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Netsuite Order Notification Solution

Sending notifications from NetSuite can be really painful!

 

Centralize all notifications into WeSupply to send 40+ Branded Order Notifications via Email & SMS to create a premium post-purchase experience.

WeSupply London Drugs Proactive Email Notifications

WeSupply helps you send out email & SMS notifications for

WeSupply Delivery Notification

Proactive Notification for High Volume Shipments

As soon as you generate a shipment in NetSuite, WeSupply is notified about the update and notifies the customer right away.

 

Because customers are expecting order and delivery notifications, our emails are outperforming any marketing email. 

 

This is a fantastic opportunity to re-engage with your customers by providing interesting marketing material or upselling appropriate products with a 66% open rate and a 21% CTR.

NetSuite Backorder and
Custom Pre-Shipment Status Notification

Notify your customers based on the product status or customer product fields from NetSuite. Reduce customer support tickets automatically by sending the client alerts by SMS or email.

 

  • Automatically notify customers of their order status via SMS or email
  • Reduce customer support tickets and improve customer satisfaction
  • Works with any pre-order, backorder, or custom status type
  • Easy to setup – takes minutes to get started
WeSupply Custom Order Status

Identify stalled shipments or delayed orders, Instantly!

Proactively notify your customers before they contact you!

 

Assist your support staff by providing real-time lookups for order and delivery status. One place to find out whether you have any pending orders or:

 

  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

Easily select all affected orders and shipments and send a bulk custom update.

NetSuite in-store and curbside pickup notifications

With our integration, we know all of your NetSuite orders that are ready for Pickup, and we automatically send an “Order is ready for pickup” notification through Email or SMS.

 

You may also enable the check-in procedure, which allows your client to notify your shop when they arrive.

 

If an order isn’t picked up within a few days, you can send automated reminders.

 

  • Reduce time spent on order management
  • Send automated notifications to clients
  • Eliminate the need for reminder phone calls or emails
  • Streamline the pickup process for your customers
WeSupply integrations

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

The WeSupply x Netsuite integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Netsuite then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions