Frictionless self-service return solution that facilitates the return process for your eCommerce business, simplifies the experience for customers & makes every return a potential repurchase.
Encountering return authorization issues like fraudulent returns or transaction errors? What if we told you all of those issues could be avoided?
Learn how you can improve your company's post-purchase behavior and implement your own RMA system.
Inconvenience.
Return Merchandise Authorization (RMA) does not have to affect your customers' journey, nor your customer support team. Create RMA systems that work for you with WeSupply!
Non-Transparency.
A non-transparent return process leaves customers with more questions than answers. Whether you're dealing with a refund, replacement, or repair, we help you answer their questions!
Stay ahead of the curve by proactively notifying your customers before they need to ask you a question about their order. SMS has a 98% open rate and lets your brand keep up with the busy lifestyle of today’s online shoppers. By providing additional information, you can improve the RMA process for your customers and your support team!
70% of shoppers say a generous eCommerce returns process and an effortless experience are the magic ingredients that will turn them into loyal, repeat customers – which is exactly where we come in.
WeSupply helps you create a frictionless, effort-free experience for your customers. We turn potentially disastrous situations into a major win for your brand. We improve post-purchase behavior by focusing on two components; proactivity and self-service.
By going out of the way to notify customers and giving them more control over the return process you will make things easier for them and for you!
Not all products are created equal: there is a clear distinction between a wrong product and defective products, for instance. Why should you be held back by one return policy?
Our solution, Smart Return Rules, offers the ability to customize your eCommerce return policy based on a category, attribute, or individual item level. This comes in handy, especially when dealing with flash sales, international customers, or damaged items.
Don’t send customers to a confusing third-party courier page or send a generic tracking number. Strive for the premium experience they deserve! WeSupply lets you fully customize emails, tracking pages, and SMS notifications. Pick your logo, brand colors, and styling.
Customers expect a personalized shopping experience on your online store, so keep the shoppable experience rolling by promoting key products and promotions based on their interests.
Each product from the customer’s order is clearly presented, along with all relevant return policy information and days left to send back. Since all information is on a product-by-product basis, it gives the customer easy action items and avoids confusion.
This lets customers fill out exactly why they’re making the return. Gathering this information will help you make informed, data-driven decisions!
Complete self-service return instructions are explained, along with a fully detailed breakdown. The customer knows exactly what to do and the exact amount to expect in their bank account when it’s over with!
No more time-consuming and inconvenient returns!
We’re making it easier for customers to return online purchases without the hassle of printing, by simply scanning a QR code from the email.
RMA management made simple: the customer is able to track the progress of their returned product and request to check the status whenever they want in just a few clicks!
Notifications are sent to the customer when the returned package arrives back in your hands and again when you issue the refund. This lets them know exactly where they are in the return process and saves you a ton of “check-up” phone calls.
Yes! You can set up a simple return logic that automatically approves returns within the first 30 days.
Yes! You can simply set all products with a specific SKU or Attribute = finale sale as non-returnable.
Yes! You can set up as many return rules as you wish to accommodate even the most complex situations. The process for return goods authorization doesn’t have to be a challenge for your business, and we strive to make it as flexible and accessible as possible.
Yes! In some cases returning the products is not necessary to get a refund, for example, if you are selling food & beverage, low margin products, or if a product is damaged, you can simply set up a return logic that will not require the customer to return the product but they will still be able to get a refund.
Yes! The customer is not required to reach out to your customer service team. They can simply select the products they want to return and generate a return label.
Yes! There is no need for back-and-forth communication with the customer, with a simple click of a button you can generate a return label and notify the customer automatically.
Yes! You can select how you want to issue the refund! You can even issue it to Credit Card + Gift Card + Store Credit with a simple click of a button, without the need of going into multiple systems and spending precious time.
Yes! You can set up different return dispositions, for example, one return can be set up to have 1 product returned to Web Warehouse, another product to the Dropshipper, and the 3rd product to a repair facility, all this automatically without the need of manual intervention.
Yes! You can simply set up logics based on any customer group, for example, VIP customers may benefit from Free Returns while any other customer group needs to pay for returns.
Another example would be Whole sellers can have an extended return policy (90 days).
Yes! You can set up return logics based on any product SKU, Attribute, or Tag.
Keep the shoppable experience rolling by promoting key products and promotions based on your customer’s interests.
WeSupply has a relevant product recommendation engine based on order history and product interest that can be a way for you to make an upsell, increase customer retention and keep your conversion rate solid!
You’re probably always looking at how to drive traffic to your retail store while meeting customer expectations. The ability to return online purchases to your brick-and-mortar locations is an easy win if executed well, and there are a few reasons to do so!
The customer can return the product directly to the store, get their money back quickly, while also being exposed to more of your products on the spot when their likelihood to spend is already at an all-time high. We help streamline this process by offering:
• A complete list of eligible stores that can accept the return. Clears up any confusion, avoids unnecessary trips, and mitigates customer service phone calls.
• A customer feedback portal to pre-approve returns. This avoids any hassle at the store level – just walk in, drop off, and get your money back. Easiest return experience ever!
Giving a refund in the form of store credit or gift card works perfectly for the customer who wants instant satisfaction. It works out pretty well for you too, because you know the money is coming right back.
• Fastest turnaround time for customers.
• Instant refund for their returned item.
• Gift card generator keeps customers shopping with you. So the money stays in your account!
By choosing the WeSupply solution you become the hero for your loyal customers. Even when things go wrong they’ll never forget that you’re in their corner making sure things go smoothly for them. This builds your customer base with trust and loyalty rather than just dollars and cents.
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