Which software is best? We’ll break it down by features, integrations, and how each platform handles the post-purchase experience.
Book a demo to see how we compare to Narvar.
As both solutions serve enterprise customers, off the bat you can see that Narvar dominates the biggest name brands in the retail world. This is mostly due to the fact that Narvar created the post-purchase vertical – we have to give them credit for this! But that doesn’t necessarily mean their solution is better. In fact, talking to our customer that moved from Narvar to WeSupply say that their experience was not the best, you can tell that their system is rapidly aging and it was not properly updated over time.
There are, however, a few crucial distinctions worth noting. Before we go too far into our comparison, let’s look at a few distinguishing characteristics of the two.
Optimizing the post-purchase experience can result in a significant reduction in support inquiries. It increases revenue and boost customer loyalty.
Post-purchase experience platforms offer a suite of tools that allow ecommerce brands to optimize their experience after the customer places an order.
A great post-purchase experience platforms will also set the right expectation for the customer, just like Amazon does it on the product page, cart and checkout, telling the customer exactly when the product will arrive before you even place the order.
The list of features varies from platform to platform, but the following are some of the most frequent ones:
|
See how Narvar compares to WeSupply👇 |
|
|
|---|---|---|
|
Do it Yourself Custom Branded Tracking Page
Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML. |
 |
limited |
|
Courier Integrations
Order Tracking for your couriers around the world + LTL |
1000+ | 300+ |
|
Ecommerce Platform Integration
Shopify, Magento, Salesforce |
|
|
|
ERP Platform Integration
Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns |
|
|
|
3rd party marketing, email and SMS integrations
Klaviyo, Attentive, Listrak, Yotpo and many more |
|
|
|
Enterprise Level Security
Highest level of security certification SOC 2 Type II, and GDPR Privacy |
|
|
|
Email & SMS Notifications
Trigger order and shipping event notifications |
|
|
|
Lost Shipment Reporting
Get notified when a order is delivered but lost or stolen |
|
|
|
Split Shipment Order View
Show customers that the order will be shipped in multiple packages |
|
 |
|
Omnichannel Order Lookup and Tracking
Customers can lookup Web, In-Store, ERP and Phone Orders |
|
|
|
Full Shipment Visibility
Identify Delayed and Stalled Shipment before the customer reaches out to you |
|
limited |
|
Processing Time Visibility
Identify slow processing time at any distribution Warehouse, Store or Dropshipper |
|
|
|
Predictive Pre-Purchase Estimated Delivery Dates
Amazon like estimated delivery dates on product page, cart and checkout |
|
|
|
Pre-Shipment Delay Notifications
Let your customers know that some orders might be delayed automatically even before they are shipped |
|
|
|
Intelligent Order Cancelation
Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself. |
|
|
|
Advance User Access Level
Set detailed permission for each user to see and act only on specific orders and take only specific action |
|
|
|
Branded Return Portal
Self-Service branded return portal for the customer |
|
|
|
Return Management
Process returns in WeSupply and issue refund with one click |
|
|
|
Physical Return Processing
Receive Full or Partial returns, Inspect the products, restock and offer refunds. |
|
|
|
International Returns
Automated labels and customs, return to the closest international return center |
|
|
|
Printerless Returns via QR code
Return to over 200,000+ locations, Walgreens with a simple QR code |
|
|
|
Instant Credit
Gift Card, Store Credit, or Coupon exchanges |
|
|
|
Advance Return Disposition
Return directly to the dropshipper, specific warehouse or recycling location automatically |
|
|
|
Buy In-Store Return Online
In-Store Purchases can be returned online |
|
|
|
Keep the Item
Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items. |
|
|
|
Restocking Fees
A restocking fee is a fee charged to a customer when merchandise is returned for a refund. |
|
|
|
Return Policy Enforcer
Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome. |
|
|
|
In-Store and Curbside Pickup
Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready. |
|
|
When you choose WeSupply we do all the work for you so you can go live as fast as possible!
Customer Service
Cost Reduction
Email Open Rate
Email Notification CTR
Customer Satisfaction Increase
