The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team


      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Sign in

Return Policy to Return the product to the exact location where it was sent from

Facilitate efficient return processes by having products returned to their original dispatch locations, improving logistics.

Use Case

  • Dropshipping Returns
  • Enterprise Returns
  • Workflow Automation

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B
Return the product to the exact location where it was sent from

Overview - Simplifying Complex Returns for E-commerce Growth

  • Introduction: In the dynamic world of e-commerce, managing returns can be as complex as the business itself, especially when dealing with multiple vendors or warehouses. The challenge is to return products to their original location efficiently, without creating a logistical nightmare.
  • Challenges: E-commerce businesses, particularly those that dropship or have multiple warehouses, struggle with setting up and managing different return policies for each vendor or location.
  • Common Mistakes: Manually processing returns for each vendor or location is time-consuming and prone to errors, leading to increased costs and customer dissatisfaction.
  • Missed Opportunities: By not optimizing the return process, businesses miss out on potential savings and the chance to streamline operations.
  • Solution: A single, automated return logic system that identifies the vendor or warehouse from which an item was shipped and generates the correct return label, ensuring the product is returned to the exact location it came from.
  • Importance (ROI): Implementing an automated return system can significantly reduce the time and resources spent on managing returns, improve customer satisfaction with faster and more accurate processes, and ultimately increase profitability by cutting down on unnecessary shipping and handling costs.

Setup in Backend - How We Achieve It?

  • Data Collection: Gather all the locations of each vendor to input into the system.
  • API Integration: Utilize API documentation to associate each product with its supplier name and store ID, ensuring accurate tracking.
  • Automated Return Logic: Create a return logic that automatically connects the item-level supplier with their address, generating the appropriate return label.

The Customer Experience - What We Will Achieve

  • Streamlined Returns: Customers enjoy a hassle-free return process without needing to understand the complexities of where the product needs to be sent.
  • Accurate Refunds: With products returned to the correct location, refunds can be processed more quickly and accurately.
  • Transparent Communication: Customers are kept informed with updates on their return status, fostering trust and loyalty.


Q1: How does the system handle orders with products from multiple vendors?

A1: The system identifies each item’s supplier and generates separate return labels for each product, ensuring they are sent to the correct vendor.

Q2: Will this system work for businesses with products in different warehouses?

A2: Absolutely, the system is designed to cater to businesses with multiple warehouses, ensuring returns are sent to the correct location.

Q3: Is the system capable of handling changes in vendors or warehouses?

A3: Yes, the system is flexible and can easily adapt to new vendors or changes in warehouse locations as long as the updated information is provided.

Q4: Can the system determine the closest warehouse for returns to save on shipping costs?

A4: Yes, if the warehouse that shipped the product is capable of processing the return, the system will generate a return label to the closest location.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.