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Kibo Integration:
Commerce Order Tracking, Returns and In-Store Pickup Integration

100% Native Integration with Kibo Commerce – Go Live in 1 day.


Provide Post-Purchase tracking, Self-Service Returns and an onmichannel order view to streamline In-Store Pickup and Curbside

Kibo Integration WeSupply

Kibo Omnichannel Solution: One place for all your In-Store and Online Orders.

When you connect Kibo Commerce with WeSupply we are pulling all order information from Kibo into WeSupply.

 

Centralize all your Online as well as POS orders in one place to offer a seamless unified experience for your customers regardless of where they make the purchase.

 

Easily enable existing flows for:

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store

Kibo Order Tracking

WeSupply seamlessly handles all split shipments and order routing that happens in Kibo by identifying all child orders and presenting your customers in one view regardless of how many shipments the original order was split into.

 

  • Reduce split shipment and delivery tracking headaches;
  • Eliminate customer confusion by presenting a single, unified view of all their orders;
  • Maximize your shipping efficiency and minimize the need for manual order handling;
  • Enjoy easy installation and configuration with WeSupply’s simple API.
WeSupply Delivery Notification

Kibo Commerce Shipment Notifications

Automatically trigger shipment notifications when an order is shipped, in transit, out for delivery, delayed and delivered.

 

If a parent order is split into multiple child orders as well as shipments, WeSupply will detect which item is associated with each shipment and it will proactively notify the customer.

 

Your customers will always know which product is arriving and when.

Kibo Returns

WeSupply’s integration also enables you to effortlessly manage all Kibo Commerce returns:

 

  • Encourage self-service returns
  • Autogenerate return labels for all products
  • Streamline your returns process for a better customer experience
  • Automatically identify products returned items and provide partial refunds
  • Avoid the hassle of dealing with product returns manually
WeSupply Self Service Returns
WeSupply InStore Curbside

Kibo In-Store and Curbside Pickup

Plug and Play – no additional integration needed, simply enable In-Store and Curbside Pickup with one click.

 

Notify your store automatically when the customer drives up for Curbside Pickup

 

Customers don’t want to wait in front of your store or call the store to explain how to be found. Our solution offers a seamless, check-in experience that is simple and engaging, resulting in increased customer satisfaction.

 

WeSupply Estimate Delivery Date

Estimated Delivery Date Solution For Kibo

Shipping dates are important information for both customers and retailers. With our solution, customers will know when their items are going to arrive at your store so they can plan accordingly!

 

Reduce your cart abandonment rate and set the right expectations for your customers. Show the exact date of arrival instead of offering generic shipping times.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Kibo integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Kibo then integrating with us is simple – feel free to reach out to us and we can work together further!

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