What about the “stuck in transit” status update?
In this digital age, we’re all used to getting instant gratification whenever we go online. This is also true for online shopping, which is exactly why waiting for a package to arrive can even lead to post-purchase anxiety.
But what does “stuck in transit” actually mean? To put it simply, it means that the delivery is taking longer than usual due to a number of factors, such as weather delays, split shipments, or even a lost package. However, there’s no need to panic just yet. In most cases, the carriers eventually catch up and the packages will be delivered to your customers’ doorsteps.
Courier companies scan each package in order to generate a status update, therefore, it might often seem that the package is “stuck” in transit. When traveling a long distance, it’s expected to take up to several days for the status to change.
Imagine that a carrier takes a few days to go from one state to another, and they’re not stopping at any of their processing facilities. That means a package is “stuck” in transit for that entire period.
Why do packages get stuck in transit?
There are several factors that come into play when it’s taking longer for a package to reach its final destination. From actual distance from one location to another, there are also shipment exceptions, traffic and route changes, or higher processing times due to a high volume of orders.
Among the most common reasons for delays, we have the following:
- Customs and border protection delays
Packages often have to go through customs clearance processes to make sure shipments meet export or import customs regulations. Delays are normally caused by missing or incomplete documentation.
In this regard, authorities in charge of these operations have to ensure safety and they need all information before proceeding, so make sure you plan ahead and provide them with all the paperwork they might ask for.
- Delivery exception delays
There are some things we cannot entirely predict or avoid, such as the weather or traffic conditions. Retailers have little to no control over these factors, so the best they can do is to proactively notify customers before they reach out to their support team.
On the other hand, often packages have incomplete or wrong details written on them. This can be avoided up to a certain extent by clearly explaining what fields need to be filled in, etc., before shipping them out.