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# Turn Returns into Potential Repurchases

Self-Service
eCommerce
Returns Center.

The self-service eCommerce returns solution that makes reverse logistics profitable for your eCommerce business.

Work Smart with Self-Service eCommerce Returns.

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Reduce Your Team's Workload By 20%


Enable customers to initiate returns, mitigate return shipping anxiety with proactive notifications, and cut down the number of support tickets.

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Increased Profitability By Up To 95%


Promote a culture of self-service and boost sales with online store credit. Easily transform your product returns into profitable exchanges.

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All Order & Return Data Under One Roof


Gather all data into one platform to save up to 15 hours per week on support tickets. Build a foundation that allows true data-driven decision-making!

Combat Inconvenience with Proactivity & Self Service.

Encountering return authorization issues like fraudulent returns or transaction errors? What if we told you all of those issues could be avoided?

 

Learn how you can improve your company’s post-purchase behavior and implement your own RMA system.

WeSupply Fully Resolves
Over 50 eCommerce Return Use Cases.

  1. The cost of the return is higher than the product price
  2. Selling perishable goods like meds, food & beverages that cannot be returned
  3. Customized products that cannot be resold
  4. Downloadable products that do not need to be sent back are just refunded
  5. Damaged products during transportation or defective
  6. If the product is a specific brand, do not allow return
  7. If the product has a specific attribute/tag, set up a different return window
  8. If the product is customized, do not allow return
  9. If the product has the attribute/tag final sale do not allow return
  10. If the product has a specific attribute/tag, return to a different location
  11. If the product is attributed/tagged as "dropship", return to the dropshipped
  12. If the product has the attribute accessory, charge for return fees
  13. If the product is attributed/tagged as electronic, set a 14-day return policy vs 30-day default
  14. If the product has a specific attribute/tag, the customer can simply keep the item, no return is necessary to issue a refund
  15. If the product SKU is "ABC", set a specific outcome (non-returnable, different return policy, require authorization, return to a different location)
  16. If the product is a specific SKU, charge a restocking fee
  17. If the product is perishable, send photo proof of being discarded or destroyed
  18. If the product SKU is "ABC", only allow in-store return
  19. If the product SKU is "ABC", issue a store credit coupon or gift card
  20. If the product SKU is "ABC", return it to the recycling center, no in-store returns are allowed
  21. Create any outcome based on a specific attribute/tag
  22. If the discount value is over $100, do not authorize the return
  23. If the discount value is over 50%, do not authorize the return
  24. If the customer purchases multiple products in 1 order, offer free return only for the first 2 returned items, afterward charge for it
  25. Only allow 2 separate returns per order, everything afterward cannot be returned, or you will charge a return fee
  26. VIP customers get free returns
  27. VIP customers get an extended return window of 60 days vs 30 days for everybody else
  28. Wholesalers need to pay for their own return
  29. Abusers/Wardrobers/Banned customers cannot return products or they need to pay for returns
  30. Abusers/Wardrobers/Banned customers require manual review before submitting a return
  31. During holidays, all orders from November 1st until December 31st have a 90-day return policy
  32. During holidays, all orders from November 1st until December 31st can be returned until January 15th
  33. All orders between two dates can be returned for free
  34. For new limited edition products, returns are not accepted 30 days from the release date
  35. If a return is below $10, simply keep the item and we issue a refund
  36. If the return is above $1000, require a manual review
  37. If the return is below $50, issue a gift card or store credit
  38. If the product is downloadable, simply issue a refund
  39. If the product is sent directly from the vendor/dropshipped require manual authorization and return it to a specific location
  40. If the price of the product ends in .99 (sale products), allow return but charge for the label
  41. If the price of the product ends in .93 (clearance), do not allow returns (final sale)
  42. If the price of the product ends in .93 (clearance), return it to the closest clearance store
  43. If the price of the product ends in .00 (full-priced item), return to Web Warehouse
  44. If the product is still new, return to X Warehouse
  45. If the product was originally sent from Warehouse A, then return to Warehouse A
  46. If the product was sent by Vendor X, return the product to Vendor X's return center
  47. All returns are sent to Main Warehouse, except products X, Y, and Z
  48. If the product discount is over 80%, return it to the closes clearance location
  49. If the product is tagged as "outlet", return the product directly to the closest outlet
  50. 50. If the product is damaged, return it to the closest liquidation store
  51. If the product is used, send it to a donation center
  52. If the product is tagged as "recyclable", return it to the closest recycling facility
  53. If the product is defective, send it to the closest repair facility
  54. All products should be returned to the closest store
  55. If the product is tagged as "oversized", send it to warehouse X which has a forklift
  56. Electronics have a 10% restocking fee
  57. If the product is used, charge $10 as a restocking fee
  58. If the original packaging is missing, charge $100 or a 10% repackaging fee

Offer Instant Credit to Encourage Exchanges

Incentivize exchanges over refunds & turn down your average eCommerce return rate. Save sales through exchanges and boost the average order value using instant store credit.

 

✅ Reward customers who choose instant store credit over refunds.

✅ Send customers back to your product catalog after they initiate a return.

✅ Promote exchanges & credit coupons to increase profits by up to 95%.

Branded Returns Portal to Boost Customer Loyalty

Don’t send customers to a confusing third-party courier page or send them a generic return tracking number. Create a truly branded, omnichannel experience instead!

 

✅ Fully customizable tracking pages, email & SMS notifications to match your brand.

✅ Intuitive, no-code customization— pick your logo, brand colors, and styling.

✅ Streamline the post-purchase experience with intelligent return rules.

Self-Service Returns Process That Saves You Time

70% of shoppers want a frictionless eCommerce returns experience. WeSupply enables you to give them complete control over the return process.

 

✅ Customers can initiate returns in just 3 simple steps.

✅ Online shoppers can opt for returns to a physical store.

✅ Customer support reps can also manually review return requests.

Create Flexible Returns Rules to Match Any Use Case

Not all returns are created equal, so why let a restrictive policy limit you? Make the most of your return logics and create a hassle-free return policy.

 

✅ Create Smart Return Rules to perfectly match all item attributes.

✅ Set conditions like free return shipping with fully-customizable return logics.

✅ Use intelligent dispositions to effortlessly sort physical returns.

Answer Your Questions with Customer Return Feedback

30% of shoppers deliberately over-purchase and return unwanted products. Why are your customers returning items?

 

✅ Gather and access data on return reasons for all your online orders.

✅ Ask customers for proof to steer clear of return fraud or abuse.

✅ Save up on transportation costs by letting customers keep the item.

Remove Friction with Autogenerated QR Code Return Labels

We’re making it easier for customers to return online purchases without the hassle of printing, by simply scanning a QR code from the email.

 

✅ Customers can choose from all +200,000 printerless return drop-off locations.

✅ Generate scan-based or pre-paid return shipping labels in minutes.

✅ Reduce the environmental footprint with QR code paperless return labels.

Offer Partial Refunds to Gain Complete Control

About 6 out of 100 returns are fraudulent. Get the upper hand and protect your business. Gain full visibility over returns and refunds while meeting customer expectations.

 

✅ Refund items separately as soon as you receive each item.

✅ Keep track of what was received & the amount refunded.

✅ Organize your warehouses & bring down the processing time.

Ease Post-Purchase Anxiety with Returns Tracking

Customers expect to be able to track the progress of their returned product and request to check the status whenever they want, in just a few clicks.

 

✅ Nurture positive customer relationships with real-time returns tracking.

✅ Offer individual tracking numbers for split returns to prevent any confusion.

✅ Remove questions like “How long does the package take to get back to online retailers?”

Drive Customer Satisfaction with Proactive Return Notifications

Post-purchase email & SMS notifications have an open rate as high as 98%. Send return shipping notifications & offer customers personalized deals to keep them coming back.

 

✅ Keep customers in the know with proactive return notifications.

✅ Provide custom and personalized offers via post-purchase emails and SMS.

✅ Reach out first and remove “check-up” phone calls once and for all.

WeSupply Notification Discovery
Try out Email Notifications.
Awesome, check your inbox for the notification!

Boost Sales with
"Buy Online, Return In Store"

Make online shopping more convenient with in-store returns. Customers can simply walk in, drop off, and get their money back.

 

✅ Drive traffic to your physical stores and increase the average order value.

✅ Reduce cart abandonment by letting customers know they can return to the store.

✅ Save up on transportation costs with in-store returns and intelligent dispositions.

Edit
testimonial logo zavi

“As a lean company, WeSupply has saved us ~ 20% of workload capacity related to the post-purchase experience, allowing us to leverage our team and providing a seamless purchase experience to our customers”

Taylor Borde

Growth & Performance Marketing Manager, Shop ZAVI

Edit
testimonial logo kai USA

“WeSupply has helped us reduce weekly customer inquires on shipping and tracking by 92%, enabling us to focus more on our business”

Matt Matsushima

Vice President of Operations, Kai-USA

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testimonial logo jmclaughlin

“WeSupply offers significant cost savings because it takes a lot of the load on our customers service team by addressing customer concerns regarding tracking and shipping. Also, the ability for customers to self-serve themselves is a huge plus.

Armando Hugo

Director of Digital Operations, J.McLaughlin

WeSupply.
More Like We Achieve.

Become the hero your loyal customers need. Create the frictionless returns experience they deserve with flexible return rules, customizable returns reasons, a branded returns portal that speaks to your business, and autogenerated return shipping labels. No compromises.

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More ways to use WeSupply
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Ecommerce Order Tracking


Organize and automate your eCommerce operations
in one place.

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Estimated Delivery Dates


Optimize Your Conversion
Rate by showing
Estimated Delivery Dates.

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Branded Tracking Page


Engage customers & reduce support calls with Branded Order Tracking pages.

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In-Store & Curbside Pickup


Create a fully omnichannel experience with In-Store & Curbside Pickup.

Frequently Asked Questions
about eCommerce Returns.

Yes! You can set up a simple return logic that automatically approves returns within the first 30 days.

Yes! You can simply set all products with a specific SKU or Attribute = finale sale as non-returnable.

Yes! You can set up as many return rules as you wish to accommodate even the most complex situations. The process for return goods authorization doesn’t have to be a challenge for your business, and we strive to make it as flexible and accessible as possible.

Yes! In some cases returning the products is not necessary to get a refund, for example, if you are selling food & beverage, low margin products, or if a product is damaged, you can simply set up a return logic that will not require the customer to return the product but they will still be able to get a refund.

Yes! The customer is not required to reach out to your customer service team. They can simply select the products they want to return and generate a return label.

Yes! There is no need for back-and-forth communication with the customer, with a simple click of a button you can generate a return label and notify the customer automatically.

Yes! You can select how you want to issue the refund! You can even issue it to Credit Card + Gift Card + Store Credit with a simple click of a button, without the need of going into multiple systems and spending precious time.

Yes! You can set up different return dispositions, for example, one return can be set up to have 1 product returned to Web Warehouse, another product to the Dropshipper, and the 3rd product to a repair facility, all this automatically without the need of manual intervention.

Yes! You can simply set up logics based on any customer group, for example, VIP customers may benefit from Free Returns while any other customer group needs to pay for returns.

Another example would be Whole sellers can have an extended return policy (90 days).

Yes! You can set up return logics based on any product SKU, Attribute, or Tag.

Try WeSupply For Your Team

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