• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

Sign In

Magento Commerce Returns Solution

Your customers can self-generate return labels for all your Magento orders, regardless if they were placed online as a customer or as a guest.

WeSupply Self Service Returns

Build a Customer Experience That Sets your business apart.

Make your Magento returns experience as simple and painless as your shopping experience.

 

WeSupply makes returning items a pleasure, so you’ll retain your customers instead of finding new ones at 9X the cost.

 

Are you processing returns outside of Magento, in and ERP or OMS? 

 

No worries, WeSupply automatically detects when an order is refunded in Magento and updates the frontend as well as notifies the customers automatically.

Save precious time using Smart Return Rules.

Not all items are made equally – Smart Return Rules allows you to personalize your eCommerce return policy based on a category, attribute, or specific item.

 

It will help you identify and even block return abusers and wardrobers.

 

There is no such thing as a complicated return policy!

Transform Returns into Exchanges.

We all know how costly refunds are, but the true cost is the breaking of a relationship – and the loss of potential lifelong client.

 

When starts a return, offer them extra credit as a convenience: it’s simple and highly effective way to transform a refund into an exchange.

 

It works with Magento native Coupons, Store Credit and Gift Card.

 

As soon as a return is issued we generate a credit memo in Magento, issue the refund automatically and notify the customer.

Self-Generated Return Labels & QR Codes.

Customers can self-generate a return label from their My Account page.

 

But… let’s face it in 2022, how many people still have a printer at home?

 

By simply scanning a QR code from the email, we’ll make returning online purchases easier for clients.

Notify your customers about the latest return status.

Proactively notify your customers before they contact you!

 

“Where is my refund?” is just like “Where is my order?” are both frequent questions.

 

Send a notification to your clients as soon as the return arrives at your warehouse and when a refund is authorized. This will save your support staff a lot of time.

Buy Online Return in Store.

In-store returns allow you to increase sales and foot traffic to your store.

 

Over 60% of consumers are more likely to buy from a physical store if they can return items, according to GfK research. Online-only rivals lack this advantage.

 

They may also purchase other products at even higher price point.

 

• List all stores that can accept the return. Clears up any confusion, avoids unnecessary trips, and mitigates customer service phone calls.

 

• Pre-approve returns. This avoids any hassle at the store level – just walk in, drop off, and get your refund. Easiest return experience ever!

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Magento integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Magento then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions