Offer customers a 50% credit to keep returned items, reducing logistical costs and processing efforts while maintaining satisfaction.
Restocking fee cannot be charged if Keep the item is enabled.
Same for enforcer – the enforcer would allow for a question such as “would you like to keep the item and receive 50% of your purchase amount?”
Overview - Maximizing Value from Heavy Returns
Setup in Backend - How We Achieve It?
The Customer Experience - What We Will Achieve
Q1: How is the 50% credit offer communicated to the customer?
A1: The offer is presented as a conditional option when the system identifies a heavy item eligible for the alternative return solution.
Q2: What happens if the customer still wants to return the item?
A2: If the customer declines the 50% credit offer, the return proceeds as usual, with the requirement for authorization to ensure all options have been considered.
Q3: Is this 50% credit option available for all items?
A3: No, this option is specifically designed for heavy and bulky items where the return logistics are particularly challenging and costly.
Q4: How does this affect our return policy?
A4: This option is an addition to your return policy, offering more flexibility and cost-saving opportunities for both the business and the customer.
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