
✅ RTS (Return to Sender)
✅ Backordered and need an update

automated stalled delivery notification
cross-team collaboration

Work Smarter, Not Harder

Work seamlessly across your organization with tools to enable efficient cross-team collaboration, data aggregation and consistent workflow management.

All the order, shipping and return information is centralized from all departments making it easy for your agents to find the right information.

 

✅ Order fulfilment

✅ Shipment Status

✅ Return reception at warehouse

✅ Refund status

Integrate with Zendesk

✅ Streamline all your order delivery and return processes.
✅ Processing Returns in an instant
✅ Unify your ticket view & access information faster

gorgias integration

Integrate with Gorgias

✅ Sync customer information and tracking updates from WeSupply directly into Gorgias.

 

✅ Populate tracking updates associated with a customer’s email address automatically within the Gorgias tickets.

 

✅ Access the WeSupply order detail page from Gorgias and start a return for the customer.

Reduce Support team costs from fewer 'where is my order' ("WISMO") support requests

Reduce problematic WISMO “Where is my order?” contacts that keep support teams busy. Let customers know when their order has been shipped, delivered, or postponed with proactive notifications and real-time order status updates.

delivery notifications
communication at scale

Provide support agents a full view of customer communication

Gain granular visibility of individual customer communication by order number and tracking number, and allow customer service agents to resend communication on-demand.