Ecommerce Returns and Exchanges

Self-Service
eCommerce
Returns Center.

The self-service eCommerce returns solution that makes reverse logistics profitable for your eCommerce business.

Work Smart with Self-Service eCommerce Returns.

Reduce Your Team's
Workload By 20%

Enable customers to initiate returns, mitigate return shipping anxiety with proactive notifications, and cut down the number of support tickets.

Increased Profitability
By Up To 95%

Promote a culture of self-service and boost sales with online store credit. Easily transform your product returns into profitable exchanges.

All Order & Return Data
Under One Roof

Gather all data into one platform to save up to 15 hours per week on support tickets. Build a foundation that allows true data-driven decision-making!

Combat Inconvenience with Proactivity & Self Service.

Encountering return authorization issues like fraudulent returns or transaction errors? What if we told you all of those issues could be avoided?

Learn how you can improve your company’s post-purchase behavior and implement your own RMA system.

WeSupply Fully Resolves
Over 50 eCommerce Return Use Cases.

The cost of the return is higher than the product price
Selling perishable goods like meds, food & beverages that cannot be returned
Customized products that cannot be resold
Downloadable products that do not need to be sent back are just refunded
Damaged products during transportation or defective
If the product is a specific brand, do not allow return
If the product has a specific attribute/tag, set up a different return window
If the product is customized, do not allow return
If the product has the attribute/tag final sale do not allow return
If the product has a specific attribute/tag, return to a different location
If the product is attributed/tagged as "dropship", return to the dropshipped
If the product has the attribute accessory, charge for return fees
If the product is attributed/tagged as electronic, set a 14-day return policy vs 30-day default
If the product has a specific attribute/tag, the customer can simply keep the item, no return is necessary to issue a refund
If the product SKU is "ABC", set a specific outcome (non-returnable, different return policy, require authorization, return to a different location)
If the product is a specific SKU, charge a restocking fee
If the product is perishable, send photo proof of being discarded or destroyed
If the product SKU is "ABC", only allow in-store return
If the product SKU is "ABC", issue a store credit coupon or gift card
If the product SKU is "ABC", return it to the recycling center, no in-store returns are allowed
Create any outcome based on a specific attribute/tag
If the discount value is over $100, do not authorize the return
If the discount value is over 50%, do not authorize the return
If the customer purchases multiple products in 1 order, offer free return only for the first 2 returned items, afterward charge for it
Only allow 2 separate returns per order, everything afterward cannot be returned, or you will charge a return fee
VIP customers get free returns
VIP customers get an extended return window of 60 days vs 30 days for everybody else
Wholesalers need to pay for their own return
Abusers/Wardrobers/Banned customers cannot return products or they need to pay for returns
Abusers/Wardrobers/Banned customers require manual review before submitting a return
During holidays, all orders from November 1st until December 31st have a 90-day return policy
During holidays, all orders from November 1st until December 31st can be returned until January 15th
All orders between two dates can be returned for free
For new limited edition products, returns are not accepted 30 days from the release date
If a return is below $10, simply keep the item and we issue a refund
If the return is above $1000, require a manual review
If the return is below $50, issue a gift card or store credit
If the product is downloadable, simply issue a refund
If the product is sent directly from the vendor/dropshipped require manual authorization and return it to a specific location
If the price of the product ends in .99 (sale products), allow return but charge for the label
If the price of the product ends in .93 (clearance), do not allow returns (final sale)
If the price of the product ends in .93 (clearance), return it to the closest clearance store
If the price of the product ends in .00 (full-priced item), return to Web Warehouse
If the product is still new, return to X Warehouse
If the product was originally sent from Warehouse A, then return to Warehouse A
If the product was sent by Vendor X, return the product to Vendor X's return center
All returns are sent to Main Warehouse, except products X, Y, and Z
If the product discount is over 80%, return it to the closes clearance location
If the product is tagged as "outlet", return the product directly to the closest outlet
50. If the product is damaged, return it to the closest liquidation store
If the product is used, send it to a donation center
If the product is tagged as "recyclable", return it to the closest recycling facility
If the product is defective, send it to the closest repair facility
All products should be returned to the closest store
If the product is tagged as "oversized", send it to warehouse X which has a forklift
Electronics have a 10% restocking fee
If the product is used, charge $10 as a restocking fee
If the original packaging is missing, charge $100 or a 10% repackaging fee

Offer Instant Credit to Encourage Exchanges

Incentivize exchanges over refunds & turn down your average eCommerce return rate. Save sales through exchanges and boost the average order value using instant store credit.

✅ Reward customers who choose instant store credit over refunds.

✅ Send customers back to your product catalog after they initiate a return.

✅ Promote exchanges & credit coupons to increase profits by up to 95%.

Branded Returns Portal to Boost Customer Loyalty

Don’t send customers to a confusing third-party courier page or send them a generic return tracking number. Create a truly branded, omnichannel experience instead!

✅ Fully customizable tracking pages, email & SMS notifications to match your brand.

✅ Intuitive, no-code customization— pick your logo, brand colors, and styling.

✅ Streamline the post-purchase experience with intelligent return rules.

Self-Service Returns Process That Saves You Time

70% of shoppers want a frictionless eCommerce returns experience. WeSupply enables you to give them complete control over the return process.

✅ Customers can initiate returns in just 3 simple steps.

✅ Online shoppers can opt for returns to a physical store.

✅ Customer support reps can also manually review return requests.

Create Flexible Returns Rules to Match Any Use Case

Not all returns are created equal, so why let a restrictive policy limit you? Make the most of your return logics and create a hassle-free return policy.

✅ Create Smart Return Rules to perfectly match all item attributes.

✅ Set conditions like free return shipping with fully-customizable return logics.

✅ Use intelligent dispositions to effortlessly sort physical returns.

Answer Your Questions with Customer Return Feedback

30% of shoppers deliberately over-purchase and return unwanted products. Why are your customers returning items?

✅ Gather and access data on return reasons for all your online orders.

✅ Ask customers for proof to steer clear of return fraud or abuse.

✅ Save up on transportation costs by letting customers keep the item.

Remove Friction with Autogenerated QR Code Return Labels

We’re making it easier for customers to return online purchases without the hassle of printing, by simply scanning a QR code from the email.

✅ Customers can choose from all +200,000 printerless return drop-off locations.

✅ Generate scan-based or pre-paid return shipping labels in minutes.

✅ Reduce the environmental footprint with QR code paperless return labels.

Offer Partial Refunds to Gain Complete Control

About 6 out of 100 returns are fraudulent. Get the upper hand and protect your business. Gain full visibility over returns and refunds while meeting customer expectations.

✅ Refund items separately as soon as you receive each item.

✅ Keep track of what was received & the amount refunded.

✅ Organize your warehouses & bring down the processing time.

Ease Post-Purchase Anxiety with Returns Tracking

Customers expect to be able to track the progress of their returned product and request to check the status whenever they want, in just a few clicks.

✅ Nurture positive customer relationships with real-time returns tracking.

✅ Offer individual tracking numbers for split returns to prevent any confusion.

✅ Remove questions like “How long does the package take to get back to online retailers?”

Drive Customer Satisfaction with Proactive Return Notifications

Post-purchase email & SMS notifications have an open rate as high as 98%. Send return shipping notifications & offer customers personalized deals to keep them coming back.

✅ Keep customers in the know with proactive return notifications.

✅ Provide custom and personalized offers via post-purchase emails and SMS.

✅ Reach out first and remove “check-up” phone calls once and for all.

WeSupply Notification Discovery

Boost Sales with
"Buy Online, Return In Store"

Make online shopping more convenient with in-store returns. Customers can simply walk in, drop off, and get their money back.

✅ Drive traffic to your physical stores and increase the average order value.

✅ Reduce cart abandonment by letting customers know they can return to the store.

✅ Save up on transportation costs with in-store returns and intelligent dispositions.

WeSupply.
More Like We Achieve.

Become the hero your loyal customers need. Create the frictionless returns experience they deserve with flexible return rules, customizable returns reasons, a branded returns portal that speaks to your business, and autogenerated return shipping labels. No compromises.

More ways to use WeSupply

Delivery
Notifications

Proactively notify your customers of the latest status of their order so that they know what to expect.

Estimated Delivery Dates

Improve Conversion By Showing up-to-date information such as Estimated Delivery Dates.

Ecommerce Order Tracking

A new way to organize, automate & improve your eCommerce operations.

In Store and Curbside Pickup

Build Customer Loyalty With In-Store & Curbside Pickup Options as the final destination for their orders

Frequently Asked Questions
about eCommerce Returns.

Q: Can I automatically approve a return?

Yes! You can set up a simple return logic that automatically approves returns within the first 30 days.

Q: Can we set products as non-returnable?

Yes! You can simply set all products with a specific SKU or Attribute = finale sale as non-returnable.

Q: We have multiple return policies for multiple product categories, can we setup multiple return rules?

Yes! You can set up as many return rules as you wish to accommodate even the most complex situations. The process for return goods authorization doesn’t have to be a challenge for your business, and we strive to make it as flexible and accessible as possible.

Q: Can I setup returns without requiring the product to be shipped back?

Yes! In some cases returning the products is not necessary to get a refund, for example, if you are selling food & beverage, low margin products, or if a product is damaged, you can simply set up a return logic that will not require the customer to return the product but they will still be able to get a refund.

Q: Can the customer generate themselves a return label?

Yes! The customer is not required to reach out to your customer service team. They can simply select the products they want to return and generate a return label.

Q: Can I generate a return label for the customers?

Yes! There is no need for back-and-forth communication with the customer, with a simple click of a button you can generate a return label and notify the customer automatically.

Q: Can I refund an order to multiple payment methods (Gift Card / Store Credit)?

Yes! You can select how you want to issue the refund! You can even issue it to Credit Card + Gift Card + Store Credit with a simple click of a button, without the need of going into multiple systems and spending precious time.

Q: Can I return products to multiple locations such as dropshipper, liquidation store, recycle, repair center?

Yes! You can set up different return dispositions, for example, one return can be set up to have 1 product returned to Web Warehouse, another product to the Dropshipper, and the 3rd product to a repair facility, all this automatically without the need of manual intervention.

Q: Do you support customer group specific rules?

Yes! You can simply set up logics based on any customer group, for example, VIP customers may benefit from Free Returns while any other customer group needs to pay for returns.

Another example would be Whole sellers can have an extended return policy (90 days).

Q: Do you support product specific rules?

Yes! You can set up return logics based on any product SKU, Attribute, or Tag.

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