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NetSuite Order Notification

Sending notifications from NetSuite can be really painful!

 

Centralize all notifications into WeSupply to send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.

 

Order

Order Confirmation

Custom Pre-Shipment Statuses
Order Cancelled
Backordered
Order Delayed

Shipment

Label Generated

Shipment Received

Shipment In Transit

Failed Attempt

Picked Up

Out For Delivery

Delivered

Exception/Delays

Returns

Return Initiated

Return On its Way

Return Delivered

Refund Issued

Return Approved or Rejected

Store Return Approved 

Store Return Refunded

Store Pickup & Curbside

E-Receipts

Order Received

Ready for Pickup

Picked Up

Pickup Reminder

Pickup Cancelled

Order is Unable to Fulfill

Proactive Notification for High Volume Shipments

As soon as you generate a shipment in NetSuite, WeSupply is notified about the update and notifies the customer right away.

 

Because customers are expecting order and delivery notifications, our emails are outperforming any marketing email. 

 

This is a fantastic opportunity to re-engage with your customers by providing interesting marketing material or upselling appropriate products with a 66% open rate and a 21% CTR.

NetSuite Backorder and
Custom Pre-Shipment Status Notification

If you are taking Pre-Orders, Backorders or even if you have custom pre-shipment statuses such as “personalize” or “custom order”, You’ll be able to notify your customers based on the product status or customer product fields from NetSuite.

 

Reduce customer support tickets automatically by sending the client alerts by SMS or email.

Identify stalled shipments or delayed orders, Instantly!

Proactively notify your customers before they contact you!

 

Assist your support staff by providing real-time lookups for order and delivery status. One place to find out whether you have any pending orders or:

 

  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

Easily select all affected orders and shipments and send a bulk custom update.

NetSuite in-store and curbside pickup notifications

With our integration, we know all of your NetSuite orders that are ready for Pickup, and we automatically send an “Order is ready for pickup” notification through Email or SMS.

 

You may also enable the checkin procedure, which allows your client to notify your shop when they arrive. If an order isn’t picked-up within a few days, you can send automated reminders.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system . 

 

 

The WeSupply x NetSuite integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

We are not just a platform, we are your partner!

If you’re already using NetSuite then integrating with us is simple – feel free to reach out to us and we can work together further!