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Aptos Order Tracking, Returns and In-Store Pickup Integration

100% Native Integration with Aptos – Go Live in 1 day.

 

Provide Post-Purchase tracking, Self-Service Returns and an onmichannel order view to streamline In-Store Pickup and Curbside

Aptos Integration WeSupply

One place for all your In-Store And Online Aptos Orders

When you connect Aptos with WeSupply we are pulling all order information from Aptos into WeSupply.

 

Centralize all your EOM and POS orders in one place to offer a seamless unified experience for your customers regardless where they make the purchase.

 

Easily enable existing flows for:

 

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store

Aptos EOM Order Tracking

WeSupply efficiently handles all split shipments and order routing that happens in Aptos by recognizing all shipments by product and displaying customers in one view, regardless of how many shipments the initial order was broken into.

 

This makes it easy for customers to see when their shipments will arrive and track their order status for each shipment. Besides, you’ll be able to 

 

  • Save time by not having to search for individual orders
  • Know where each and every order is at all times
  • Easily and quickly route orders to the correct supplier
  • Keep track of stock levels and minimize back-orders
WeSupply Branded Tracking Page
WeSupply Delivery Notification

Aptos Shipment Notifications

When an order is shipped, in transit, out for delivery, delayed, and delivered, WeSupply will automatically send the customer notifications.

 

If the order is split into multiple shipments, WeSupply will identify which item belongs to each shipment and will notify the customer proactively.

 

Your consumers will always know when the products are arriving and what each shipment contains.

 

  • Keep customers constantly updated on their order status
  • Know what items are in each shipment and when it is arriving
  • Prevent customers from needing to constantly contact customer service
  • Create a more seamless, satisfactory shopping experience for your customers

Aptos EOM Returns

WeSupply integration enables your Aptos orders to be returned by providing a simple Self-Service Return center where customers can self-generate return requests and return labels.

 

 

You may choose to maintain your existing return process via WMS. WeSupply will intelligently identify goods that are refunded in Aptos EOM and automatically update the return request and notify the customer about the current status of their return, allowing your staff to keep using their current procedure.

WeSupply Self Service Returns
WeSupply InStore Curbside

Aptos In-Store and Curbside Pickup

Notify your store automatically when the customer drives up for Curbside Pickup.

 

Customers don’t want to stand in front of your business or phone the store to explain how to be found. Instead:

  • Increase customer satisfaction with a smooth and engaging check-in experience
  • Reduce the amount of time customers spend looking for your business or having to call the store
  • Get notified when the customer arrives so you can be prepared for their pickup

Estimated Delivery Date Solution For Aptos

By providing customers with estimated dates of delivery, you can reduce the cart abandonment rate and free up your team’s resources.

 

Our Estimated Delivery Dates solution for Aptos is the perfect way to proactively offer estimated delivery dates to your customers.

 

  • Proactively offer estimated delivery dates
  • Reduce the cart abandonment rate
  • Keep your customers informed of their order status
WeSupply Estimate Delivery Date
WeSupply integrations

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

The WeSupply x Aptos integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

We are not just a platform, we are your partner!

If you’re already using Aptos then integrating with us is simple – feel free to reach out to us and we can work together further!

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