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Brightpearl Integration - Order Tracking, Returns & Store Pickup

We integrate with Brightpearl to help you manage all orders and returns in one place!

 

Provide Post-Purchase tracking, Self-Service Returns, and an omnichannel order view to streamline In-Store Pickup and Curbside.

Brightpearl Integration WeSupply

Brightpearl Order Tracking

If you’re looking for a way to streamline your shipping and logistics, WeSupply is the perfect solution.

 

WeSupply integrates seamlessly with Brightpearl to handle all orders & shipments effortlessly. This means that you’ll save precious time tracking down multiple couriers and consolidating shipping information.

 

Your customers will always be kept informed of their order status thanks to the convenient branded tracking page.

 

Make sure your customers see your branding every step of the way and give them the excellent customer service they deserve.

WeSupply Branded Tracking Page
WeSupply Delivery Notification

Brightpearl Delivery Notifications Solution

WeSupply’s integration with Brightpearl is the perfect solution for keeping your customers informed of their order status, no matter where it is in the shipping process.

 

With our product identification system, you can be sure that your customers will know exactly when to expect their products.

 

Send automated email and SMS notifications to ensure a smooth post-purchase experience from start to end.

Brightpearl Returns & RMA

WeSupply’s integration with Brightpearl lets customers return their purchases through a simple and easy-to-use Self-Service Return center.

 

With auto-generated return labels, this process is quick and seamless for both the customer and your team.

 

By improving the customer experience and eliminating the need to juggle multiple systems, you can reduce the time it takes to issue refunds, ensuring a positive experience for your customers while protecting your business.

WeSupply Self Service Returns
WeSupply InStore Curbside

Brightpearl In-Store and Curbside Pickup

Our out-of-box Brightpearl Pickup Integration requires no additional tools— simply enable In-Store and Curbside Pickup in just a few clicks!

 

Customers can check in easily the moment they arrive for curbside pickup, and our solution will notify your store automatically

 

There’s no more waiting in line or calling the store to explain how to be located.

 

With WeSupply, you can provide a check-in experience that is simple and enjoyable, resulting in greater customer satisfaction.

Estimated Delivery Dates Solution For Brightpearl

By providing accurate delivery estimates, you can eliminate the uncertainty that often leads to abandoned carts.

 

Increase conversion by displaying accurate delivery and pick-up information on the Product Page, Cart, and Checkout.

 

  • Eliminate the uncertainty of shipping and delivery
  • Boost conversion by displaying accurate delivery estimates
  • Set customer expectations from start to finish
WeSupply Estimate Delivery Date

One place for all Brightpearl
In-Store and Online Orders

Centralize all your online and offline orders in one place to offer a seamless unified experience for your customers, regardless of where they make the purchase.

 

Easily enable existing flows for:

 

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store

 

Let customers easily find your physical locations with our mobile-responsive, SEO-friendly Store Locator page.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Brightpearl integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are more than a platform, we are your partner!

If you’re already using Brightpearl, then integrating with us is simple – feel free to reach out to us and we can work together further!

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