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Salesforce Integration Omnichannel Solution for Commerce

WeSupply and Salesforce integration via Celigo:

 

Provide Post-Purchase tracking, Self-Service Returns and an onmichannel order view to streamline In-Store Pickup and Curbside

Shipment Exception Cases

Salesforce Omnichannel - One place for all your In-Store and Online Orders

Salesforce is connected to WeSupply via the Celigo technology, which allows us to pull all order data from Salesforce into WeSupply.

 

To provide a consistent, integrated experience for your clients no matter where they make the purchase, centralize all of your online and POS purchases in one location.

 

Easily enable existing flows for:

 

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store

Salesforce Order Tracking

All split shipments that occur in Salesforce or your ERP are automatically handled by WeSupply.

 

Customers will be able to check the status of their orders and see how many shipments have been sent out.

 

We connect to the carrier API and immediately obtain the latest status of the shipment so that the customer does not have to visit 3rd party carrier websites where you cannot control the customer experience.

Shipment Exception Cases

Salesforce Shipment Notifications

Customers can expect to receive email and text notifications from WeSupply when an order is shipped, in transit, delayed, out for delivery or delivered.

 

WeSupply will notify clients if an order is split into multiple shipments, allowing them to always know when their goods are on the way and in which shipment.

Salesforce Commerce Cloud Returns

In a simple Self-Service Return Center, customers can create return requests and generate return labels automatically.

 

Keep your existing backend return process using Salesforce or your ERP.

 

Items that are reimbursed in Salesforce will be identified by WeSupply and immediately updated on the frontend, as well as the client will be notified.

ecommerce software 2022
Select curbside location in platform

Salesforce In-Store and Curbside Pickup

Customers do not want to wait in line outside your business and call to instruct your team on how to locate them.

 

Our solution gives a simple, easy-to-use check-in experience that makes the curbside experience both pleasant for your store employees and hassle-free for customers.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system . 

 

 

The WeSupply x Salesforce integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

We are not just a platform, we are your partner!

If you’re already using Salesforce then integrating with us is simple – feel free to reach out to us and we can work together further!