100% Native Integration with Kibo Commerce – Go Live in 1 day.
Provide Post-Purchase tracking, Self-Service Returns and an onmichannel order view to streamline In-Store Pickup and Curbside
When you connect Kibo Commerce with WeSupply we are pulling all order information from Kibo into WeSupply.
Centralize all your Online as well as POS orders in one place to offer a seamless unified experience for your customers regardless where they make the purchase.
Easily enable existing flows for:
WeSupply seamlessly handles all split shipments and order routing that happens in Kibo by identifying all child orders and presenting you customers in one view regardless of how many shipments the original order was split into.
Automatically trigger shipment notifications when an order is shipped, in transit, out for delivery, delayed and delivered.
If a parent order is split into multiple child orders as well as shipments, WeSupply will detect which item is associated with each shipment and it will proactively notify the customer.
Your customers will always know which product is arriving and when.
The WeSupply integration also enables your Kibo Commerce orders to be returned by providing a simple Self-Service Return center where customers can self-generate return requests as well as return labels.
Your team will also have the option to stick to their existing return processing system as WeSupply intelligently identifies products that are refunded in Kibo and automatically updates the return request and notifies the customer about the latest status of their return.
Plug and Play – no additional integration needed, simply enable In-Store and Curbside Pickup with one click.
Notify your store automatically when the customer drives up for Curbside Pickup
Customers don’t want to wait in front of your store or call the store to explain how to be found. Our solution offers a seamless, check-in experience that is simple and engaging, resulting in increased customer satisfaction.
1000+ Carriers Supported worldwide
50+ pre-built integrations to support any marketing or customer support tool
Powerful API to easily integrate into and with any system .
Automate order tracking experience and reduce WISMO calls;
Automate shipping email & SMS notifications;
Fully branded order tracking experience;
Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;
Easy-to-use Order Lookup;
Order Detail & Order Tracking Page;
Split packages regardless of the delivery method (ship to home, in-store pickup);
Send order-related notifications for both online and in-store orders;
Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;
Access to various integrations with helpdesk, marketing, personalization tools.
If you’re already using Kibo then integrating with us is simple – feel free to reach out to us and we can work together further!
