Sending notifications from NetSuite can be really painful!
Centralize all notifications into WeSupply to send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.
Order Confirmation
Custom Pre-Shipment Statuses
Order Cancelled
Backordered
Order Delayed
Label Generated
Shipment Received
Shipment In Transit
Failed Attempt
Picked Up
Out For Delivery
Delivered
Exception/Delays
Return Initiated
Return On its Way
Return Delivered
Refund Issued
Return Approved or Rejected
Store Return Approved
Store Return Refunded
E-Receipts
Order Received
Ready for Pickup
Picked Up
Pickup Reminder
Pickup Cancelled
Order is Unable to Fulfill
As soon as you generate a shipment in NetSuite, WeSupply is notified about the update and notifies the customer right away.
Because customers are expecting order and delivery notifications, our emails are outperforming any marketing email.
This is a fantastic opportunity to re-engage with your customers by providing interesting marketing material or upselling appropriate products with a 66% open rate and a 21% CTR.
If you are taking Pre-Orders, Backorders or even if you have custom pre-shipment statuses such as “personalize” or “custom order”, You’ll be able to notify your customers based on the product status or customer product fields from NetSuite.
Reduce customer support tickets automatically by sending the client alerts by SMS or email.
Proactively notify your customers before they contact you!
Assist your support staff by providing real-time lookups for order and delivery status. One place to find out whether you have any pending orders or:
Easily select all affected orders and shipments and send a bulk custom update.
With our integration, we know all of your NetSuite orders that are ready for Pickup, and we automatically send an “Order is ready for pickup” notification through Email or SMS.
You may also enable the checkin procedure, which allows your client to notify your shop when they arrive. If an order isn’t picked-up within a few days, you can send automated reminders.
1000+ Carriers Supported worldwide
50+ pre-built integrations to support any marketing or customer support tool
Powerful API to easily integrate into and with any system .
Automate order tracking experience and reduce WISMO calls;
Automate shipping email & SMS notifications;
Fully branded order tracking experience;
Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;
Easy-to-use Order Lookup;
Order Detail & Order Tracking Page;
Split packages regardless of the delivery method (ship to home, in-store pickup);
Send order-related notifications for both online and in-store orders;
Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;
Access to various integrations with helpdesk, marketing, personalization tools.
If you’re already using NetSuite then integrating with us is simple – feel free to reach out to us and we can work together further!
