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Netsuite Integration - Order Tracking, Returns & Store Pickup

Integrate WeSupply & NetSuite via Celigo!

 

Provide Post-Purchase tracking, Self-Service Returns, and an omnichannel order view to streamline In-Store Pickup and Curbside.

Netsuite Integration WeSupply

NetSuite Omnichannel - One place for all your In-Store and Online Orders

When you connect NetSuite with WeSupply we are pulling all order information from NetSuite into WeSupply via Celigo integration.

 

Centralize all your Online  and POS orders in one place to offer a seamless unified experience for your customers regardless where they make the purchase.

 

Easily enable existing flows for:

 

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store
With our Store Locator Solution, customers can easily find any of your locations and get the details they need, in just a few clicks.

NetSuite Order Tracking

WeSupply handles all split shipments that happens in NetSuite.

 

The customer will be able to see how many packages are shipped out and what each shipment contains.

 

We then connect to the carrier API and automatically pull the latest status of the shipment, so the customer doesn’t need to check the carrier website anymore.

WeSupply Branded Tracking Page
WeSupply Delivery Notification

NetSuite Shipment Notifications

WeSupply will send the customer automatic notifications when an order is shipped, in transit, out for delivery, delayed or delivered.

 

WeSupply will proactively notify consumers if an order is split into multiple shipments, therefore your customers will always know when their items are coming and in which shipment.

Effortlessly Manage Your Netsuite Store Returns

Self-generate return requests and generate return labels automatically in a simple Self-Service Return Center, allowing NetSuite orders to be returned.

 

Keep your existing backend return process using NetSuite.

 

WeSupply will intelligently identify items that are refunded in NetSuite and automatically update the return request on the frontend as well as notify the customer.

WeSupply Self Service Returns
WeSupply InStore Curbside

NetSuite In-Store and Curbside Pickup Options

Customers don’t want to wait in front of your store and call to explain how to find them.

 

Our solution delivers a smooth, easy-to-use check-in experience that makes the curbside experience effortless both for your store employees as well as for the customer.

 

  • Reduce customer wait time
  • Increase efficiency for employees
  • No more missed or wrong orders
  • Make it easy for customers to find you

Estimated Delivery Date Solution For Netsuite

Add Estimated Delivery Dates with our Netsuite solution, set the right expectations from start to end & reduce your cart abandonment rate.

 

By providing customers with estimated dates of delivery, you can reduce your cart abandonment rate and free up your team’s resources.

WeSupply Estimate Delivery Date

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x NetSuite integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.

We are not just a platform, we are your partner!

If you’re already using Netsuite then integrating with us is simple – feel free to reach out to us and we can work together further!

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