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Kibo Integration:
Commerce Order Tracking, Returns and In-Store Pickup Integration

100% Native Integration with Kibo Commerce – Go Live in 1 day.


Provide Post-Purchase tracking, Self-Service Returns and an onmichannel order view to streamline In-Store Pickup and Curbside

WeSupply x Kibo Integration
Return to Store.

Kibo Omnichannel - One place for all your In-Store and Online Orders.

When you connect Kibo Commerce with WeSupply we are pulling all order information from Kibo into WeSupply.

 

Centralize all your Online as well as POS orders in one place to offer a seamless unified experience for your customers regardless where they make the purchase.

 

Easily enable existing flows for:

 

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store

Kibo Order Tracking

WeSupply seamlessly handles all split shipments and order routing that happens in Kibo by identifying all child orders and presenting you customers in one view regardless of how many shipments the original order was split into.

 

order status automate sequence
Returns notifications

Kibo Commerce Shipment Notifications

Automatically trigger shipment notifications when an order is shipped, in transit, out for delivery, delayed and delivered.

 

If a parent order is split into multiple child orders as well as shipments, WeSupply will detect which item is associated with each shipment and it will proactively notify the customer.

 

Your customers will always know which product is arriving and when.

Kibo Returns

The WeSupply integration also enables your Kibo Commerce orders to be returned by providing a simple Self-Service Return center where customers can self-generate return requests as well as return labels. 

 

Your team will also have the option to stick to their existing return processing system as WeSupply intelligently identifies products that are refunded in Kibo and automatically updates the return request and notifies the customer about the latest status of their return.

Curbside pickup selection

Kibo In-Store and Curbside Pickup

Plug and Play – no additional integration needed, simply enable In-Store and Curbside Pickup with one click.

 

Notify your store automatically when the customer drives up for Curbside Pickup

 

Customers don’t want to wait in front of your store or call the store to explain how to be found. Our solution offers a seamless, check-in experience that is simple and engaging, resulting in increased customer satisfaction.

 

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system . 

 

 

The WeSupply x Kibo integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

We are not just a platform, we are your partner!

If you’re already using Kibo then integrating with us is simple – feel free to reach out to us and we can work together further!