Boost customer experience and reduce support tickets
Unify the online and the in-store experience
Read actionable articles on how to optimize your post-purchase experience and decrease support tickets
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Expecting to have at least 10% of your orders to result into Inbound WISMO Calls: /year with a cost per WISMO call of .05.
Total cost /year
WeSupply will save you or 65% of Order Status Inquiries, which are costing you annually.
Notifications Delivered: /year
Visits generated: /year
Orders generated: /year
Additional revenue generated: /year
• Return to sender
• Wrong Address
• Total Actionable Exceptions $
Exceptions may be known as “the cost of doing business,” but that doesn’t mean they need to eat into your profits and dismay customers. By proactively managing of these exceptions, you can save . On top of that, customers will be over 60% more likely to shop with you again!
Your Total Savings
Your Total Additional Revenue Driven
Total Exception Recoveries/Returns that you will Save:
YOUR TOTAL ACTIONABLE EXCEPTIONS
|Return to sender|
|Total Actionable Exceptions||$|
It looks like your team handles about exceptions per year. Annually this adds up to a cost of
By getting ahead of these exceptions, WeSupply will save you
You could keep customers from leaving.
84% of customers won’t return after just one poor delivery experience. Exception Recovery allows you to get ahead of the most common exceptions to reduce customer churn.
Time is money! The average additional hours your team spends handling WISMO calls are costing you .
WeSupply reduces these calls by empowering your customers with self-service and proactive messaging, saving you up to per year.
Based on your annual shipments, you are spending an estimated on about exceptions each year. These delays, damages, and other unforeseen events impact 11% of shipments on average.
Although you can’t stop every exception from happening, you can control the customer’s experience.
WeSupply helps you proactively address actionable exceptions, setting the right expectations for your customers and saving you per year in recovered costs.
Along with money savings, you will also save your team valuable time. By proactively managing the delivery experience for your shipments, you’ll receive less calls to your support team per year. This lets you focus less on handling problems and more on value-creating initiatives.
With your expected shipping volume, you’re likely seeing about returns per year.
Considering that the cost of a pre-printed label is between 20 and 45 cents, WeSupply will save you by giving your customers the power to generate their own.
Does your business have brick & mortar locations? If so, you can expect % of your customers to buy online and return in store. Of this number, % will shop while they’re there.
With a flexible return policy that allows for in store returns as well as gift card/store credit refunds, you will drive an additional sales, amounting to in additional revenue.
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