• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Shopify Solution for Order Tracking, Returns & Store Pickup

Integrate WeSupply with Shopify either via our Shopify app or with your ERP system. 

 

Provide Post-Purchase tracking, Self-Service Returns and an onmichannel order view to streamline In-Store Pickup and Curbside

shopify order tracking returns store pickup
WeSupply Branded Tracking Page

Shopify Order Tracking

WeSupply creates a fully customizable tracking page for your Shopify store.

 

Split Shipments? – Not Problem! the customer will be able to track all their shipments in one branded tracking page

 

We integrate with over 1000+ carriers worldwide.

Shopify Shipment Notifications

Automatically trigger shipment notifications when an order is shipped, in transit, out for delivery, delayed and delivered.

 

If an order is split into multiple shipments, WeSupply will detect which item is associated with each shipment and it will proactively notify the customer.

 

Your customers will always know which product is arriving and when.

WeSupply Delivery Notification
WeSupply Self Service Returns

Shopify Returns

The WeSupply integration also enables your Shopify orders to be returned by providing a simple Self-Service Return center where customers can self-generate return requests as well as return labels. 

 

Let’s go green with QR code support (where supported by the carrier) and, let’s face it, in 2021 how many people have a printer at home?

Shopify Omnichannel - One place for all your In-Store and Online Orders.

When you connect Shopify with WeSupply we are pulling all order information from Shopify into WeSupply.

 

To provide a consistent, integrated experience for your clients, no matter where they make the purchase, centralize all of your online and point-of-sale purchases in one location.

 

Easily enable:

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store
WeSupply Estimate Delivery Date

Shopify Estimated Delivery Dates - Solution for the Shipping Anxiety

Set the Right Expectations from the Beginning and deliver an Amazon-like Customer Experience that increases Conversion and Drives Revenue.

 

With our Flexible Shipping Rules, you can set custom processing time by product or brand and factor in delivery cut-off times, holidays and weekends.

 

  • Keep your customers informed of their order status
  • Display the estimated delivery time to set expectations
  • Factor in delivery cut-off times, holidays, and weekends

Shopify Pre-Orders and Backorders

Backorders and low inventory are on the rise but they often result in increased customer support calls and tickets, because your customers are demanding constant updates on their backorder.

 

Don’t miss this opportunity to take preorders by clearly communicating with the customers the delivery lead times on the product page before the purchase and send automatic updates via email and SMS to keep customer engaged.

WeSupply InStore Curbside

Shopify In-Store and Curbside Pickup

Notify your store automatically when the customer drives up for Curbside Pickup.

 

Customers don’t want to wait in front of your store or call the store to explain how to be found. Our solution offers a seamless, check-in experience that is simple and engaging, resulting in increased customer satisfaction.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system .

WeSupply integrations

The WeSupply x Shopify integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.

We are not just a platform, we are your partner!

If you’re already using Shopify then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions

Other integrations

klavyio-wesupply-integration-featured

Klaviyo Integration

Klaviyo Integration You can now combine your complete shipping data from WeSupply with the power of Klaviyo into automated flows in near real-time, for a