• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Magento Commerce Omnichannel Order Tracking

Our Magento integration gives you the post-purchase branded order tracking solution you need to reduce WISMO calls and radically improve the customer experience for your Magento Commerce Store.

WeSupply Paravel Order Tracking

Omnichannel Order Tracking for Magento Commerce.

WeSupply centralizes all of your Magento orders into location, combining phone and online orders to deliver a unified experience.

 

Your customers will always have one reliable page to check their order regardless of how they make the purchase.

 

Even more, now your guest customers can have the same experience as the ones with an account! – this is one of the reason why you get all those “Where is my order?” tickets.

Magento Shipment Tracking.

Bring your consumer back to your website regardless of the delivery service you choose.

 

You’ll have one easy-to-use, fully customizable branded experience that is exciting and keeps you updated on every shipment as soon as the page loads.

 

You’ll never have a problem with the carriers’ websites and yours match up.

WeSupply Branded Tracking Page

Multi-source inventory - Split Shipments view for your Magento Orders

We centralize all information relating to your split shipments in one view, regardless of how many you have, and we connect everything back to the parent purchase in one view.

 

  • One-stop platform for all split shipment information
  • View on one page how each shipment is progressing
  • Consolidates all your split shipment data in an easy-to-use format

 

Just like magic!

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Magento integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Magento then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions