• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

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      In-Store and Online orders unified

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      Drive foot-traffic to your stores

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Salesforce Commerce Cloud Returns Integration

Your customers can self-generate return labels for all your Salesforce Commerce Cloud orders, regardless if they were placed online or in-store.

 

Keep reading to learn how WeSupply makes Salesforce returns more convenient!

WeSupply Self Service Returns

Your customer experience will set you apart from your competitors.

Shopping on the internet is straightforward, and your Salesforce Commerce Cloud returns should be no exception!

 

Make the process of returning items simple so you don’t lose your customers; it costs 9X more to acquire new consumers.

 

WeSupply can assist you in boosting your Return Experience while also reducing the time it takes to process all of your Salesforce Commerce Return requests.

 

We’ll instantly notice when a return is refunded in Salesforce and update the frontend status, as well as inform the customer right away.

Smart Return Rules That Help You Save Precious Time.

You can now create custom return policies for each category, attribute, or item to your eCommerce store using Smart Return Rules.

 

We can help you combat return abuse by allowing your team to manually review suspicious returns.

 

  • Create custom return rules for each category, attribute, or item
  • Prevent customers from disregarding your return policy
  • Get more control over your eCommerce store’s returns policy

Notify your customers at every step of the return process.

Notify your clients before they contact you!

 

“Where is my refund?” is just as common as “Where is my order?”

 

When a return is delivered to your warehouse, inform your customers. This will save your customer support team a lot of time.

Buy Online Return in Store.

In-store returns are a wonderful method to increase sales and foot traffic for your store. More than 60% of customers are more inclined to buy if they can return to a physical shop, which provides you with a significant competitive edge over internet-only competition.

 

Reduce the friction by providing the following:

 

• List all locations where you can return items. It eliminates any uncertainty, saves time, and reduces customer service phone calls.

 

• Pre-approve returns. This eliminates any store level hassles – simply walk in, hand over your items, and receive your cash back. There’s never been a better return process!

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Salesforce integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

We are not just a platform, we are your partner!

If you’re already using Salesforce Commerce Cloud then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions