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Narvar vs WeSupply

Which software is the best?

We’ll break it down by features, integrations, and how each platform handles the post-purchase experience.

Book a demo to see how we compare to Narvar.

narvar-wesupply-comparison-cover-v2-47

As both solutions serve enterprise customers, off the bat you can see that Narvar dominates the biggest name brands in the retail world. This is mostly due to the fact that Narvar created the post-purchase vertical – we have to give them credit for this! But that doesn’t necessarily mean their solution is better. In fact, talking to our customer that moved from Narvar to WeSupply say that their experience was not the best, you can tell that their system is rapidly aging and it was not properly updated over time.

 

There are, however, a few crucial distinctions worth noting. Before we go too far into our comparison, let’s look at a few distinguishing characteristics of the two.

What are the unique features that differentiate the two?​

Narvar

• Pricing starts at $30k
• Concierge Service
• Delivery Pickup
• Return Drop off

WeSupply

• Pricing scales with your usage - see pricing
• In-Store Pickup Management
BOPIS, Curbside Pickup and Returns
• Order Lookup & Order Detail Page

What are the key elements of a post-purchase experience platform?

Optimizing the post-purchase experience can result in a significant reduction in support inquiries. It increases revenue and boost customer loyalty.

 

Post-purchase experience platforms offer a suite of tools that allow ecommerce brands to optimize their experience after the customer places an order.

 

A great post-purchase experience platforms will also set the right expectation for the customer, just like Amazon does it on the product page, cart and checkout, telling the customer exactly when the product will arrive before you even place the order.

 

The list of features varies from platform to platform, but the following are some of the most frequent ones:

See how Narvar compares to WeSupply👇
WeSupply Logo in Scribbled Circle Narvar Logo in Scribbled Circle
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML.
limited
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+ 300+
Ecommerce Platform Integration Shopify, Magento, Salesforce
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, email and SMS integrations Klaviyo, Attentive, Listrak, Yotpo and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
limited
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns in WeSupply and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds.
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items.
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome.
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready.
💳 No Credit Card Required.
Book a demo to see how we can help you!

Compare Post-Purchase Experience Solutions