Offer excellent customer service and resolve package issues more rapidly by equipping your support team with all the information they need at their fingertips. By doing this, you will improve your customer support opperations and reduce costs.
Your team is now equiped with easy access to real-time visibility into all your orders, shipments and returns. Everything available directly within their customer support app, one click away.
Identify problem shipments before the customer does. Identify orders that are stuck in transit or lost, so your customer care team can resolve those issues and proactively notify the customers whether is a reshipment or a refund.
✅ Delays at warehouse
✅ Stalled shipments
✅ Unsuccesfull Deliveries
✅ RTS (Return to Sender)
✅ Backordered and need an update
Work seamlessly across your organization with tools to enable efficient cross-team collaboration, data aggregation and consistent workflow management.
All the order, shipping and return information is centralized from all departments making it easy for your agents to find the right information.
✅ Order fulfilment
✅ Shipment Status
✅ Return reception at warehouse
✅ Refund status
✅ Streamline all your order delivery and return processes.
✅ Processing Returns in an instant
✅ Unify your ticket view & access information faster
✅ Sync customer information and tracking updates from WeSupply directly into Gorgias.
✅ Populate tracking updates associated with a customer’s email address automatically within the Gorgias tickets.
✅ Access the WeSupply order detail page from Gorgias and start a return for the customer.
Reduce problematic WISMO “Where is my order?” contacts that keep support teams busy. Let customers know when their order has been shipped, delivered, or postponed with proactive notifications and real-time order status updates.
Gain granular visibility of individual customer communication by order number and tracking number, and allow customer service agents to resend communication on-demand.